Sloane Honda

I recently purchased a year-old Accord that I saw online. The cons: They sent a clear message: They're cheap, and they don't care once they have your money. A week after I bought my Certified Pre-Owned H The cons: They sent a clear message: They're cheap, and they don't care once they have your money. A week after I bought my Certified Pre-Owned Honda, I called to ask if they had performed the recall repairs. The service rep said, "I think so." What kind of answer is that?! I went to another dealer to have it checked, and sure enough, Sloane never did the recall repairs! One of the recalls was major; They sold me a car that could have caused me injury. Another item: My Certified Pre-Owned Honda didn't have an owner's manual. No big deal. I called the next day, and a saleman agreed it should be included in the bumper-to-bumper warranty. When I arrived, another service manager was on duty and refused to help. Because I couldn't remember the other salesman's name on the phone, he suggested I was making up the story. The cost wasn't the issue (I ultimately ordered a used one on ebay for $15). Rather, it was the sense that once they made the deal, they didn't care. The pros: The salesman who sold the car was friendly, and we had little haggling (hey, the average profit made off a new car is well over $3000, so we both knew they weren't doing any huge favors when they came down a bit in price. Still, the price was good for my expectations). I had cash and a bank loan already arranged, and they processed my paperwork quickly. Follow-up: I've had to take my car to the shop about three times. The work was done quickly and correctly, so kudos to their service team. (One gripe: They keep saying I need new brakes, even though my car has only 20K miles. I went to a Firestone, and they said no, I don't need brakes). More