Sloane Honda
Philadelphia, PA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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I had an overall Great experience. The salesmen were NOT pushy or aggressive however they were very informative and knowledgable about the vehicle I was purchasing and I felt very comfortable talking to the pushy or aggressive however they were very informative and knowledgable about the vehicle I was purchasing and I felt very comfortable talking to them and asking them questions. More
I was involved in an accident and brought my vehicle to Sloane Honda (Philadelphia). It took four weeks to release my vehicle. Before pick up my vehicle, I had to sit at Sloane Honda for four hours. After Sloane Honda (Philadelphia). It took four weeks to release my vehicle. Before pick up my vehicle, I had to sit at Sloane Honda for four hours. After four hours, an employee advised me that I would have to contact my insurance company and explain to them that they would have to submit the paperwork and payment to Sloane Honda. After speaking to my adjuster, he informed Sloane to release my vehicle and that the paperwork and payment would be finalized by nights end. Sloane would not release my vehicle and were very difficult to speak to. Sloane Honda advised me to come back the following week to pick up my vehicle. I went the following week and Sloane informed me that the air bag light was on and they could not release my vehicle. They said they would run diagnostics on this issue. Why this was not checked and diagnosed in the previous four weeks is intolerable in my opinion. I advised them when I dropped off my car that the air bags did NOT deploy and that their may be issues with that. Apparently, they ignored my statement because the issue was not addressed nor repaired (within 4 weeks). After this, I tried contacting them on many occasions and did not get any responses. I was once again, IGNORED. I drove to Sloane Honda so I can speak to somebody in person. After speaking to Tim at Sloane, he informed me the diagnostic test cannot be done unless I PAY for the service myself our of my own pocket. Tim at Sloane Honda claimed my insurance company would not cover this test. I contacted my insurance company and spoke to the supervisor Tom, who advised me that they NEVER stated they would not cover this problem. Tom than called Tim at Sloane, and advised him the diagnostic would be paid for and to go ahead and finish it. It has been 6 days since this time and I have yet to hear from anyone at Sloane Honda. I tried to contact Sloane repeatedly, and literally was unable to speak to anyone. They would ignore my phone calls deliberately. I drove to Sloane on multiple occasions and each time they informed me that Tim was unavailable and he would contact me as soon as possible. My vehicle has now been there for over 6 weeks. I have never witnessed such horrible customer service in my life. First they told me they would not release the vehicle until the air bag light was off but as soon as they received the payment from my insurance company, they released the car with the same issue they stated they could not release it for a week prior. This is a corrupt dealer AND BE AWARE that they will try and rip you off and not repair your vehicle as it should be. They would put my life in danger and could care less because they already received their paycheck from the insurance company and money out of my pocket. This is inexcusable for any dealership and I will be contacting Honda Corporate today. More
Sloane Honda is a great place to purchase new or used vehicles, the sales team is friendly and reasonable and will work with the customer to get the price right for both sides. vehicles, the sales team is friendly and reasonable and will work with the customer to get the price right for both sides. More
I have been going to this dealer/service dept for many years and have always gotten excellent service and help with my vehicle. There have been many times when I had to visit the service dept without an a years and have always gotten excellent service and help with my vehicle. There have been many times when I had to visit the service dept without an appt and have always been helped right away with my problem with my vehicle. Iam so very thankful to Jamie Kubacki and Mark Viggiano for all there help over the years. I know if I call them or come in and ask for them, they will always be avaliable to help me. I can't thank them enough and still continue to do so. More
I recently leased a new 2014 Honda Accord Coupe from Sloane Honda. I worked with Jeff LIsh and Chris Miranda (sales). They were very courteous and friendly, and made my leasing experience a pleasant o Sloane Honda. I worked with Jeff LIsh and Chris Miranda (sales). They were very courteous and friendly, and made my leasing experience a pleasant one. Jeff is a manager, but unlike at other dealerships where the general manager hides in his office to avoid contact with customers, Jeff was directly involved in my deal with me and was very accessible to me and other customers in the dealership. He personally comes to introduce himself to customers and let's us know that he is willing to discuss any issues that we may have related to pricing or availability of a car, etc. As a woman, I was particularly impressed with the fact that there were many other women customers there as well. Obviously, the sales environment created by Jeff Lish and his staff, is one which is not intimidating or condescending toward women like other dealerships. Overall, I highly recommend Sloane Honda in Phila. to other customers. They did try very hard to give me a good deal, better than another local competitive , large dealer. This is the type of environment that is conducive to maximizing car sales. I have only compliments for this dealership-- especially Jeff Lish -- who really did work hard to earn my business . I brought my mother with me to the dealership, and she was also impressed, noting a lot of other women customers and just a classy operation there. She is leasing another Honda Civic Coupe in a few months, and we intend to return to Sloane Honda for her new car as well. This is why I rated this dealership so highly-- Price, Friendliness, Accessibility of Manager directly to customers, willingness to be competitive with pricing, went the extra mile to get the color car that I wanted ( white), ease of paperwork. More
The service was phenomenal. They had smiling faces and they were very polite the entire time. They helped me find the perfect car for me and I couldn't be happier. I would/will recommend Sloane Honda to they were very polite the entire time. They helped me find the perfect car for me and I couldn't be happier. I would/will recommend Sloane Honda to everyone I know and tell them how friendly of an atmosphere it truly is. More
I have bought 3 cars from Sloane Honda...Dealership is stress free and hassle free...All aspects of the dealership has exceeded my expectations once again....I would like to give a special thanks to sales stress free and hassle free...All aspects of the dealership has exceeded my expectations once again....I would like to give a special thanks to salesman Mark Vega and Kahani Shah who works with internet sales...Joe More
Great experience at Sloane Honda!! Always responded to any concern right away! Was able to find the exact car I wanted fast and for a price that worked for me. Barry is a great salesman still checking up any concern right away! Was able to find the exact car I wanted fast and for a price that worked for me. Barry is a great salesman still checking up on me to make sure I'm having no problems with the car and am 100% satisfied and it's been over a month since I've had my car! I will always come back here in the future and refer anyone who asks to Sloane Honda!! Kristin M. - kp22122@aol.com More
We have leased or purchased our last 4 vehicles from Sloane Honda and have used their service department for several years. Our sales rep has always been honest and sensitive to our needs. The service d Sloane Honda and have used their service department for several years. Our sales rep has always been honest and sensitive to our needs. The service department is well organized, efficient (time sensitive), and completes high quality workmanship. We have never had a bad experience at Sloane and recommend this dealership for both lease/purchase and service needs. More
Igor is outstanding. He explains what is possible and what is not and the various options that are available. This is the second Honda Accord we have leased from Igor and Sloane Honda. When buying or what is not and the various options that are available. This is the second Honda Accord we have leased from Igor and Sloane Honda. When buying or leasing any car, the best time to do so is the last day of the year. The first offer is NEVER the best offer unless you are working with a fixed price car company. Check out at least 2 other dealers and work the price down. There is enormous incentive for car dealers to maximize December last day transactions. More