Skyline's Keizer Ford

Having a Bad Day? I and my Immediate Family have been dealing with this Service Location for years now. We are talking from one Generation to the next. The most recen I and my Immediate Family have been dealing with this Service Location for years now. We are talking from one Generation to the next. The most recent experience, unfortunately was one of my worst. I can't quite put my Finger on the problem. However, I do know it was rather unusual and in these competitive times, largely unacceptable. I took my '89 Ford F250 in for an Oil Change on Saturday morning (02/28/2015). I asked if they had time to do it and was told that they did. The Service Order was immediately written up and I began waiting in the Waiting Room, as I told them I would. An Hour or so went by and nothing appeared to be happening. Chuck finally came out to the waiting room and told me they "ran out of Oil my Truck uses." This, of course, was News to me and I compared it like taking your Vehicle to the Car Wash and having an Attendant inform you that your Vehicle is taking much longer due to the fact that they ran out of Water that your particular Vehicle uses! I realize that sounds crazy and it is! Is that not what Managers are hired to do? I think I spent about 2 Hours there for this and then it took about another 1/2 Hour, just to close the Invoice. Oh and guess what! The Oil Change was $36.95 as is Listed/Advertised at the Location. I was charged $47.78, which was for "O'R/10W30 Oil" for what appears to be 6 Quarts of Oil that they had to go purchase at O'Reilly's Auto Parts, which is about the furthest Auto Parts Store from that Location. I will forgive this only because I know that there are Businesses that have Contracts to work with one another and while I do not know if this is the case here, I am not going to dwell on that. The Young Man that closed my Repair Order did give me a Discount, but I still had to pay $37.78. This is not much different from the $36.95, but remember that it was the fact that running out of Oil for my Vehicle, is what ended costing me extra. I do not believe that I was responsible for the difference, even if we are talking .01 Cent over the advertised price. Nonetheless, I paid it just so that I could get out and enjoy the Sunny Day I was missing and would rather spend elsewhere. This Review in no way is meant to demean any one Individual. I am simply bringing it to your attention as "Constructive Criticism" and hope that you only use it as such. I have not been a longtime Customer for nothing. I was going to not recommend this service center, but after much further thought and contemplation, I changed my answer to a "yes" and hope that it doesn't come back and bite me from other Reviewers who have had their share of dealing with Businesses and/or Individuals that are experiencing what we would define as a "Bad Day." More

Looking for a Toyota Tundra for towing I will admit, I had car dealer PTSD...had not bought from a dealer in years and when I had to use them in my search it was not a happy experience. I I will admit, I had car dealer PTSD...had not bought from a dealer in years and when I had to use them in my search it was not a happy experience. I found the truck I wanted and called the dealer. Jon was very helpful sending me information as I live in Eugene. We made a plan to look at the truck and he turned me over to Chris who was wonderfully helpful and easy to work with. I also dealt with Walt and Sage...all of them great folks..easygoing, no pressure. Long and short, I ended up with the truck I wanted at a very fair price. They really went all out to make this sale happen. I couldn't feel any better about the process. I highly recommend them. More

We found our truck! We'd been looking for awhile for a small truck we could tow and with specific perameters in mind. Imagine our pleasure in finding that truck and getti We'd been looking for awhile for a small truck we could tow and with specific perameters in mind. Imagine our pleasure in finding that truck and getting a good deal too! Thanks to Ron, Chris and Walt who put it all together and the time spent making sure it happened. More

Jennifer ROCKS!! I am so happy I bought my Nissan Frontier through Ford. Jennifer is such a sweetheart! She came highly recommended by Dave Fountain (bought my truck I am so happy I bought my Nissan Frontier through Ford. Jennifer is such a sweetheart! She came highly recommended by Dave Fountain (bought my truck from him) and she has never disappointed! She is very thorough and goes over all my options with me. The guy who worked on my truck (sorry I did not remember the name) was GREAT too. I truly love you guys and am so happy that I can take my truck to you and know you will care and treat me right! Did not see JP this last time, but he is GREAT too! More

I bought a new car! I am a female and I went to Skyline Keizer by myself to buy a new car. I was a bit nervous about that but everything went better than expected. No pre I am a female and I went to Skyline Keizer by myself to buy a new car. I was a bit nervous about that but everything went better than expected. No pressure and they found me all the rebates and money back they could. Very happy. Everyone was very helpful and didn't think any questions was a dumb question. Thanks guy! More

Stress free and great car Jon and Walt both made this the easiest car buying experience I've ever had! I am so appreciative of their knowledge and friendliness! I am so very Jon and Walt both made this the easiest car buying experience I've ever had! I am so appreciative of their knowledge and friendliness! I am so very happy with my purchase, and its due, in no small way, to how Skyline does business. I had no waiting, no jumping through hoops, zero! Many thanks to Walt and Jon!!! More

good experience Sage and Ron were great to work with, I'd recommend them to anyone. Sage got me a great rate and I love my car. Sage and Ron were great to work with, I'd recommend them to anyone. Sage got me a great rate and I love my car. More

Good job Although I thought the process took a long time both Ron and Sage kept me occupied and I can say that the whole process was not painful at all. Great Although I thought the process took a long time both Ron and Sage kept me occupied and I can say that the whole process was not painful at all. Great job and kudos to both men with there help. I will refer friends and family to them. Thank you guys. More

Honest and Friendly I recently purchased a used F-250 Super Duty and Jon and Walt made the experience as pleasant as car buying can be. I appreciated them addressing my c I recently purchased a used F-250 Super Duty and Jon and Walt made the experience as pleasant as car buying can be. I appreciated them addressing my concerns and sharing all of the information they had on the vehicle. They came up with the terms I wanted and needed and delivered. I will go back to Skyline Ford when I need another vehicle and recommend that others do as well. More

Challenging timing Between my wife's therapy and my work meetings and needing to be home when friends were bringing dinner over, both Chris and Sage were both very under Between my wife's therapy and my work meetings and needing to be home when friends were bringing dinner over, both Chris and Sage were both very understanding and fast in making both our car and truck purchases work. The last 2 dealerships where I helped my daughter purchase cars were very unpleasant. Thanks to Chris and Sage we will be back. Gin & Cleve More