Skyline Ford - Service Center

Very disappointed in Ford. Overall the experience was costly and stressful me ..will never buy Ford again Overall the experience was costly and stressful me ..will never buy Ford again More

Everyone was very helpful & professional during the standard maintenance checkup. Thanks thanks thanks your minimum words requirement is dumb. standard maintenance checkup. Thanks thanks thanks your minimum words requirement is dumb. More

The tech did a great job and spoke with me afterwards to make sure I understood the service and when it should come in again. Very satisfied. make sure I understood the service and when it should come in again. Very satisfied. More

Great customer service by Mel. She kept me updated on work being done on my truck. Great follow up with any questions I had. She kept me updated on work being done on my truck. Great follow up with any questions I had. More

Not happy about the new text message guote for work to be done... it is not printable. done... it is not printable. More

Again really good service from everyone here, tech did his job great and Jenny’s follow up call was nice. his job great and Jenny’s follow up call was nice. More

Honest and responsible - finance dept. , sales dept., parts dept., and service dept. all get an A+. , sales dept., parts dept., and service dept. all get an A+. More

Don’t waste your time at Skyline Ford. Most of all it’s Service Department. I had my vehicle brought in for service on a few issues. I wasn’t greeted kindly, was told the parts I needed we Most of all it’s Service Department. I had my vehicle brought in for service on a few issues. I wasn’t greeted kindly, was told the parts I needed were in stock, would take 7-10 business days and was quoted a little over $700 for the job. It took almost 2 months for them to make the necessary fixes. During that time I would call once or twice a week but would never get anyone on the phone and was just transferred to voicemail after voicemail without any callback. When I did receive a callback, the conversation felt more like they wanted to discuss money more than my vehicle. The price kept changing, via email and phone. Price would go up, then down, then up again. And multiple people gave me different price quotes. Custom service from the service department was short and rude. If they weren’t the person handling your vehicle, then they weren’t going to help you. In the end, I paid almost $1,500. But on the phone I was told $770. And on top of it all, they didn’t even fix everything I wanted and the things they did fix were rigged together poorly. Needless to say I haven’t heard back from them after I’ve called with questions and to complain. Do yourself a favor, unless your vehicle is covered under warranty, take your business elsewhere. More

Every one was Very professional, in every way, very happy with service and my interactions with technicians with service and my interactions with technicians More

I had an oil change done. Mel was great to work with. She explained what service would be needed soon for my vehicle and did not try and oversell services, she just focused on Mel was great to work with. She explained what service would be needed soon for my vehicle and did not try and oversell services, she just focused on the necessities to keep my vehicle running for a long time. I appreciate that type of service! More