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Skyline Ford - Service Center

Salem, OR

4.3
1,259 Reviews

1,259 Reviews of Skyline Ford - Service Center

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October 31, 2022

The skyline service team are always professional and helpful. I have full confidence that they check my entire vehicle when servicing it. I wouldn’t take my cord vehicle anywhere else. More

by Travis Toepfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Ramsey
Nov 28, 2022 -

Skyline Ford responded

Thank you for the kind words Travis. Thank you for choosing Skyline Ford!

October 28, 2022

Expert service provided by knowledgeable staff. I would recommend Skyline Ford for any of your service needs More

by mshopgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Ramsey
Nov 28, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford and recommending us!

October 28, 2022

Ordered car mats without realizing my new card came with mats. Returned them, when I picked them up, but was charged 20% restock fee. More

by SANDRAFLAGUINAGA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan vanderbeck.
Nov 23, 2022 -

Skyline Ford responded

Thank you for this review and feedback Sanda. We'd love to work with you on this. Please reach out to our Service manager Jim when you can. jima@skylineforddirect.com

October 28, 2022

Fast and fair rates. Friendly service people. Got me in fast. When my And appointment was set for. I will go back More

by jmoverall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Skyline Ford responded

Fast and fair are what we aim for! Thank you for choosing Skyline Ford!

October 27, 2022

This is my 4th pick up from skyline Ford. It's the 1st time I had to use the service department and I found them to be outstanding. More

by Ken Young
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Skyline Ford responded

They are quite outstanding! Thank you for choosing Skyline Ford!

October 27, 2022

Effort, the staff researched my issue, listened and discovered the problem. Then they completed their inspection and reported the findings. More

by Sommer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Skyline Ford responded

We like to keep things streamlined and efficient for your service. Thank you for choosing Skyline Ford!

October 26, 2022

Finished work was done to my satisfaction. However it would be nice to have work done sooner than waiting 3 months. More

by Romero.tna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collision department
Nov 28, 2022 -

Skyline Ford responded

We're working our hardest to get through the list of vehicles needing repairs. Thank you for your patience and for choosing Skyline Ford!

October 26, 2022

My first visit in June was an all day drop off that I took off of work. I got a ride back to Dallas and was called back 30 minutes after I arrived home only to find out all that was needed was a picture More

by Bleyedbl59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Skyline Ford responded

Thank you for your feedback regarding your visit. We're sorry you didn't receive the 5-star treatment we want every customer to expect. We want to do what we can to make this right. Shoot an email to jima@skylineforddirect.com when you can or give us a call and ask for Jim Agur.

October 26, 2022

1st oil change and a recall item. Also, I was having an issue with the center console screen intermittently blacking out while driving. It took over a day to get everything taken care More

by ghthofam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Skyline Ford responded

We're happy we could get you patched up. Thank you for choosing Skyline Ford!

October 24, 2022

It takes a few weeks to get an appointment, but they do excellent work when they get to you More

by glknighten
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Lanz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Skyline Ford responded

Thank your for your patience and for choosing Skyline Ford!

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