Skyline Ford - Service Center

Arturo and his team were very helpful, courteous, and informative. They kept me informed about when the part would get there. It took much longer than we first thought. I will continue to have my service informative. They kept me informed about when the part would get there. It took much longer than we first thought. I will continue to have my service done at Skyline. Thanks Marilyn More

Will be taking my business to another dealer. Customer service was very subpar. It was like I was an inconvenience. This department lack communication Customer service was very subpar. It was like I was an inconvenience. This department lack communication More

Poor ethics, poor shop management, and poor customer care. I brought my 2021 F150 in for an adaptive front air-dam inspection. I was told the issue was covered under warranty and that a new part was care. I brought my 2021 F150 in for an adaptive front air-dam inspection. I was told the issue was covered under warranty and that a new part was ordered. I brought my truck back for the replacement when the new part arrived a few weeks later. A few hours later I received a call from Skyline service and was told that the part was cracked now so I would be responsible for the $1100 bill. I went to the shop and spoke with the service manager, who informed me that they ordered an adaptive front shutter in the grille. I was confused by this because I never asked for this part to be inspected or replaced, he even told me that it wouldn’t fix my issue. I really don’t understand where the adaptive shutter issue even came from or why it was ordered. When I clarified this, I was told that I would be responsible for the replacing the air-dam. I don’t know how a vehicle can be brought in for a specific inspection, the customer told of an issue, a promise of it being covered under warranty, and when a new part arrives the customer is told they have to pay for it because of damage that was never noted in the initial inspection. And where did the excuse of a separate issue and part come from? More

Service department is excellent, especially John Marr. They listen to the issue and work to resolve with minimal impact to my schedule. They listen to the issue and work to resolve with minimal impact to my schedule. More

Great service at the body shop and high quality work. Work was done on time and the quality was great. Thanks! Work was done on time and the quality was great. Thanks! More

I have always encountered timely responses, great work, and a fantastic attitude from all employees. and a fantastic attitude from all employees. More

Service appt was scheduled right away Nice to get Senior discount when you ask. Ever bit helps discount when you ask. Ever bit helps More

Nice to get vehicle in fast. Appreciate senior discount when you ask. Every bit helps. Mel was excellent on getting the transit serviced right. Very pleased Appreciate senior discount when you ask. Every bit helps. Mel was excellent on getting the transit serviced right. Very pleased More

Great communication with Service Department. They called and reminded me of the service date so I wouldn't forget. They called and reminded me of the service date so I wouldn't forget. More

Always helpful and good friendly customer service Here are some more words there almost 15 are some more words there almost 15 More