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Skyline Ford - Service Center

Salem, OR

4.4
1,135 Reviews

1,135 Reviews of Skyline Ford - Service Center

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August 28, 2022

I’ve always been treated with courtesy and Tiling us regarding my service. They completed all factory repairs required. My favorite person I’ve dealt with her name is Mel. More

by frank@willamettemeadows.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

Skyline Ford responded

Mel is pretty great! Thank you for choosing Skyline Ford!

August 27, 2022

Great job! Very insightful technician, gave us detailed information. Would highly recommend to my friends and family! More

by mzamarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashleigh Wilson
Sep 09, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 26, 2022

They installed the part they order and it worked great! The shuttle bus people were great they took me home while they worked on my pickup and came back to take me back to Skyline Ford when the pickup was More

by Billcrawford1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

Skyline Ford responded

Our shuttle is pretty great! Thank you for choosing Skyline Ford!

August 26, 2022

You always do a great job , are polite and I don't have to wait long even when I leave the car. Thankyou, Sherrie W. More

by USNSTGCRET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashleigh Wilson
Sep 09, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 26, 2022

Comfortable lobby; with access to restrooms and snacks. Most important is excellent service and mechanics. More

by VIPELLEY
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashleigh Wilson
Sep 09, 2022 -

Skyline Ford responded

The mechanics are most excellent! Thank you for choosing Skyline Ford!

August 26, 2022

After quoting a price for the repair, the price went up when I went to pick up the vehicle. More

by aerofarms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
Aug 26, 2022 -

Skyline Ford responded

Thanks for bringing to our attention . Would you please contact me so that we can discuss. This is not normal practice for us so would like to get to the bottom of this so that it does not happen again. I apologize for any inconveniences this may of caused . Sincerely, Octavio Hernandez General Manager 503-581-2411 x 132

August 25, 2022

The entire staff worked together as a Team to quickly diagnose and fix my car’s problem. More

by Mdtabor444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sage Bass
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Merzenich, Ashleigh Wilson
Aug 25, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford! Glad we could get you patched up quick!

August 25, 2022

They were ready for me on time and done quickly. Everything was as promised to me. More

by A.eggers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 25, 2022

Had an issue with pricing off additional equipment. Chad, Francisco, John made it right, everything is fine. More

by clape_928
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

August 25, 2022

It is very frustrating that diagnosis fee to determine the repair does not apply to the repair cost. More

by jascheide
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2022 -

Skyline Ford responded

Thank you for this great feedback and thank you for choosing Skyline Ford.

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