Skyline Ford - Service Center

Waited inline for the cashier for over half hour. Seemed ridiculous. No clear signage explaining where to enter. Seemed ridiculous. No clear signage explaining where to enter. More

Friendly but we ended up with an improper install or removal of an O ring on the turbo which caused a complete ldraonage of our coolant. We were stuck in snow, no cell service when the leak was discover removal of an O ring on the turbo which caused a complete ldraonage of our coolant. We were stuck in snow, no cell service when the leak was discovered. It was a nightmare and ruined our weekend, it couldn’t be dealt with on Bend. We ended up getting it seriveced in Albany because your water leak guy (a seperste issue) was booked through the month and was going on paternity leave. More

Courtesy and professional. But personal with you. Shows they care about your experience with them. But personal with you. Shows they care about your experience with them. More

The only issue during the whole process was the door on the van. It was impossible for me to close without wrenching my arm. When Dennis the driver did it he also had trouble and it took 2 times for him. I the van. It was impossible for me to close without wrenching my arm. When Dennis the driver did it he also had trouble and it took 2 times for him. I think you need an automatic door on the van. It’s just too tough to do for all of us. More

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Great at sales not so good at service after the sales is done on the done on the More

Concerned about customer service and making sure all parts are on correctly. Drove off after oil change and the bottom cover was dragging on ground. parts are on correctly. Drove off after oil change and the bottom cover was dragging on ground. More

They do a good job with letting you know what is recommended for your car maintenance and what is needed. They even called a day or so later by phone to make sure everything was satisfactory. recommended for your car maintenance and what is needed. They even called a day or so later by phone to make sure everything was satisfactory. More

Very quick service turn around when fixing a recall item. Thank you very much for that! Thank you very much for that! More

Excellent customer service. Took time to explain to me the issue and discussed options. Answered all my questions even thought I had many and drilled them. Took time to explain to me the issue and discussed options. Answered all my questions even thought I had many and drilled them. More