Back

Skyline Ford - Service Center

Salem, OR

4.3
1,259 Reviews

1,259 Reviews of Skyline Ford - Service Center

Sort by
January 13, 2025

Lack customer service Lack effort Lack follow through Leave you feeling they don’t care More

by stricklysand23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Skyline Ford responded

We don't want anyone to feel like they weren't given a 5-star treatment with us. We're sorry your visit fell below that expectation. We'd love to hear more from you regarding your visit. Give us a call when you can or send a quick email to jima@skylineford.com.

Jan 16, 2025 -

stricklysand23 responded

My issue stems from the service advisor, Art, and the lack of commitment to providing customer service or 5-star treatment, as you call it. While businesses value their employees’ ability to deliver great service, Art doesn’t seem to care or put in much effort. He would simply pass on issues to the next person or move off from it. John, the service manager, helped us when we had an issue, but Art could have been the middleman. It’s important to appreciate your customers’ time and show some effort. Even if you don’t genuinely care, making it seem like you do can go a long way. Just because you’re the dealership doesn’t mean you have to treat people this way because you know we’re stuck with our vehicle’s manufacturer. I actually prefer to have my vehicles serviced by the people who built them, but every time I visit, it becomes increasingly more difficult to want to come back.

January 10, 2025

Always get great customer service from Gavin. He always makes sure everything is right and we are satisfied More

by L.GOULDSMITH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 10, 2025

Employees are skilled, friendly and reliable. They can be trusted for maintenance or repair work. More

by JBONE5361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 10, 2025

Did what they said and coordinated and performed service in the parking lot when I was visiting my father in a skilled nursing facility More

by George
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford Mobile Service!

January 10, 2025

Got my car back after 3 months (was told maybe a little over a month job). Went to pick it up Friday evening right before they closed, turned onto street to find my car wouldn’t go past 10 mph. Had to have More

by Tmen
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Kumpe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Skyline Ford responded

Thank you for contacting us and sharing your experience regarding the recent service. We understand your extreme disappointment, especially after the extended repair time and the new issues you encountered upon pickup. We sincerely apologize for the inconvenience and frustration this has caused you. We are committed to resolving this situation as quickly and efficiently as possible. You can reach Jim, our Service Manager, directly at jima@skylineford.com or by phone to discuss your concerns further and get updates on the progress.

January 10, 2025

They make things very convenient for the customer and are very helpful, they also work very fast More

by GRIFFIN.BURDICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford! What can we do to earn that 5th star on your next visit?

January 10, 2025

It’s the best from the beginning of my entire existence and also I thought I’m going to wait a lot but I didn’t even finish my coffee I got from waiting room so overall it’s the best and thank you for the More

by ADEM7548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services and cashiers
Jan 13, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford! We're glad to keep providing the best level of service. Keep on enjoying the coffee!

January 09, 2025

Mel is the bestest of the best. She kept me updated while my service was being completed. She even had my vehicle picked up from my work and then delivered back to me when it was do More

by benjimanwade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 04, 2025

Very pleasent service advisor that gave me exact repairs and costs required. Problem noise fixed and happy customer More

by Old4dmechanic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford! We are glad we could help get you back on the road.

January 04, 2025

Many years ago, as a young single woman, I purchased a new car from a very established dealership in another state. I had so many problems with them, with getting legitimate warranty work done, I was not More

by JEMCKENNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Frederickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Philips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Kumpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willie, Cashier.
Jan 10, 2025 -

Skyline Ford responded

We are glad we could go the extra mile for you with these vehicle and make it a 5-star experience. Thank you for choosing Skyline Ford!

...
8
...