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Skyline Ford - Service Center

Salem, OR

4.4
1,137 Reviews

1,137 Reviews of Skyline Ford - Service Center

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December 29, 2022

Courtesy and professional. But personal with you. Shows they care about your experience with them. More

by Bhanten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know name but guy who schedules recalls.
Dec 30, 2022 -

Skyline Ford responded

We do care! Thank you for choosing Skyline Ford!

December 28, 2022

The only issue during the whole process was the door on the van. It was impossible for me to close without wrenching my arm. When Dennis the driver did it he also had trouble and it took 2 times for him. I More

by Lauri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Skyline Ford responded

We appreciate your feedback on the shuttle van. Thank you for choosing Skyline Ford!

December 27, 2022

Try dfg tyu tee wet poi Ute fight ftr 123 wee you ghh CD-R dfg More

by 345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Skyline Ford responded

We agree wholeheartedly. Thank you for choosing Skyline Ford!

December 27, 2022

Great at sales not so good at service after the sales is done on the More

by mdocs2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Skyline Ford responded

Thank you for the feedback and for choosing Skyline Ford!

December 27, 2022

Concerned about customer service and making sure all parts are on correctly. Drove off after oil change and the bottom cover was dragging on ground. More

by JERKCHAMBERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Skyline Ford responded

Thank you for this review and honest feedback. We'd love to make your next visit worthy of all 5-stars. Email jima@skylineforddirect.com when you can so we can get you sorted out.

December 25, 2022

They do a good job with letting you know what is recommended for your car maintenance and what is needed. They even called a day or so later by phone to make sure everything was satisfactory. More

by jonjanwahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Skyline Ford responded

We love keeping our customers informed! Thank you for choosing Skyline Ford!

December 23, 2022

Very quick service turn around when fixing a recall item. Thank you very much for that! More

by kimmie jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Skyline Ford responded

We work hard to be speedy! Thank you for choosing Skyline Ford!

December 22, 2022

Excellent customer service. Took time to explain to me the issue and discussed options. Answered all my questions even thought I had many and drilled them. More

by KELLYRAEKESTLER
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Brian
Dec 29, 2022 -

Skyline Ford responded

We don't want to leave any stone unturned with your questions. We love keeping you informed. Thank you for choosing Skyline Ford!

December 22, 2022

I ended up at the mechanic he fixed the recalled part I had to pay More

by THEHENDERSONFAM.4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
Dec 29, 2022 -

Skyline Ford responded

Thank you for the review. We want to hear more about your visit. Please give us a call and ask for Jim Agur or shoot an email to jima@skylineforddirect.com.

December 21, 2022

Good service, could schedule on my time, work on the car was done in a timely manner, all the staff was friendly and helpful! Thank to the crew More

by BAKERMADSEN
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

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