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Skyline Ford - Service Center

Salem, OR

4.4
1,137 Reviews

1,137 Reviews of Skyline Ford - Service Center

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January 12, 2023

I head a great experience from the estimate to completion. Friendly staff and professional work. More

by katrinaaxtell
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collision Center
Jan 26, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford! We strive to provide that great experience every time!

January 11, 2023

We experienced excellence every step of the way in our two appointments. We recently moved from Bend to Turner, and we were delighted to immediately locate such a great company to service our two Ford Ve More

by Decker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, we did not make note of the specific employees. Everyone was great.
Jan 27, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford after your move! We are glad to have you!

January 07, 2023

The engine noise coming from the front of the engine is still present after spending money to replace the water pump, which I had not seen any evidence that it was leaking or failing. I now need to schedu More

by Stew Stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2023 -

Skyline Ford responded

Give us a call or stop in when you can so we can take a look at it and get you all patched up. Thank you for the review and feedback.

January 05, 2023

I have always been satisfied with the help I received from your crew. I have brought my car in for service when suggested since buying it 2017. More

by verdlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Ramsey
Jan 26, 2023 -

Skyline Ford responded

Thank you for being a regular with our service drive. Thank you for choosing Skyline Ford!

January 05, 2023

Service is always on time and explanation of services are described in detail and easy to understand. More

by mafreitas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Skyline Ford responded

The best type of service description is a simple one. Thank you for choosing Skyline Ford!

January 04, 2023

Every single person that helped me that day was nice, smiling and courteous. And they were clear as what I was supposed to do. More

by Doggiecat777
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Skyline Ford responded

Clear and friendly is the way to be. Thank you for choosing Skyline Ford!

January 04, 2023

Weather was terrible, but everyone I dealt with was friendly, helpful & as timely as they could be More

by journeyfn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Skyline Ford responded

It's that Oregon beach-weather in January we all love. Thank you for choosing Skyline Ford!

December 31, 2022

I do all my device with this dealership I have taken your survey twice now. More

by RGHARRIS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 30, 2022

Waited inline for the cashier for over half hour. Seemed ridiculous. No clear signage explaining where to enter. More

by tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one told me their name.
Dec 30, 2022 -

Skyline Ford responded

Thank you for the review and feedback Tom.

December 30, 2022

Friendly but we ended up with an improper install or removal of an O ring on the turbo which caused a complete ldraonage of our coolant. We were stuck in snow, no cell service when the leak was discover More

by Kim
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2022 -

Skyline Ford responded

Kim thank you for the review of your visit. We'd love to do what we can to make things right. Give us a call and ask for Jim Agur or shoot an email to jima@skylineforddirect.com

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