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Skyline Ford - Service Center

Salem, OR

4.4
1,139 Reviews

1,139 Reviews of Skyline Ford - Service Center

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March 20, 2023

Parts were prepaid when service appointment was made over the phone. Upon completion of work I was billed for parts a second time. Cashier didn't catch the error I did. The bill was corrected after I compla More

by Macsdblk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Skyline Ford responded

We're glad we could get things sorted out and thank you for this review.

March 19, 2023

The service department at Skyline Ford is excellent! I have never met so many wonderful caring people there in my life. Vince thank for all you do! Mark excellent scheduler. John Marr Amazing person. M More

by Run
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Ramsey
Mar 24, 2023 -

Skyline Ford responded

We always try to take our customer care to the next level. Thank you for choosing Skyline Ford!

March 18, 2023

I have an older Ford vehicle and was worried I either would not be able to find a mechanic that would work on it or the repairs needed would be overly expensive. Skyline charged a low price for the diag More

by Adam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Skyline Ford responded

Thank you for your recommendation and high praise. Thank you for choosing Skyline Ford!

March 13, 2023

Skyline Ford Service is amazing! ! Rich is always friendly and very knowledgeable about vehicles. I needed a new battery and they were super fast getting it done. Thank you Rich at Sk More

by richr590
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Ramsey
Mar 24, 2023 -

Skyline Ford responded

We're glad we could get you patched up. Thank you for choosing Skyline Ford!

March 13, 2023

Professional service Fast an efficient Good customer service in the service area Fast check out process More

by tamitropp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

March 13, 2023

My tires were not rotated. The last oil change either. I was told they were. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich Ramsey
Mar 24, 2023 -

Skyline Ford responded

We never want anyone to feel like they weren't given a 5-star visit. Give us a call or stop in. We'll get your tires rotated

Mar 25, 2023 -

None responded

They were rotated after I went in and let them know. One service tech said they were rotated and the other said no. Sounds like you need new service techs.

March 09, 2023

In for routine service. So after a few hours of waiting with no word I saw my car in lot so asked and service writer had gone to lunch without telling me my car was going to More

by Rdawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Ramsey
Mar 24, 2023 -

Skyline Ford responded

Thank you for this feedback and we'll make sure our communication is on point for your next visit. Thank you for choosing Skyline Ford!

March 06, 2023

They are the best dealership in Oregon I recommend to anyone to check out this place skylineford on commercial st More

by ADEM7548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Ramsey
Mar 24, 2023 -

Skyline Ford responded

Thank you for the review and recommendation. Thank you for choosing Skyline Ford!

March 03, 2023

Jenny was above and beyond , MEL WAS AWESOME! Vince is great about getting the jobs done! More

by vincegregson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

March 03, 2023

Our Mercedes was towed there after an accident. They were very empathetic and knowledgeable. Very nice people who clearly care about the people who walk in their door. I would trust them to work on More

by Gigi B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Skyline Ford responded

We take our customer care seriously. Thank you for choosing Skyline Ford!

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