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Skyline Ford - Service Center

Salem, OR

4.3
1,257 Reviews

1,257 Reviews of Skyline Ford - Service Center

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January 31, 2025

Way too xxxx expensive. Charging me $400 just to tell me about a part I already told you needed fixing, just dumb. More

by kasseyhighley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Marr
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

Great service , They did what was needed and on time . I was very happy. . 1 st. Class Business More

by rz@salemdoorandsupply.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 27, 2025

I have always trusted the service department and have appreciated the honesty Mel has given and the promptness of the service team. More

by RKMERRILL1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Philips
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2025

I was very dissatisfied with my experience. The dealership lacked communication and professionalism. My car was towed in on a Friday, and I was told it would be looked at by Monday or Tuesday. More

by Juliapayan4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Skyline Ford responded

We understand your disappointment with the communication and the extended timeframe for the repair. We strive to provide excellent customer service and understand that your experience did not meet our standards. We value your business and want to work with you to make sure no stone is left unturned regarding your concerns for your vehicle. Give us a call and ask for Jim Agur or shoot a quick email to jima@skylineford.com so we can discuss this further and explore potential resolutions.

January 24, 2025

Dealership personnel were very polite and professional. They were prompt on identifying the issue and fixing. More

by JohnG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 24, 2025

Service was fantastic! Everyone was very helpful and kind. I will be coming back for all services! More

by NICELYDUNNWANGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtney
Jan 27, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 23, 2025

The service there really was top notch. I was not only well informed on all the goings on with my car while their but not going to lie, made me really start to question the alternative serv More

by MStrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford! We really appreciate you too!

January 23, 2025

They were faster than promised and cheaper than quoted. Problem was fixed right the first time, very happy with this shop. More

by ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 23, 2025

Appreciate that the dealership hasn’t tried to sell me stuff I don’t need and everyone seems competent from the technician to the office personnel. More

by Hebard4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 16, 2025

Service was horrible and I will never be back , Was the worse service ever and the person who was doing my truck decided he thought I used a sealant and would not look at my A/C - Did Not and tried to expl More

by rickad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Agur
1.0
This rating includes all reviews, with more weight given to recent reviews.
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