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Skyline Ford - Service Center

Salem, OR

4.3
1,257 Reviews

1,257 Reviews of Skyline Ford - Service Center

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February 25, 2025

Our vehicle was brought in in December and there has not been any communication until today More

by Hyfamily
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Skyline Ford responded

We sincerely apologize for the lack of communication regarding your vehicle brought in during December. That is unacceptable, and we understand your frustration. We recognize that keeping you informed about your vehicle's status is crucial, and we clearly failed to meet that expectation. We value your business and understand that we have a lot to make up for. Please contact our Service Manager directly at jima@skylineford.com or give him a call at your earliest convenience. We are committed to resolving this issue and restoring your confidence in Skyline Ford.

February 23, 2025

They answered all of our questions and diagnosed and repaired the issue during our visit. More

by Hebard4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark
Feb 26, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 20, 2025

Great customer service, very friendly and attentive. Exceded my expectations as a customer. Thank you. More

by jorgecuervo17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Stovin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 19, 2025

With pick up and drop off, you make it very convenient for me every tome More

by donihowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney always takes care of me, not sure who did the service, but was satisfied with it
Feb 26, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 19, 2025

The service center lobby is warm and clean. It is well stocked with amenities for customers. May need to use the facilities or to grab like refreshments while they wait. However, while the serv More

by chadgillock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 18, 2025

Always there when you need them we really were happy with their pick up and delivery service when we needed them in our mini emergency. More

by lindas3233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 17, 2025

Honest, and very helpful The ford dealership service department was helping and helped me with any questions I had with the new car that I bought at Skyline Ford More

by GREGORYBMCS
Recommend Dealer
Yes
Employees Worked With
5
Mar 13, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 16, 2025

Breakdown on freeway. Very good service. Repaired as quickly as possible. Very satisfied with service More

by stevenlerskine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 15, 2025

Everything went great from the dropping off of my car to the communication during my service to contact to picking up my car More

by Kkocha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford for your service needs!

February 15, 2025

Everyone is super helpful! Great experience! Mel was an excellent representative for your service company and addressed all my concerns completely and efficiently. Very gratefu More

by J Mumma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford! We're glad we could get you patched back up!

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