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Skyline Ford - Service Center

Salem, OR

4.3
1,200 Reviews

1,200 Reviews of Skyline Ford - Service Center

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December 26, 2024

SERVICE IS ALWAYS GREAT! THEY ARE ALWAYS VERY HELPFUL WHEN WE BRING IN OUR VEHICLE AND SO FRIENDLY! THANKS SKYLINE More

by DUNMAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Skyline Ford responded

THANK YOU FOR CHOOSING SKYLINE FORD!

December 26, 2024

My truck wasn’t put back together and then when I went to pull the tailgate off the mechanic wrapped the added wire around every wiring harness instead of wrapping it to the wiring harness it was connected t More

by TGENTRY1972.74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Wade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Skyline Ford responded

We value your feedback and take all customer concerns seriously. We would like to investigate this matter further to understand what happened and ensure it doesn't happen again. Could you please contact us directly at jima@skylineforddirect.com so we can discuss this further and work towards resolving this issue to your satisfaction? We appreciate the opportunity to address your concerns and regain your trust in Skyline Ford.

December 26, 2024

Easy to get into for an appointment. Fast and efficient service for our regular visit. More

by KEETHCO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clevenger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Jones
Dec 30, 2024 -

Skyline Ford responded

We're glad we could serve you! Thank you for choosing Skyline Ford!

December 25, 2024

Honestly, service feels impersonal (go away, you're bothering me). More kind of like a drive thru service, while in some cases that's good but seems like the advisors stations are just way different t More

by SNEGIREVX4
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Skyline Ford responded

Thank you for sharing your feedback with us. We understand your concerns about the current service experience at Skyline Ford, and we appreciate you taking the time to express them. We are always striving to improve our customer service and are actively working to enhance the overall service experience. We are aware that the current service center layout may feel cramped at times, and we are exploring options to improve the customer waiting area and create a more comfortable environment. We value your business and want to ensure you have a positive experience at Skyline Ford. We encourage you to schedule an appointment and request to speak with a specific Service Advisor.

December 23, 2024

Friendly, professional service. I was in and out quickly and they were very helpful with addressing future needs of my vehicle. More

by Jason.w.stephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Skyline Ford responded

We're glad we could get you patched up! Thank you for choosing Skyline Ford!

December 22, 2024

Service was just what was promised. Price was as quoted. Well done. I’m satisfied. More

by treefrog228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I was only with the service team and don’t any one name. All were very polite and helpful
Dec 24, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 22, 2024

Easy to make appointment and provides clear communication. Has addressed every issue I have had regarding the factory warranty. More

by bostonhoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 22, 2024

I have a small Ford Transit motorhome. They provided mobile service to update my system. That was so convenient for us. More

by WndyW00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford and our Mobile Service Team!

December 18, 2024

Everything went well and we like working with skyline ford service and will continue to to use the. For all of our ford needs. More

by MRDUERST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

December 16, 2024

The service advisor was very helpful and pleasant to talk with. They explained everything about my repair and the process so that I could understand what was needed. More

by Tlloutzenhiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Skyline Ford responded

We're glad we could serve you! Thank you for choosing Skyline Ford!