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Skyline Ford - Service Center

Salem, OR

4.3
1,254 Reviews

1,254 Reviews of Skyline Ford - Service Center

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March 06, 2025

Very pleased with service writer and the crew that repaired my truck. Quick repair and limited downtime More

by Triker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

March 05, 2025

Arturo, Vince and crew are amazing! They could teach a class on customer service. It’s nice to be treated so well and know they care. Keep up the great work, it is valued and appreciate More

by merz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford! We're glad we could serve you!

February 28, 2025

Service department check-in people need to act more professional, and on top of their game More

by Sven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

Thank you for the feedback Sven. We will work with them on that. Thank you for choosing Skyline Ford!

February 28, 2025

I was disappointed this last visit to get brakes. My tire pressure censors were fine when I brought it in. Next day I started getting check the sensors. I brought it back and we told it would be $450 More

by lance.mccauley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

We appreciate your feedback regarding your visit. We'd love to work with you and make sure no stone is left unturned on getting your truck back in tip top shape. Give us a call or reach out to our Service Manager Jim Agur at jima@skylineford.com at your convenience.

February 28, 2025

From the greeting to the trucks return delivery, Skyline goes above and beyond. They use your first name and make you feel like a valued customer and not just a job. More

by rosstd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

We work hard to go above and beyond. Thank you for choosing Skyline Ford, Ross!

February 27, 2025

People were very nice and helpful. Work I had done fit my needs. Will use them again. More

by jkkolb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Stovin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 26, 2025

Felt like this dealership didn’t want to service my 2003 TBird. Price was very high to swap out the spark plugs. Went to a small repair shop and got it done for about half what I would have paid to this dea More

by Golf388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Wade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Skyline Ford responded

We value all our customers and their vehicles, regardless of age. We strive to provide accurate and competitive pricing for all services, and we regret that we missed the mark in your case. We understand that finding a trusted and reliable repair shop is important, and we're glad you found a place that met your needs. We'd like to take this opportunity to learn more about your experience and see if there's anything we can do to address your concerns. If you're willing, please reach out to our service manager at jima@skylineford.com. We'd appreciate the chance to discuss this further and potentially regain your trust.

February 25, 2025

Our vehicle was brought in in December and there has not been any communication until today More

by Hyfamily
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gavin Lawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Skyline Ford responded

We sincerely apologize for the lack of communication regarding your vehicle brought in during December. That is unacceptable, and we understand your frustration. We recognize that keeping you informed about your vehicle's status is crucial, and we clearly failed to meet that expectation. We value your business and understand that we have a lot to make up for. Please contact our Service Manager directly at jima@skylineford.com or give him a call at your earliest convenience. We are committed to resolving this issue and restoring your confidence in Skyline Ford.

February 23, 2025

They answered all of our questions and diagnosed and repaired the issue during our visit. More

by Hebard4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark
Feb 26, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

February 20, 2025

Great customer service, very friendly and attentive. Exceded my expectations as a customer. Thank you. More

by jorgecuervo17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Stovin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!