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1,226 Reviews of Skyline Ford - Service Center
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January 27, 2025
I have always trusted the service department and have appreciated the honesty Mel has given and the promptness of the service team. appreciated the honesty Mel has given and the promptness of the service team. More
by RKMERRILL1981
Verified Customer
January 27, 2025
I was very dissatisfied with my experience. The dealership lacked communication and professionalism. My car was towed in on a Friday, and I was told it would be looked at by Monday or Tuesday. The dealership lacked communication and professionalism. My car was towed in on a Friday, and I was told it would be looked at by Monday or Tuesday. It wasn’t checked until the following Friday, with no updates or clear expectations. I received no text messages or phone calls regarding my vehicle until my car went through diagnostics. My car wasn’t ready until the next following Friday. I repeatedly called and often got voicemail. When I expressed concerns about needing my only vehicle to get to work, the response was dismissive with no apology or explanation. My car ended up being there for two weeks, which was unacceptable. Ashley from the dealership called afterwards asking if I was satisfied with my experience. I voiced the same concern. She was also dismissive and said there were other cars in front of me waiting for services and diagnostics. She claimed that is a normal timeframe. More
by Juliapayan4
Employees Worked With
January 24, 2025
Dealership personnel were very polite and professional. They were prompt on identifying the issue and fixing. They were prompt on identifying the issue and fixing. More
by JohnG
January 24, 2025
Service was fantastic! Everyone was very helpful and kind. I will be coming back for all services! Everyone was very helpful and kind. I will be coming back for all services! More
by NICELYDUNNWANGS
January 23, 2025
The service there really was top notch. I was not only well informed on all the goings on with my car while their but not going to lie, made me really start to question the alternative serv I was not only well informed on all the goings on with my car while their but not going to lie, made me really start to question the alternative service locations that I used previously. I really appreciate the Ford Team! More
by MStrom
January 23, 2025
They were faster than promised and cheaper than quoted. Problem was fixed right the first time, very happy with this shop. Problem was fixed right the first time, very happy with this shop. More
by ryan
Employees Worked With
January 23, 2025
Appreciate that the dealership hasn’t tried to sell me stuff I don’t need and everyone seems competent from the technician to the office personnel. stuff I don’t need and everyone seems competent from the technician to the office personnel. More
by Hebard4
Employees Worked With
January 16, 2025
Service was horrible and I will never be back , Was the worse service ever and the person who was doing my truck decided he thought I used a sealant and would not look at my A/C - Did Not and tried to expl worse service ever and the person who was doing my truck decided he thought I used a sealant and would not look at my A/C - Did Not and tried to explain but would not listen. Quoted me 3500.00 for a new Compressor and say , had it cleaned Andre-charged for 225.00 More
by rickad
Employees Worked With
January 16, 2025
Extremely poor customer service, communication and follow through. Didn’t fix any of the issues through. Didn’t fix any of the issues More
by Sarabc6974
Employees Worked With
January 15, 2025
I sent my truck to you guys on Saturday. You got right on it and I got it back on that next Tuesday. Nice turn. You got right on it and I got it back on that next Tuesday. Nice turn. More
by bobsterwatson
