Skyline Ford - Service Center

New Battery from Parts Department Had the battery I needed in stock. I was in and out in ten minutes. Parts Specialist Bob Olin was very helpful and informative. I will continue to Had the battery I needed in stock. I was in and out in ten minutes. Parts Specialist Bob Olin was very helpful and informative. I will continue to purchase my ford parts from Skyline Ford. More

Exceeded my expectations in the area of customer service! My first impression and experience with Skyline Ford on Commercial St in Salem was Vince Gregson. Vince greeted me with a smile and was very whiling My first impression and experience with Skyline Ford on Commercial St in Salem was Vince Gregson. Vince greeted me with a smile and was very whiling to listen to my questions. Once I was finished with my questions, Vince with out hesitation said he knew which employee had the most experience with the main question I had. With in seconds he said follow me. He introduced me to James House. Vince explained to James the main question I had and James listened and provided his answer. James even went right to a computer and printed out several documenting his option. I was very impressed by both Vince and James and decide to have my vehicle repaired at Skyline Ford. My vehicle was not drive able (blown engine) and was in Eugene, so I had it towed to Skyline Ford. From the day it arrived Vince very helpful and kept me updated as needed. The final invoice was $100.00 below what I was quoted which was a pleasant surprise and the work was completed on time. I have driven the vehicle over 1500 miles since I picked it and it runs like new. Great Job Guys!!!! Thank You Cary Drinkwater a very happy customer! More

Not performing work as expected I was new to the area, had a maintenance agreement and had great experiences with previous Ford dealerships in WA and GA. I travel a lot and was taki I was new to the area, had a maintenance agreement and had great experiences with previous Ford dealerships in WA and GA. I travel a lot and was taking my car there frequently. The employees were friendly. First I noticed the yellow dot on the windshield wipers which I found out was an indicator they needed to be changed. This was the case after a couple of visits. Also, gas consumption went down 5-6 mpg. I mentioned these items (before sending in a complaint) and was told I should see an immediate difference in mpg as it was a result of winter gas vs summer gas. My research indicates this can have an affect of .5-3 mpg depending on the state you are in. Ok, except I saw an immediate 2 mpg in the first 200 miles after leaving and before I refilled. Finally, they marked my tired as good on the checklist. They are in serious need of replacement again. I say again because I chose not to have them replace my tires when I first moved into town. I guess they were upset with me choosing a different brand of tire, they did not carry, that met my driving conditions and style. More

"Top Drawer" Customer Service!!! Recently I pulled in to Skyline's Keizer service center to have the oil changed in my 2013 Mustang Boss 302. I had driven all the way from Portland a Recently I pulled in to Skyline's Keizer service center to have the oil changed in my 2013 Mustang Boss 302. I had driven all the way from Portland as they have always treated me well in Keizer. Unfortunately for me, there was a huge line of cars already in line. I had an appointment back in Portland in two hours. Jennifer came to the rescue. She was able to work me in so I was able to be finished in time for my Portland meeting. Thats one of the reasons I always make the trek to Skyline to have my Boss attended to. Thank you so much!!! Steve B. More

I love Jason in the service department!! My husband and I moved up here from reno NV. We didn't need vehicles in reno. But when we moved Salem. We realized we need a vehicle in this towns bu My husband and I moved up here from reno NV. We didn't need vehicles in reno. But when we moved Salem. We realized we need a vehicle in this towns bus system is not up to par in this town and you can't just walk everywhere. We ended up getting an old Subaru legacy that has needed repairs. My mother told me to contact Jason in the service department at ford dealership. That she trusted him and they do awesome work. Honest and reliable. So I did. We have since bought tires for the car and have had it worked on a few times. Jason is awesome. Always helpful even if I call tons of times to ask questions. Lol. Everyone in my family knows of Jason at ford. We always tell our friends and family oh you have a problem with your vehicle. Take it to Jason. Lol. Recently he saved us. As I said we were from reno NV. Well most people in reno bikes, walks, bus, or has a scotter. Well we had a scooter tao tao. I called everyone in the book I could look up for scooters. I almost gave up when I said I will call Jason. He was able to give me the number of a place who knew a mechanic who knew a mechanic who works on scooters. Thank you so much! You have been one of the best mechanics and service departments we have ever worked with. Keep up the good work and of course see ya next time we need auto mantaince. More

Best Service Ever! Best service staff on the planet! Bought my Ford Taurus at Skyline. These people know what customer service means. I would recommend Skyline above all Best service staff on the planet! Bought my Ford Taurus at Skyline. These people know what customer service means. I would recommend Skyline above all dealers in the area. I'll be back for my next car. More

service department We have taken the f 150 to Skyline since we purchased it in 2010. Service has always been good and the service people very good. We have taken the f 150 to Skyline since we purchased it in 2010. Service has always been good and the service people very good. More

Good Service Service was accomplished promptly and ahead of time estimate. Notes regarding inspection findings helpful and highlighted potential future problem wi Service was accomplished promptly and ahead of time estimate. Notes regarding inspection findings helpful and highlighted potential future problem with the air conditioning system. (Possible leak.) More

Worst service department Took several appointments to get minor repairs done. Poor communication and incompetent mechanics . They bumped my appointments for more important cli Took several appointments to get minor repairs done. Poor communication and incompetent mechanics . They bumped my appointments for more important clients Will never use this dealership again. More

Solid Service and Get It Done Right I've been to the south Salem Skyline Ford twice now, once for a duplicate key fob and once for recall service on my pickup. Both times they were not h I've been to the south Salem Skyline Ford twice now, once for a duplicate key fob and once for recall service on my pickup. Both times they were not happy until I was happy and that is exceptional for a business as busy as they are. I've not had the same experience with other dealerships, particularly with service, with other brands, in Salem. Thank you for making my first Ford experience a great one. More