Skyline Ford - Service Center

We did not receive good customer servide at the Commercial sales lot. Sage Bass at the Kaiser lot read our e-mail and responded, saying he would help. We went there and the problem was solved imm Commercial sales lot. Sage Bass at the Kaiser lot read our e-mail and responded, saying he would help. We went there and the problem was solved immediately. We simply needed the code for the door lock and were ignored by the Commercial St. people. Also, Jennifer said we were entitled to a free oil change with the purchase of our car, and that had not been mentioned at the time of the sale at Commercial St. More

on 5-21-12 I noticed my sun roof was leaking and I made the mistake of taking my vehicle to Skyline Ford in South Salem. The service department gave me a quote of $300.00 just to diagnose the problem. I wa the mistake of taking my vehicle to Skyline Ford in South Salem. The service department gave me a quote of $300.00 just to diagnose the problem. I was told they would need the truck for three days to fix it properly and they told me sun roof leaks are very expensive and could cost up to $1000.00 in repairs! At this point I'm looking at $1300.00 in work for an alleged leaky sun roof. Of course common sense would tell anyone something isn't right. I call LandMark Ford in Tigard. I was quoted $50.00 to 100.00 to diagnose and if I had them fix the problem they would incorporate the price to diagnose into the repair cost. They got me in the same day.... 2hrs later and for a 100.00 my un roof was diagnosed and fixed. It has rained since then and no leaky sun roof. I don't know what's wrong with this service department but they are dirty! More

Steve gave me advice and direction on a four wheel drive Steve gave me advice and direction on a four wheel drive problem and how to solve it in a friendly and direct manner. Thank you. Steve gave me advice and direction on a four wheel drive problem and how to solve it in a friendly and direct manner. Thank you. More

WHERE DO I START. THIS SERVICE DEPARTMENT IS HORRIBLE!!! THE CUSTOMERSEVICE AS FAR AS GETTING ME IN AND ON TIME WAS AVERAGE. THE QUALITY OF WORK SUCKS. THIS DEALERSHIP DID NOTHING BUT TRY AND RIP ME OFF!. F THE CUSTOMERSEVICE AS FAR AS GETTING ME IN AND ON TIME WAS AVERAGE. THE QUALITY OF WORK SUCKS. THIS DEALERSHIP DID NOTHING BUT TRY AND RIP ME OFF!. FIRST OFF SAYING I NEED NEW BALL JOINTS. IMMEDIATELY TOOK TRUCK TO LES SCHWAB AND THEY SAID I DON'T NEED BALL JOINTS ALSO SAID I WAS THE THIRD PERSON TO STOP BY SAYING THEY CAME FROM SKYLINE FORD NEEDING BALL JOINTS WHEN THEY DID NOT NEED THEM REPLACED. SECOND SAID I HAD A REAR MAIN SEAL LEAK WHEN I TOOK IT TO LANDMARK FORD WHO SAID IT WASN'T A MAIN SEAL LEAK AND IT WAS A BEDPLATE LEAK TYPICAL OF MY VEHICLE AND DUE TO THE LEAK BEING SO SMALL NOT EVEN WORTH SPENDING THE THOUSANDS OF DOLLARS IT COSTS TO FIX IT. THIRD AFTER CHANGING THE OIL; THE SKYLINE MECHANIC DIDN'T EVEN CHECK THE DRAIN PLUG AFTER PUTTING IT BACK IN. BECAUSE IF HE DID THE MECHANIC WOULD HAD NOTICED THE PLUG WASN'T IN RIGHT BECAUSE WHEN I GOT HOME I NOTICED OIL LEAKING ALL OVER MY DRIVEWAY. BY THIS TIME THE SKYLINE DEALERSHIP WAS CLOSED SO I DROVE MY VEHICLE TO LANDMARK FORD ALL THE WAY IN TIGARD. LANDMARK REPLACED MY DRAIN PLUG FOR FREE AND I DIDN'T LOOSE ANY MORE OIL WHEN THEY DID IT. SKYLINE'S A RIP OFF ON THEIR PRICES COMPARED TO OTHER FORD DEALERSHIPS. FOR EXAMPLE I WENT TO THE SKYLINE FORD IN KEIZER (BEFORE THE SOUTH SALEM ONE) WANTING TO KNOW HOW MUCH IT COSTS TO RETRIEVE MY DOOR CODE FROM THE FACTORY AND THEY SAID $60.00. LANDMARK FORD QUOTED ME $35.00. SKYLINE COSTS MORE FOR CETANE BOOSTER TOO! THEY WERE FRIENDLY BUT, WHEN I ASKED ABOUT THE COST OF THE REAR MAIN SEAL MR. ZAPIEN WOULDN'T ANSWER ME AND REALLY WANTED THOSE BALL JOINTS FIXED. THEY MUST WORK ON COMMISSION. I WILL DRIVE TO TIGARD LANDMARK FORD FOR ALL MY SERVICE. SKYLINE IS HORRIBLE. IT WAS VERY OBVIOUS ALL THEY WERE TRYING TO DO WAS GET AS MUCH MONEY OUT OF ME AS POSSIBLE. PLEASE DO YOU SELF A FAVOR AND DON'T TAKE YOUR VEHICLE HERE FOR SERVICE. GO TO ANOTHER FORD DEALERSHIP. More