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Skyline Ford - Service Center

Salem, OR

4.3
1,260 Reviews

1,260 Reviews of Skyline Ford - Service Center

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July 12, 2022

Great job everytime! Answered my questions and took care of my concerns from last visit. More

by i12fish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

July 12, 2022

Skyline Ford has always exceeded my expectations! Very easy to schedule, friendly staff, and quickly took care of my needs. More

by TAYLORALEXBLUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Skyline Ford responded

We aim to always exceed expectations! Thank you for choosing Skyline Ford!

July 12, 2022

Getting my car serviced at Skyline Ford was super easy and fast. The staff were very friendly and helpful! More

by Mhcatgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2022 -

Skyline Ford responded

Thank you for the review! Thank you for choosing Skyline Ford!

July 12, 2022

Gavin was very thorough in his explanation of needs and the entire communication process for the vehicle's servicing. Work was performed as requested with no issues noticed after completion. More

by kslater2
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Skyline Ford responded

We're happy we could get you back on the road and ready to go. Thank you for choosing Skyline Ford!

July 12, 2022

I do have a problem with Skyline Ford, my problem is with Ford Motor Company and an unresolved problem. More

by LEF97302Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Skyline Ford responded

We're happy to help you as best we can with any unresolved issues. Give us a call or shoot an email to jima@skylineforddirect.com.

Jul 15, 2022 -

LEF97302Ford responded

My problems are far more pointed at Ford Motor Company than at Skyline. Donna has talked some with Jim of Skyline about the matter. Skyline Ford is still on our good side.

July 12, 2022

Thank you to my surprise with your limited staffing I was able to get my recalled part replaced in a very short time. More

by CPHART2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Skyline Ford responded

Our goal is to deliver that 5-star experience no matter how many hands we have on deck. Thank you for stopping in.

July 12, 2022

very polite, took a while to find the problem but made it as convenient as possible. TY very much! More

by claycombatley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Merzenich
Jul 13, 2022 -

Skyline Ford responded

We're happy we could get you sorted out. Thank you for choosing Skyline Ford!

July 12, 2022

Need to expand courtesy car to outlying areas. Turner is out outskirts and more people live in outlying areas More

by mezbjorklund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Skyline Ford responded

Thank you for this feedback. We appreciate it. Thank you for choosing Skyline Ford!

March 12, 2022

Todd in the service department is the man. This is the guy you want to help you. I’m from Colorado and my truck broke down on the highway, although it had a brand new engine put in it in Color More

by Ryan Foley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd in the service department
Apr 18, 2022 -

Skyline Ford responded

We're glad we could be of service to you Ryan. We're also thrilled we could get you back on the road. Thank you for the review.

September 15, 2021

Great people, our salesman Korey Miller was great. Our finance guy was great and understanding. More

by csbinak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Korey Miller
Sep 17, 2021 -

Skyline Ford responded

Thank you! Enjoy your vehicle!

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