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1,135 Reviews of Skyline Ford - Service Center
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March 31, 2019
Good selections on cars. Jeremy is a great salesman. Give him a raise. Came in just to look, ended up leasing a 2019 Escape. He's a good salesman. Jeremy is a great salesman. Give him a raise. Came in just to look, ended up leasing a 2019 Escape. He's a good salesman. More
by Dcohana
Employees Worked With
Vince, Jeremy Gattenby
March 01, 2019
Questionable HR practices I've had several business dealings with Skyline Ford and the last time I was there I experienced a completely unprofessional situation. I was there ge I've had several business dealings with Skyline Ford and the last time I was there I experienced a completely unprofessional situation. I was there getting my car serviced and was speaking with one of their service managers about my car. A few feet away from us two employees were having a conversation that seemed off, one looked to be a manager and the other looked to be a mechanic or oil technician. All of a sudden, the manager yelled at him that he was "FIRED" and used some curse words. All this in front of me and other customers as well. Out of shock, I asked the fellow I was dealing with what just happened and he said that the mechanic/oil technician had given a two week notice and said that the service manager always fires people who give a two week notice. I asked what the manager's name was: Brandon Adams. Honestly, this is disturbing to me. I understand that Oregon is an "At Will" State, but to treat an employee so poorly and in front of customers shows a lack of humanity and is a reflection on the business itself. The manager acted very poorly in firing someone in front of other coworkers and customers. I will never give my hard earned money to a company who would treat employees so poorly. More
by Tracey Campbell
Employees Worked With
Brandon Adams
January 20, 2019
Great service for recall work Vince, the service manager, kept in communication with me about the work being done on my car. Accessing a loaner vehicle was easy. Overall great p Vince, the service manager, kept in communication with me about the work being done on my car. Accessing a loaner vehicle was easy. Overall great people to work with! More
by ltsk
Employees Worked With
Vince
December 27, 2018
2014 F150 Warranty Help I initially had a bad experience with the service department, but I received a phone call from Tracy at Skyline Ford wanting to make things right. I I initially had a bad experience with the service department, but I received a phone call from Tracy at Skyline Ford wanting to make things right. I really appreciated the effort to reach out and find out how they can improve customer service. I think it was just a communications problem that has since been resolved. Kudos to Skyline Ford! More
by Pookinport
Employees Worked With
Tracy & Jason
November 30, 2018
Great parts department !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! skyline ford has a great team behind the parts counter, ED helped me with the perches of a new engine for my 2005 f150. ED is vary up to date on all t skyline ford has a great team behind the parts counter, ED helped me with the perches of a new engine for my 2005 f150. ED is vary up to date on all the parts needed to complete the job. THANKS for all your help. Marvin at Salem brake and wheel More
by marvin
Employees Worked With
ED in the parts department.
November 28, 2018
Very happy customer I received outstanding customer care recently from Vince and Jenny Thomas. Brought my car in for a oil change and tire rotation they got me in and out I received outstanding customer care recently from Vince and Jenny Thomas. Brought my car in for a oil change and tire rotation they got me in and out very timely. And to the tech who did the work thank you! More
by Babylulu66
Employees Worked With
Vince and Jenny Thomas
November 27, 2018
Excellent service My Experience has alway been Excellent! And wouldn't trust my car to any other Service team! The hard work that goes into service work is Excellent. C My Experience has alway been Excellent! And wouldn't trust my car to any other Service team! The hard work that goes into service work is Excellent. Chris H, Vince, and Jason are great! More
by Run
Employees Worked With
Chris H.,Vince, and Jason F. El
November 14, 2018
Great service with great people A big thank you for a great experience and job well done. From setting up my appointment with Chris Hamilton to communicating so effortlessly with my A big thank you for a great experience and job well done. From setting up my appointment with Chris Hamilton to communicating so effortlessly with my service advisor Vince, shop foreman Tracy Gragg and my tech Kenny Ball. You guys made the experience pleasant with your knowledge and ease answering all my questions and concerns. I now have my truck back and a new moonroof! Thank you so much for taking care of all my needs with a big smile on your faces! More
by FseriesRocks
Employees Worked With
Tracy Gragg , Kenny Ball, Vince
October 26, 2018
Thank you, Jason! The side skirt along the sliding glass roof in our Edge began slipping and binding when we opened it. A top-rated local body shop quoted us nearly $30 The side skirt along the sliding glass roof in our Edge began slipping and binding when we opened it. A top-rated local body shop quoted us nearly $300 to fix it. I stopped by Skyline Ford to get a competing quote for repair and Jason recognized the problem as a little metal clip, which he fixed with a pair of pliers, showed me how to fix it if it happens again and sent me on my way in under ten minutes without charge! The problem hasn’t returned and we aren’t out hundreds of dollars. I wish there were more honest mechanics like Jason in business! I will be returning to Skyline for service in the future, should the need arise, confident that I will be handled with integrity. More
by JandH
Employees Worked With
Jason F.
October 25, 2018
"The True Meaning of Customer Service!" Once again I need the assistance for my Used Truck purchase. And once again, I experience something that I thought was lost in this Industry, "Quality Once again I need the assistance for my Used Truck purchase. And once again, I experience something that I thought was lost in this Industry, "Quality, Sincere, Thoughtful Customer Service. I Thank Jason Flanagan for his sincere desire to help a customer coming in for service. He quickly resolved my issues and I was on my way. Service after the sale, Terrific!, You guy's set the bar that others SHOULD follow! Thank you for the warm courteous service. Sincerely, Customer for Life, David Gor More
by Chinaman
