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Skyline Ford - Service Center

Salem, OR

4.3
1,259 Reviews

1,259 Reviews of Skyline Ford - Service Center

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September 29, 2022

Look 5 appointments before the issue was repaired. They ordered the incorrect parts 3 different times. More

by Rosenau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gavin Lawson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Skyline Ford responded

Thank you for the review and feedback. We'll go to the drawing board and get things done right the first time on your next visit.

September 28, 2022

I went in for “the works oil change” and tire rotation. The advisor was great More

by Mickiemay
Recommend Dealer
Yes
Employees Worked With
Ashleigh Wilson
Oct 05, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 27, 2022

Visual inspection of needed repairs excellent and repairs completed to what we agreed upon. A ride to and from home was much appreciated, made whole experience tolerable. Everyone was polite and non-aggressi More

by Jeniferdavid539
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Skyline Ford responded

We love our courtesy shuttle! Thank you for choosing Skyline Ford!

September 24, 2022

I’m very disappointed in the Service Dept. I would like to explain further over the phone or via email about my recent experience and $2,000 expense. More

by JKECKLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Skyline Ford responded

We'd love to discuss that with you further no problem! Give us a call or shoot a quick email to jima@skylineforddirect.com

Oct 06, 2022 -

JKECKLAND responded

I spent $1,998.04 on Sept 20, 2022, at the Skyline Service Dept. (Pls see Inv #268938) Service Advisor 122035. I'd rather talk over the phone with someone about this, because I could fill up several pages of notes, dating back to early Feb, 2022. My cell ph is 503-881-1409. I have records. I would appreciate a call from someone soon. JR Eckland

September 23, 2022

Service was fantastic from scheduling, advisor, Jenny in rentals all of it was great no recommendations at this time for improvements. More

by Gavinasman100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashleigh Wilson
Oct 06, 2022 -

Skyline Ford responded

Thank you for this great review and for choosing Skyline Ford!

September 22, 2022

Staff was nice and friendly but didn’t communicate pricing very well and was surprised at the cost but job had been completed so couldn’t do anything about it at that point. More

by Vdublove05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Skyline Ford responded

We do our best to keep pricing ahead of the competition. Thank you for choosing Skyline Ford!

September 21, 2022

I was very impressed with the kind employees, realistic expectations, price and quality of work! More

by bamko0470
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 21, 2022

Ashleigh helped me with my recent service for my vehicle. She answered all of my questions and provided amazing customer service. More

by jrice990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashleigh Wilson
Oct 06, 2022 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

September 21, 2022

My experience at skyline Ford went super smooth, my service writer was right there and help me checked in I barely had enough time to go have breakfast before they had my oil change done in the truck w More

by sothereiwas63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Skyline Ford responded

We're happy we could get your oil changed and have you back on the road! Thank you for choosing Skyline Ford!

September 20, 2022

The dealership has a group of very nice and friendly professionals who are good at their job and are very nice to work with. They also have everything from service to parts as well as body shop so you d More

by Mazi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terri at body shop
Oct 06, 2022 -

Skyline Ford responded

We're a one-stop shop! Thank you for choosing Skyline Ford!

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