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1,213 Reviews of Skyline Ford - Service Center
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February 06, 2025
I am very happy with Skyline Ford. The best and most professional service ever. I used to get my service done at another place South of Salem but had numerous problems there. No issues The best and most professional service ever. I used to get my service done at another place South of Salem but had numerous problems there. No issues with skyline, been there for several years now. Mel did my most recent service. I was so happy I went and bought cinnamon rolls for everyone in the shop. Wouldn’t have done that if I didn’t appreciate the work he did… More
by danmarlin21
Verified CustomerEmployees Worked With
February 03, 2025
The body shop didn’t complete the work requested. The reason I didn’t ask to finish is because they already had the car two days longer than scheduled. There was no communication between the parts de The reason I didn’t ask to finish is because they already had the car two days longer than scheduled. There was no communication between the parts department and the body shop. I had to bring the parts over from parts department to the shop. On an unrelated transaction with the parts department I called to order a part for my f250 they said it was in stock I asked if they would put in will call for next day, no problem. I drove over from Dallas to pick it up and the gal at the desk said that part will need to be ordered and it would be in the next day. Another trip back and forth. O boy 😳 More
by 74lillam
February 03, 2025
My truck was returned with sensors broken and unplugged debris and a Matco 13 mm wrench left in the motor service manager was notified and I’m still waiting for him to call me back, customer service is poo debris and a Matco 13 mm wrench left in the motor service manager was notified and I’m still waiting for him to call me back, customer service is poor at best. Communication is poor at best! More
by Wjohns2585
Employees Worked With
January 27, 2025
Great service , They did what was needed and on time . I was very happy. . 1 st. Class Business I was very happy. . 1 st. Class Business More
by rz@salemdoorandsupply.com
Employees Worked With
January 27, 2025
I have always trusted the service department and have appreciated the honesty Mel has given and the promptness of the service team. appreciated the honesty Mel has given and the promptness of the service team. More
by RKMERRILL1981
January 27, 2025
I was very dissatisfied with my experience. The dealership lacked communication and professionalism. My car was towed in on a Friday, and I was told it would be looked at by Monday or Tuesday. The dealership lacked communication and professionalism. My car was towed in on a Friday, and I was told it would be looked at by Monday or Tuesday. It wasn’t checked until the following Friday, with no updates or clear expectations. I received no text messages or phone calls regarding my vehicle until my car went through diagnostics. My car wasn’t ready until the next following Friday. I repeatedly called and often got voicemail. When I expressed concerns about needing my only vehicle to get to work, the response was dismissive with no apology or explanation. My car ended up being there for two weeks, which was unacceptable. Ashley from the dealership called afterwards asking if I was satisfied with my experience. I voiced the same concern. She was also dismissive and said there were other cars in front of me waiting for services and diagnostics. She claimed that is a normal timeframe. More
by Juliapayan4
Employees Worked With
January 24, 2025
Dealership personnel were very polite and professional. They were prompt on identifying the issue and fixing. They were prompt on identifying the issue and fixing. More
by JohnG
