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Skyline Ford - Service Center

Salem, OR

4.3
1,239 Reviews
Today: 7:30 AM - 6:00 PM Closed Now
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1,239 Reviews of Skyline Ford - Service Center

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March 13, 2025

Did not respond quickly to phone calls. Didn’t figure out problem at first. P More

by pdodge1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben Wade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

We certainly don't want any of your questions or issues to go unanswered or unresolved. We'd love to work with you and get your vehicle patched up. Give our service Manager Jim Agur a call at (503)581-2411 or send a quick email to jima@skylineford.com when you can.

March 13, 2025

I had an oil change done there and took them a longer than it should so they gave me a discount I was very happy didn't expect that More

by hummer012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2025

I woke up to a dead battery Saturday morning. I was so happy they were able to get me in and replace the battery that afternoon. Fast reliable professional service. That’s what you can expect her More

by danmarlin21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

We're happy we could help get you patched up. Thank you for choosing Skyline Ford!

March 10, 2025

Everyone was very friendly and helpful. Communication was great and I left feeling like my vehicle was in good hands. More

by catrinashell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

March 07, 2025

Helpful in seeing if the problem our truck was having was under warranty. Service done in a timely manner More

by valjaeger90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

March 06, 2025

Very pleased with service writer and the crew that repaired my truck. Quick repair and limited downtime More

by Triker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Wangler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

March 05, 2025

Arturo, Vince and crew are amazing! They could teach a class on customer service. It’s nice to be treated so well and know they care. Keep up the great work, it is valued and appreciate More

by merz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford! We're glad we could serve you!

February 28, 2025

Service department check-in people need to act more professional, and on top of their game More

by Sven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Agur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

Thank you for the feedback Sven. We will work with them on that. Thank you for choosing Skyline Ford!

February 28, 2025

I was disappointed this last visit to get brakes. My tire pressure censors were fine when I brought it in. Next day I started getting check the sensors. I brought it back and we told it would be $450 More

by lance.mccauley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

We appreciate your feedback regarding your visit. We'd love to work with you and make sure no stone is left unturned on getting your truck back in tip top shape. Give us a call or reach out to our Service Manager Jim Agur at jima@skylineford.com at your convenience.

February 28, 2025

From the greeting to the trucks return delivery, Skyline goes above and beyond. They use your first name and make you feel like a valued customer and not just a job. More

by rosstd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2025 -

Skyline Ford responded

We work hard to go above and beyond. Thank you for choosing Skyline Ford, Ross!

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