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Skyline Ford - Service Center

Salem, OR

4.3
1,200 Reviews
Call Service Center (503) 581-2411

1,200 Reviews of Skyline Ford - Service Center

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January 16, 2025

Service was horrible and I will never be back , Was the worse service ever and the person who was doing my truck decided he thought I used a sealant and would not look at my A/C - Did Not and tried to expl More

by rickad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Agur
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 16, 2025

Extremely poor customer service, communication and follow through. Didn’t fix any of the issues More

by Sarabc6974
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Mel Wangler
1.0
This rating includes all reviews, with more weight given to recent reviews.
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January 15, 2025

I sent my truck to you guys on Saturday. You got right on it and I got it back on that next Tuesday. Nice turn. More

by bobsterwatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Philips
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 15, 2025

Service dept people are great nice friendly. Job well done on my pickup. Love my truck More

by SWHIT57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 14, 2025

Good customer service. They have replaced parts on my vehicle before and they have fixed the issues at hand. More

by earljgreen23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford! What can we do to earn all 5 stars on your next visit?

January 14, 2025

Ben, my Service Advisor was great to work with. All of my issues were addressed in a timely manner. However, one issue seems to remain. More

by cnash351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford! What issue is that? We'd love to work on it with you. Please reach out to your service advisor when you can so we can get that worked on with you.

January 13, 2025

Lack customer service Lack effort Lack follow through Leave you feeling they don’t care More

by stricklysand23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2025 -

Skyline Ford responded

We don't want anyone to feel like they weren't given a 5-star treatment with us. We're sorry your visit fell below that expectation. We'd love to hear more from you regarding your visit. Give us a call when you can or send a quick email to jima@skylineford.com.

Jan 16, 2025 -

stricklysand23 responded

My issue stems from the service advisor, Art, and the lack of commitment to providing customer service or 5-star treatment, as you call it. While businesses value their employees’ ability to deliver great service, Art doesn’t seem to care or put in much effort. He would simply pass on issues to the next person or move off from it. John, the service manager, helped us when we had an issue, but Art could have been the middleman. It’s important to appreciate your customers’ time and show some effort. Even if you don’t genuinely care, making it seem like you do can go a long way. Just because you’re the dealership doesn’t mean you have to treat people this way because you know we’re stuck with our vehicle’s manufacturer. I actually prefer to have my vehicles serviced by the people who built them, but every time I visit, it becomes increasingly more difficult to want to come back.

January 10, 2025

Always get great customer service from Gavin. He always makes sure everything is right and we are satisfied More

by L.GOULDSMITH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 10, 2025

Employees are skilled, friendly and reliable. They can be trusted for maintenance or repair work. More

by JBONE5361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford!

January 10, 2025

Did what they said and coordinated and performed service in the parking lot when I was visiting my father in a skilled nursing facility More

by George
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
John Marr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Skyline Ford responded

Thank you for choosing Skyline Ford Mobile Service!

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