Sky Ford of Provo - Service Center

I really appreciate the pick up and delivery of my vehicle and I will be back vehicle and I will be back More

Experience was very poor. Showed up on time for a 7:30am appointment for an emissions check and was told that since it’s the New Year, they’re not certified through the state Showed up on time for a 7:30am appointment for an emissions check and was told that since it’s the New Year, they’re not certified through the state to conduct emission testing and to try back in 2-3 days. Would’ve been nice to know when I made the appointment or before I drove 30 minutes to the dealer… I then asked about a warning message I received on my drive into the dealership for an electronic limited slip differentiator. None of the techs had any idea what the message meant and said they could give it a look, but it would be a couple hours. I would expect a higher level of professionalism in communication from a large dealer, and would absolutely expect more technical knowledge on a high-volume model like an Expedition. More

I waited 5 hours for an oil change when I was told it would take 1.5 hours. Waited at the dealership and told dealership I would be waiting for vehicle. would take 1.5 hours. Waited at the dealership and told dealership I would be waiting for vehicle. More

This dealer consistently takes a minimum of 2 hours to complete an oil change. I waited nearly 5 hours for an oil change and new tires. Nice people, but there is absolutely no hustle in this place. complete an oil change. I waited nearly 5 hours for an oil change and new tires. Nice people, but there is absolutely no hustle in this place. More

My service advisor Olivia always gets me in and out in a timely manner. All repairs are preapproved. They also always check and if possible perform all recall work. timely manner. All repairs are preapproved. They also always check and if possible perform all recall work. More

Reece was excellent in his communication with me. The timing of the job was better than anticipated. Work was very well done. The timing of the job was better than anticipated. Work was very well done. More

Do NOT take your car here! Had a simple oil change done, then had to take it back 2 MORE TIMES for continued leaking. Brennan, the car guy, broke the hood latch release so it was replaced, but since there w then had to take it back 2 MORE TIMES for continued leaking. Brennan, the car guy, broke the hood latch release so it was replaced, but since there was “no labor warranty “ done on this “free” fix, we were told we would have to pay $250 to actually fix it correctly once we got home and it broke again right away. Brennan does NOT know how to fix cars. These guys do not know what they are doing and just trying to squeeze every penny out of you! Their prices are ridiculous. Go somewhere else!!!! More

Fantastic dealership. I enjoyed having my car repaired at the shop. The service writer and technician we're awesome to work with and correct all my cars issues at this time the shop. The service writer and technician we're awesome to work with and correct all my cars issues at this time More