Sky Ford of Provo - Service Center

Typical dealer My 16 Fusion bumper is dislodged. They said it was body damage. Not to my knowledge. Rather than put the bumper clips on, they blamed me. Thanks LHM. My 16 Fusion bumper is dislodged. They said it was body damage. Not to my knowledge. Rather than put the bumper clips on, they blamed me. Thanks LHM. Way to treat a long time customer More

Quick and friendly Down from Idaho to see my son at college and had a few hours to run errands. Called and asked if they could squeeze me in for an oil change and to ch Down from Idaho to see my son at college and had a few hours to run errands. Called and asked if they could squeeze me in for an oil change and to check an engine light. They were very pleasant and friendly from the phone call to my final payment. I may just wait to do my oil change in Provo the next time I am down! More

Feeling riped off by service department took my truck in to have an issue that I felt should have been covered by warranty with my cooling system, since I had only bought the truck three mon took my truck in to have an issue that I felt should have been covered by warranty with my cooling system, since I had only bought the truck three months ago, and purchased the full warranty. Sales people told me every thing is covered but the paint... So I go in and they tell me it is not covered... and the cost would be $1075.00 to have a radiator hose and the 2 thermostats replaced. So I call my usual mechanic to get an estimate. estimated the same amount of time for the Job 4 hours and parts would be $200.00 so I would be looking at $700.00. I do not understand how the dealer could charge that much more... I talked to the service rep and let him know that I could get it done else where. Mind you I am still frustrated with the warranty I was told would cover this stuff.. He says let him talk to his mechanic and see what they can do.. Well come back and tell me they can do it for the same price as my mechanic. ok great so why try and rip me off for $1100 in the first place. He said they want to keep my business. So I tell them to go ahead and change the oil since that is covered. I pick up my truck and all is fine. start looking under the hood after the service. The coolant tank is not full... no leaks but not even topped off. figure the lube guys would check these things, break fluid was low, washer fluid low.. I can get this stuff topped off when I would get an oil change at jiffy lube but not at the dealer I am supposed to trust???? This is not the first issue I have had with the guys in Provo. Jeep was in for service and they didn't tighten my lugs guy pulling my jeep around and the tire falls off causing a ton of damage. I do not recommend anyone goes to this dealer for service.. Both sales people I have dealt with were fantastic... Service department NOT so much...... very frustrated by the fact I had to pay out of pocket will do a better job of reading the fine print next time.. lesson learned... More

My new F150 I Recently purchased a 2017 F150 STX from Larry Miller Ford in Provo,Utah . I Love my new truck and the service department is awesome! I Recently purchased a 2017 F150 STX from Larry Miller Ford in Provo,Utah . I Love my new truck and the service department is awesome! More

Great experience Took care of everything quickly and went great. Rotated tires, changed oil, still working on hearing back from Ford about my driver side mirror but I’ Took care of everything quickly and went great. Rotated tires, changed oil, still working on hearing back from Ford about my driver side mirror but I’m sure once they do they’ll get that fixed too. More

Service Great service and transparency !!! And for sure I come back again to keep my car in good condition. They always tell you what is the next service that Great service and transparency !!! And for sure I come back again to keep my car in good condition. They always tell you what is the next service that your car need. More

Provo Ford LHM I have purchased vehicles through LHM over the past 6 years. Each time has been a great experience. Their service department has been on time and stra I have purchased vehicles through LHM over the past 6 years. Each time has been a great experience. Their service department has been on time and straight forward with every tim. They are a great organization to work with and they have my trust. More

Service performed on my Focus The gentleman that checked me in was very kind, knowledgeable and helpful in getting my I oil changed and emissions completed. When I checked out a di The gentleman that checked me in was very kind, knowledgeable and helpful in getting my I oil changed and emissions completed. When I checked out a different gentleman did this. I use the term gentleman very loosely. He was incredibly rude and arrogant. He ripped paperwork and my debit card out of my hands and then threw them back at me when he was finished with them. Because of this I will see if my warranty will cover another dealership that I can get my work done on my vehicle. More

Courtesy, professional, knowledgeable! Employees are courteous, knowledgeable and professional in their interactions! Takes time to explain service and gives reasonable time for completion. Employees are courteous, knowledgeable and professional in their interactions! Takes time to explain service and gives reasonable time for completion. I’ve been a loyal customer for over seven years! More

In and Out this time! I usually end up waiting for a couple hours to get my oil changed at the Quick Lube. But this time I went at about 9am and got right in and out. Tha I usually end up waiting for a couple hours to get my oil changed at the Quick Lube. But this time I went at about 9am and got right in and out. Thank you! More