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188 Reviews of Sky Ford of Provo - Service Center
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September 26, 2018
Good service. Good people. Good prices. From beginning to end they fast and effective communicating. Very pleasant experience. LHM runs a clean and honest shop. Been coming here for years From beginning to end they fast and effective communicating. Very pleasant experience. LHM runs a clean and honest shop. Been coming here for years. The end. More
by Focus
Employees Worked With
Brandi Obershaw
August 27, 2018
Not so great experience Took my power stroke pickup to have the oil changed. When I got in to leave I noticed there was not a sticker in the windshield for the next oil chang Took my power stroke pickup to have the oil changed. When I got in to leave I noticed there was not a sticker in the windshield for the next oil change. I decided to check under the hood to see if it had been done The oil on my rag from the dipstick was black. I returned to the service person and told her that I don’t think the oil had been done. When she informed me that she watched them drain it herself. And that the new oil would be black from running the engine. It had only been started and pulled out of the bay. She proceeded to try to sell me an engine flush for $90. Without any recourse I left. More
by chrisp
Employees Worked With
Don’t know names
August 06, 2018
Summer Roadtrip Service Differential checked, row package-trans cooler tested, trans fluid changed, tire wear and rotation, brake life and fluid changed, coolant fluid change Differential checked, row package-trans cooler tested, trans fluid changed, tire wear and rotation, brake life and fluid changed, coolant fluid changed, oil changed, fuel-air filters cleaned or changed. All work was performed as specified in a timely manner in only a few hours. More
by Marco Polo
Employees Worked With
Jermey
August 06, 2018
Lack of communication Horrible communication. Won't return calls, pass the hard questions on to the next guy who doesn't respond. Over a month to tell me they wouldn't he Horrible communication. Won't return calls, pass the hard questions on to the next guy who doesn't respond. Over a month to tell me they wouldn't help with my warranty, and then, wouldn't tell me why they wouldn't help, or even give me options to get my truck fixed. Super friendly, just not helpful in any way. I had to go physically visit them to get any kind of update, and to this day I don't fell like they ever understood the problem. More
by Gibsonval
Employees Worked With
Derek, Tim
July 28, 2018
Awesome Great customer service always good quality. Alway go to for service great people and great work fast response great great great service thank you for Great customer service always good quality. Alway go to for service great people and great work fast response great great great service thank you for caring More
by Zalvey75
Employees Worked With
Brandi Obershaw
July 14, 2018
Lack of communication The employees of Ford in Provo lack the ability to listen and execute what I needed done. I had to go to the dealership twice in two days just so I ca The employees of Ford in Provo lack the ability to listen and execute what I needed done. I had to go to the dealership twice in two days just so I can have what I needed done. This is one of the worst services I have ever done and the second bad experience I have had there. More
by Ctimpson
Employees Worked With
Derek, Brandi
June 18, 2018
drive in oil change The maintenance rep that handled my servise was precise and professional. Length of service from beginning to end was about an hour. Everything was The maintenance rep that handled my servise was precise and professional. Length of service from beginning to end was about an hour. Everything was explained to me by him. Only suggestion I have is that paper floor mats and seran seat and steering wheel covers should be used, especially with leather or always. More
by GeorgeC
Employees Worked With
Jeramy Goldsmith
June 15, 2018
Appointments Don't Do Any Good The last two times I scheduled service appointments in advance only to get there and find I still had to wait quite a while before they could even get The last two times I scheduled service appointments in advance only to get there and find I still had to wait quite a while before they could even get my vehicle in for service. I told the service attendant I had scheduled in advance, but he said it didn't make any difference, the service was first-come, first-served. This is extremely frustrating when I had taken the time to block out time in my day in advance. Prices on filters and other misc parts are (as with most dealers) much more expensive than if you were to buy them elsewhere. A $45 cabin air filter at the dealer is only $12 on line. More
by Ford Fairlane
Employees Worked With
Unknown
June 12, 2018
Incompetence The Ford dealership was a complete waste of time. The service was terrible. I went in to get a few things checked out and fixed, they said it was fixe The Ford dealership was a complete waste of time. The service was terrible. I went in to get a few things checked out and fixed, they said it was fixed but as soon as I picked my car up a day and a half later it wasn't even fixed. They are lazy and icompetent and I will never go to this dealership again. More
by FordEdge
Employees Worked With
Derek
June 10, 2018
I drive 90 miles to get my car serviced there. Appointment times are meant, recommendations are straight forward. The customer service people are just friendly and easy to deal with which is what Appointment times are meant, recommendations are straight forward. The customer service people are just friendly and easy to deal with which is what the customer wants in addition to having skilled technicians doing the actual work. Customer Service isn't complicated, it just needs focus and they nail it. More
by Delta customer
Employees Worked With
Jeremy
