Sky Ford of Provo - Service Center

The follow up was not the best. I had to call multiple times about my vehicle. When I got my vehicle back the head lights were not working. I called about it and then said they would call back. They never times about my vehicle. When I got my vehicle back the head lights were not working. I called about it and then said they would call back. They never did and my cousin ended up having to come over and fix the headlights. I will not come here again. More

Very courteous, responsive and professional. Very fair and honest. The work is completed on time. I have 2 Ford cars and I have them serviced at this dealership. and honest. The work is completed on time. I have 2 Ford cars and I have them serviced at this dealership. More

This Ford/Lincoln dealership is very efficient and is fairly priced for new purchases, regular servicing and repairs. I’ve owned Ford/Lincoln vehicles my whole life and I have used Ford/Lincoln dealersh fairly priced for new purchases, regular servicing and repairs. I’ve owned Ford/Lincoln vehicles my whole life and I have used Ford/Lincoln dealerships in California, Florida and Washington states. This Larry H. Miller Ford/Lincoln dealership in Provo, Utah ranks among the best I’ve ever worked with. More

This is the second time we have used LHM Ford Provo. Grant, our customer service Rep...knocked it out of the park both times. Not only did he meet our expectations but he surpassed them. He went abov Grant, our customer service Rep...knocked it out of the park both times. Not only did he meet our expectations but he surpassed them. He went above and beyond. LHM Ford Provo is our new dealership for service and sales. More

It was easy, I dropped my husbands F-250 off at night and they texted me when it was ready the next day. Thx, Melanie they texted me when it was ready the next day. Thx, Melanie More

I was very happy with the service I receive. My service representative, Jon Ormond" was a true professional. Beyond the service I requested he help me with a warranty issue regarding pealing paint on the representative, Jon Ormond" was a true professional. Beyond the service I requested he help me with a warranty issue regarding pealing paint on the hood. I have working this with Ford and the dealership for the past two years. Finally, action is being taken to resolved this issue. Thanks to all. More

Professional! Got right to business. Also very helpful with informed responses regarding what to look for in new tiresl Trasnsmission fluid needed to be changed It was taken care of expeditiously. Good with informed responses regarding what to look for in new tiresl Trasnsmission fluid needed to be changed It was taken care of expeditiously. Good job, guys! More

The worst Ford dealership I have ever been to. Service people are essentially incompetent and are clueless as to what service means. Made an online reservation, when I get to the service department Olivi people are essentially incompetent and are clueless as to what service means. Made an online reservation, when I get to the service department Olivia didn’t seem to know about it and informed me that it was going to take an hour and a half because they only had one technician. Why is this my problem. Why accept appointments if you are short staffed. The return ride via Uber, was the rude from xxxx. I finally got out and walked. Spoke to the service manager about this who could only repeat it was not his fault it was Uber’s fault. This is how a child responds. The service manager needs to give some thought to how an adult would respond. The dealership provides this as a service to customers. The dealership is therefore responsible. More

They started shortly after I dropped off. Finished in under an hour. Very good service advisor. Just did not receive a full explanation of services at time of pickup. under an hour. Very good service advisor. Just did not receive a full explanation of services at time of pickup. More

We came in for a recall on our car that was only meant to be a date check on part of the car at 10 a.m., and did not hear from the dealer until I called them at 5:30. They close the service department at 6, be a date check on part of the car at 10 a.m., and did not hear from the dealer until I called them at 5:30. They close the service department at 6, so that meant we almost had to get our car the next day, because they FORGOT they had it. I finally got a hold of the service department for an answer at quarter to 6, to which they lied and said the recall took an entire day to perform. It does not, it is an inspection of a date within the car, something Ford says in the recall notice can be performed at home. The worst part, was when I picked up my car, they handed me paperwork saying I had refused service on a separate part of vehicle. They LIED, on their own file, because I had not been spoken to once that day. There was no way I could refuse service. This also means the Recall had already been performed, and they simply forgot to tell us. Summary: - 7 hour wait for a simple inspection - Lied to us about nature of Recall - Lied on their own files to say we refused service. More