Skalnek Ford Inc
Lake Orion, MI
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Ryan Marshall Go to ryan marshall, hes the best. Hes just the best. He got what i needed very quickly and answered all my questions on the spot Go to ryan marshall, hes the best. Hes just the best. He got what i needed very quickly and answered all my questions on the spot More
Prompt and Courteous Service I was in urgent and unexpected need of a new vehicle. Ryan Marshall was recommended to me and I headed over to Skalnek. We were greeted immediately I was in urgent and unexpected need of a new vehicle. Ryan Marshall was recommended to me and I headed over to Skalnek. We were greeted immediately upon entering the door and offered water (it was hot!). I asked for Ryan and we were led to his desk and as soon as he arrived he set about helping us. He was able to get me into a new vehicle for the payment I needed and gave us a reasonable trade-in for a car that shouldn't even be on the road anymore. Not only did he give us this excellent service, but whenever we were waiting on something he took the opportunity to help someone else. I also met Robin and she was great, too! I will definitely return to this dealership and Ryan is now my car guy! More
Pre-delivery There are two things that you need to analyze, one the new vehicle prepping and final signiture process. The vehicle had dirty door jams, there was gl There are two things that you need to analyze, one the new vehicle prepping and final signiture process. The vehicle had dirty door jams, there was glue or some hardened material on the left rear door glass and the lift gate glass had smudges in three places, the windshield on the drivers side did not get totally cleaned. I did not notice these things while at your offices due to it raining very hard whe I took delivery. I did not like the way the additional road hazard, and the various other things that were being offered prior to my taking delivery, it reminded me of a ABC warehouse sales tactics, left a sour taste in my mouth to say the least, it might have worked on someone that was not familiar with the vehicle warranty as well as their own insurance policy Greg Miller More
great small town feel I have had great experiences here. Everybody in the sales department is very nice. Ask for Matt, he went above and beyond for me. For service, they gi I have had great experiences here. Everybody in the sales department is very nice. Ask for Matt, he went above and beyond for me. For service, they give a small discount from the other dealerships, so you can feel like you're getting a good deal for oil changes and routine maintenance. Very nice and honest. All i have been in for are oil changes and tire rotations, but they were prompt, easy to talk to, and reasonable on price More
Tremendous service provided by Matt McCormick. He is very personable and knowledgeable helpful polite courteous. Dealing with him was an absolute pleasure always ready to lend assistance. He is very personable and knowledgeable helpful polite courteous. Dealing with him was an absolute pleasure always ready to lend assistance. More
Very good! Fast , excellent sales service, attentive to detail, very helpful in every step of the process of leasing a vehicle. I will definitely recommend the t Fast , excellent sales service, attentive to detail, very helpful in every step of the process of leasing a vehicle. I will definitely recommend the team at Skalnek Ford. More
Explorer service Courtesy and quick service. Needed it by Friday and they had it ready by Thursday. I would recommend this Dealership for sales or service. Thank you Courtesy and quick service. Needed it by Friday and they had it ready by Thursday. I would recommend this Dealership for sales or service. Thank you! More
Excellent experience as usual This is our third car purchased at this dealership and second with Ryan Marshall. He is very professional, fair and makes the customer feel like they This is our third car purchased at this dealership and second with Ryan Marshall. He is very professional, fair and makes the customer feel like they are top priority. Communication is terrific and a great overall experience. We would recommend to our friends. Thanks More
Excellent Experience Excellent experience with friendly courteous people. Definitely focused on customer satisfaction as they were able to find and deliver exactly what I Excellent experience with friendly courteous people. Definitely focused on customer satisfaction as they were able to find and deliver exactly what I wanted quickly. Excellent job! -Dan McQuaid More
Friendly, courteous and timely with appointment We purchased a new 2014 Edge (wife's car) and had some early-on problems with the gas gauge and electric window. We were not happy with the service a We purchased a new 2014 Edge (wife's car) and had some early-on problems with the gas gauge and electric window. We were not happy with the service at our orioginal dealership (not Skalnek). Took vehicle to your dealership and Allen at service was more than helpful and very professional. My wife was extremely impressed,. Decided to purchase a 2017 F-150 from Skalnek (Mat McCormick) this past February because of prior experience., Michael and Melanie Arrowood More