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Sir Walter Chevrolet Company - Service Center
Raleigh, NC
50 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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50 Reviews of Sir Walter Chevrolet Company - Service Center
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October 17, 2022
When I came to the dealership I did not have to wait, it didn't take long at all for the service to be complete. didn't take long at all for the service to be complete. More
by ibvlb22@gmail.com
Employees Worked With
Sylvester the manager and the parts guy in the rim section, Matt Birckhead
September 01, 2022
The service was fine with changing my oil in my truck but the customer service continually asked me the same question at least two times that was a little annoying the customer service continually asked me the same question at least two times that was a little annoying More
by Terryfjeldheim
Employees Worked With
Mike
April 02, 2022
I have been a customer of Sir Walter Chevrolet for about 5 years. I purchased my Chevy from them and they are the only shop that I have service my car. The short story is they honest, knowledgeable, and ver 5 years. I purchased my Chevy from them and they are the only shop that I have service my car. The short story is they honest, knowledgeable, and very considerate of my needs. They are great! More
by Happy Buyer
Employees Worked With
Matt Birckhead
March 24, 2022
On 2 trips from Alabama to Raleigh, my 2002 Chevy Duramax Diesel 2500 4-wheel drive crewcab slowed down on I-20 in Georgia. It slowed down by itself 3 times on the first trip and I thought it was the cruise Diesel 2500 4-wheel drive crewcab slowed down on I-20 in Georgia. It slowed down by itself 3 times on the first trip and I thought it was the cruise control. I put it into 3rd gear, then back into drive and it accelerated. It was fine for 4 months. In February, it occurred again after slowing down to a crawl for 30 minutes on the highway for an accident and I discovered that I could put my foot on the gas pedal halfway for it to speed up. I had stopped, turned off the ignition, and drove up and down a side road. It took a few days at Sir Walter since I took it in on Friday and it was repaired by Tuesday so I could leave on Wednesday. There was water in the fuel and the fuel filter was clogged. Everything was cleaned and replaced and it runs so much better. Tyler Hight and Norman, the technician, spent time with me explaining everything and told me to add diesel additive when I refueled the first 3 times and then when I get an oil change. I should also get a filter replacement every 10-25,000 miles. I may have also talked to Derek Landis. More
by tremaine
Employees Worked With
Tyler Hight and Norman, the technician, Derek Landis?
December 13, 2021
In March 2021 I bought a new Silverado Custom Trailboss (5.3L) THE BIG ISSUE: I am hearing a ticking noise from the engine. If you google this you will find many people experiencing this due to a bad b (5.3L) THE BIG ISSUE: I am hearing a ticking noise from the engine. If you google this you will find many people experiencing this due to a bad batch of parts that were put into trucks right around the time mine was manufactured. It will lead to severe engine issues. GM is aware of this but the repairs are taking longer than usual due to supply issues. They have also suspended the loaner vehicle program due to supply issues. (I understand supply issues are global right now and I am sympathetic to that) I was trying to figure out a solution to have my truck diagnosed in a way that would be most convenient for me. They were trying to buy my truck and sell me a new one instead of trying to figure out how to help me with my problem. They were extremely pushy with this. “If you don’t like your truck and it is giving you problems why don’t you sell it back to us and let us put you in something new” They wanted my V8 and wanted to sell me a 4 cylinder. I spent 2 hours there while the sales person kept saying they would go see if they could do anything to help with my service issue. Each time they came back with a different sales pitch to get me in a new truck. I have a brand new expensive truck and I have to worry about it breaking down and stranding me somewhere. I haven’t had that worry since I was a broke college student. Service Experiences: 1st oil change and tire rotation took 1.5 hours with an appointment. On the 2nd oil change and tire rotation I asked how long it would take and they quoted 1.5 hours again. They said there was a line of cars that came in ahead of me. I mentioned that was the point of making an appointment and that the wait time was excessive. They finished in under 30 minutes. I would not recommend working with this dealership or buying GM. More
by pjmcarth
Employees Worked With
Thiago
November 22, 2021
Justin Reed is awesome salesman no issues with him. Customer Service is terrible. I waited over 2 hours to get my car detailed and set up on on-star. No updates Customer Service is terrible. I waited over 2 hours to get my car detailed and set up on on-star. No updates More
by Faison45
Employees Worked With
Justin Reed
July 31, 2021
I made an appointment to I made an appointment to service my car for the first time since I purchased it new. I noticed I made an appointment to service my car for the first time since I purchased it new. I noticed when I checked in, that the service guys were somewhat heavy footed on the accelerator when taking the cars in the back. There were squeals from the tires when they took off. After more then 30 minutes waiting in the waiting area, listening to another customer on the phone , with his voice carrying through out the waiting room, I went to check on the progress of my car. I was told that this check up would take longer then the usual 90 minutes because of staffing issues. I asked the service guy why I wasn't told this to begin with and why would anyone make an appointment. I was told I would not have been seen without one. I told them I wanted my car. He came back and told me My car would be the second next car to go in. At least another 45 minutes. Why do they make you put a time on your appointment and accept it, if they don't adhere to it. I left without the service. I took it somewhere else got it done in the time waiting at this dealership. To top it off I received emails and texts from these guys like they were my best friends and everything went fabulous. I was talked into trying these guys from my sale guy ( who was great) because I had read their reviews before. They told me the dealership was trying to fix the issues and it would be better when I tried them. Guess what? NOT FIXED. Maybe it the management team that needs to be looked at. In my opinion don't use these guys, go to another dealership or somewhere else. More
by rkratzer
Employees Worked With
I don't know
July 15, 2021
I purchased my car from Sir Walter Chevrolet. The purchase process was okay. Shortly after, I needed a new battery which was within the warranty period. I had to remind them it was covered. The sec purchase process was okay. Shortly after, I needed a new battery which was within the warranty period. I had to remind them it was covered. The second battery died after the warranty expired. Sir Walter said the driver side door didn't close properly and the battery was being drained. This sounded ridiculous, so I went to John Hiester Chevrolet. They discovered a broken battery cable. In addition, they found that fluids that were supposedly topped off at a recent general servicing weren't at the proper level. I strongly recommend that no one use Sir Walter Chevrolet for service. More
by Nedra
Employees Worked With
service department
July 15, 2021
Tried calling this dealership when my car broke down on 540/40 and they werent helpful. Just transferred around. It was like pulling teeth to get a service advisor on the phone apparently. Went to another 540/40 and they werent helpful. Just transferred around. It was like pulling teeth to get a service advisor on the phone apparently. Went to another dealership. More
by MAGANJ
Employees Worked With
NOBODY
