
Sir Walter Chevrolet Company
Raleigh, NC
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Sales staff was informative, professional and straightforward. I got what I wanted in a low pressure setting. Everything was organized and streamlined, a painless car buying experience. I woul straightforward. I got what I wanted in a low pressure setting. Everything was organized and streamlined, a painless car buying experience. I would definitely recommend. More
Poor service and customer service skills: GM/Matt Birkhead and Michael/Fixed Operations are poor leaders/Chevy Representatives. Service issue neglected by Michael initially.... and Birkhead didn't as Birkhead and Michael/Fixed Operations are poor leaders/Chevy Representatives. Service issue neglected by Michael initially.... and Birkhead didn't assist in resolving. Go to another location for peace of mind. More
Tim in the parts department is the worst ever I don't believe Sirwalter hire people like him. I call the parts department before I drove one hour to get a key made, they told me to bring the title showi believe Sirwalter hire people like him. I call the parts department before I drove one hour to get a key made, they told me to bring the title showing ownership and driver's license when I got there Tim told also me with a bad attitude I need a letter from the company authorizing you to get the key, that doesn't make a sense if my name on the title and I own the company, why Tim let me drive one hour then he changes his mind. More
I bought a car 3 weeks ago and I still don’t have it. It wasn’t even marked as ‘sold’ to send until 3 days ago. No immediacy in getting me my car but they sure got me the loan fast! I am so unhappy and f It wasn’t even marked as ‘sold’ to send until 3 days ago. No immediacy in getting me my car but they sure got me the loan fast! I am so unhappy and feel like I have been bamboozled. And NO ONE CARES. They made their sale, they’ve got their money but o don’t have a car and who knows when I’ll get it More
I have been a customer of Sir Walter Chevrolet for about 5 years. I purchased my Chevy from them and they are the only shop that I have service my car. The short story is they honest, knowledgeable, and ver 5 years. I purchased my Chevy from them and they are the only shop that I have service my car. The short story is they honest, knowledgeable, and very considerate of my needs. They are great! More
On 2 trips from Alabama to Raleigh, my 2002 Chevy Duramax Diesel 2500 4-wheel drive crewcab slowed down on I-20 in Georgia. It slowed down by itself 3 times on the first trip and I thought it was the cruise Diesel 2500 4-wheel drive crewcab slowed down on I-20 in Georgia. It slowed down by itself 3 times on the first trip and I thought it was the cruise control. I put it into 3rd gear, then back into drive and it accelerated. It was fine for 4 months. In February, it occurred again after slowing down to a crawl for 30 minutes on the highway for an accident and I discovered that I could put my foot on the gas pedal halfway for it to speed up. I had stopped, turned off the ignition, and drove up and down a side road. It took a few days at Sir Walter since I took it in on Friday and it was repaired by Tuesday so I could leave on Wednesday. There was water in the fuel and the fuel filter was clogged. Everything was cleaned and replaced and it runs so much better. Tyler Hight and Norman, the technician, spent time with me explaining everything and told me to add diesel additive when I refueled the first 3 times and then when I get an oil change. I should also get a filter replacement every 10-25,000 miles. I may have also talked to Derek Landis. More
Did the whole transaction over the phone during pandemic time. They helped arrange financing at a great rate and a 4 year extended warranty. The price was excellent and customer service outstanding. My son time. They helped arrange financing at a great rate and a 4 year extended warranty. The price was excellent and customer service outstanding. My son did the test drive and loved the vehicle. They delivered it to my house 200 miles away. Has increased $10k in value since I bought it. Very happy customer More
My husband and I purchased our first brand new car yesterday, The representative that helped us was amazing. His name is Ilya. He knew everything about the car, and he offered different discounts that yesterday, The representative that helped us was amazing. His name is Ilya. He knew everything about the car, and he offered different discounts that we used for our purchase. Another person who helped us was Eric Cuda, he worked with the bank to get us the payment we felt more comfortable with and made the paperwork process much easier. Thanks to this amazing team, my husband has the Truck of his dreams. We got a brand new 2022 custom Silverado More
I bought a new truck from Sir Walter Chevrolet in November of 2021. I was told it should be delivered in 2-3 weeks. Unfortunately GM was slow to get it delivered and when January of 2022 rolled aro November of 2021. I was told it should be delivered in 2-3 weeks. Unfortunately GM was slow to get it delivered and when January of 2022 rolled around with the truck no closer to making it to the dealership I was beyond frustrated. So after 2 months of waiting and no updates from GM the dealership worked a deal, letting me trade the undelivered truck on an even nicer truck. Yes, it did cost me a little more but they made every effort to keep the price down to make up for GM’s problem of not being able to deliver a vehicle. The sales person I worked with was McKayla. I buy/trade vehicles more than most so I have dealt with my fair share of sales persons. If you are considering purchasing from Sir Walter do yourself a favor and call Mckayla and set up a time to come in so that you can work with her; if a deal can be done she will make it happen. Two managers, Jeremy and Brian, were working behind the scenes to make sure I was satisfied and to ensure I got the best price possible. It was a frustrating experience to say the least but it was not the dealerships fault so I don’t blame them. In the end it all worked out and Sir Walter Chevrolet will get the opportunity to earn my business again in the future. Great job Sir Walter Chevrolet, I’ll see you on the next one 👍. More