Sir Walter Chevrolet Company
Raleigh, NC
Filter Reviews by Keyword
By Type
Showing 130 reviews
Kyle did an excellent job on getting me in and out in a timely manner. I was greeted promptly my information was already in the system by using the My Chevrolet mobile app so it make the whole process stre timely manner. I was greeted promptly my information was already in the system by using the My Chevrolet mobile app so it make the whole process streamlined. I would recommend Sir Walter Service/Sales team to anyone! More
When I came to the dealership I did not have to wait, it didn't take long at all for the service to be complete. didn't take long at all for the service to be complete. More
The service was fine with changing my oil in my truck but the customer service continually asked me the same question at least two times that was a little annoying the customer service continually asked me the same question at least two times that was a little annoying More
Customer Service was awesome the time after approval was very long waiting for them to bring the car around and all the paperwork to sign that should have been digital or something to that affect..this was very long waiting for them to bring the car around and all the paperwork to sign that should have been digital or something to that affect..this was extremely to much. More
Sales staff was informative, professional and straightforward. I got what I wanted in a low pressure setting. Everything was organized and streamlined, a painless car buying experience. I woul straightforward. I got what I wanted in a low pressure setting. Everything was organized and streamlined, a painless car buying experience. I would definitely recommend. More
Poor service and customer service skills: GM/Matt Birkhead and Michael/Fixed Operations are poor leaders/Chevy Representatives. Service issue neglected by Michael initially.... and Birkhead didn't as Birkhead and Michael/Fixed Operations are poor leaders/Chevy Representatives. Service issue neglected by Michael initially.... and Birkhead didn't assist in resolving. Go to another location for peace of mind. More
Tim in the parts department is the worst ever I don't believe Sirwalter hire people like him. I call the parts department before I drove one hour to get a key made, they told me to bring the title showi believe Sirwalter hire people like him. I call the parts department before I drove one hour to get a key made, they told me to bring the title showing ownership and driver's license when I got there Tim told also me with a bad attitude I need a letter from the company authorizing you to get the key, that doesn't make a sense if my name on the title and I own the company, why Tim let me drive one hour then he changes his mind. More
I bought a car 3 weeks ago and I still don’t have it. It wasn’t even marked as ‘sold’ to send until 3 days ago. No immediacy in getting me my car but they sure got me the loan fast! I am so unhappy and f It wasn’t even marked as ‘sold’ to send until 3 days ago. No immediacy in getting me my car but they sure got me the loan fast! I am so unhappy and feel like I have been bamboozled. And NO ONE CARES. They made their sale, they’ve got their money but o don’t have a car and who knows when I’ll get it More
I have been a customer of Sir Walter Chevrolet for about 5 years. I purchased my Chevy from them and they are the only shop that I have service my car. The short story is they honest, knowledgeable, and ver 5 years. I purchased my Chevy from them and they are the only shop that I have service my car. The short story is they honest, knowledgeable, and very considerate of my needs. They are great! More
On 2 trips from Alabama to Raleigh, my 2002 Chevy Duramax Diesel 2500 4-wheel drive crewcab slowed down on I-20 in Georgia. It slowed down by itself 3 times on the first trip and I thought it was the cruise Diesel 2500 4-wheel drive crewcab slowed down on I-20 in Georgia. It slowed down by itself 3 times on the first trip and I thought it was the cruise control. I put it into 3rd gear, then back into drive and it accelerated. It was fine for 4 months. In February, it occurred again after slowing down to a crawl for 30 minutes on the highway for an accident and I discovered that I could put my foot on the gas pedal halfway for it to speed up. I had stopped, turned off the ignition, and drove up and down a side road. It took a few days at Sir Walter since I took it in on Friday and it was repaired by Tuesday so I could leave on Wednesday. There was water in the fuel and the fuel filter was clogged. Everything was cleaned and replaced and it runs so much better. Tyler Hight and Norman, the technician, spent time with me explaining everything and told me to add diesel additive when I refueled the first 3 times and then when I get an oil change. I should also get a filter replacement every 10-25,000 miles. I may have also talked to Derek Landis. More