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Sir Walter Chevrolet Company
Raleigh, NC
130 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 130 reviews
April 22, 2024
Bought our new 2024 Surburban, check engine light came on the next day, was in the shop for a new fuel rail replacement. That was fixed and then vehicle began having a very rough idle. Brought it back in, wh the next day, was in the shop for a new fuel rail replacement. That was fixed and then vehicle began having a very rough idle. Brought it back in, where they tried over the course of several days to gaslight us and say nothing was wrong with the vehicle. Technician openly lied and said he sat in a identical vehicle and “it felt the same” but when we asked to sit it in, he back peddled and said the “vehicle was cold and wouldn’t feel the same.” Hence, he lied about sitting in the other vehicle and it feeling the same, otherwise it wouldn’t be cold. We’ve had to advocate and push for further diagnostics, the service department and dealership drags their feet to do the bare minimum. Vehicle has been in the shop for 13 days out of the less than two months of ownership with it likely to stay there another 5. The individual working on the car is a brand new mechanic with no experience working with the Duramax engine and basically they have to consult GM corporate for everything. The honest and best practice for Sir Walter Chevy to do would be to buy the vehicle back at purchase price. But they are doing everything in their power to be evasive and sleazy. More
by robynlee
Employees Worked With
Elijah, Michael Pennick
February 01, 2024
Terrible experience! Manager lied about what he could do, then less than 24 hours he can do it and has the salesperson call me…but only can get the deal for that day only Manager lied about what he could do, then less than 24 hours he can do it and has the salesperson call me…but only can get the deal for that day only. Expects you to drop anything you are doing and run back to the dealership on a deal that could have been done the previous day. More
by almtygod
Employees Worked With
Xxxcc
January 30, 2024
Sir Walter was a pleasure to work with. The process of buying was swift and went though without any surprises. My experience with my salesman Patrick was more akin to visiting a friend than The process of buying was swift and went though without any surprises. My experience with my salesman Patrick was more akin to visiting a friend than doing business. I highly recommend Sir Walter Chevrolet! More
by rogercharger
Employees Worked With
Patrick Gilligan
January 20, 2024
Great Dealership No Pressure Buying Found the Car I was looking for Go by an see my Man Jorge Casarrubias He will make the Deal Happen Thanks Again For A Great Car Buying Experience was looking for Go by an see my Man Jorge Casarrubias He will make the Deal Happen Thanks Again For A Great Car Buying Experience More
by Uttaboy
Employees Worked With
Jorge Casarrubias
January 05, 2024
Bought a vehicle from this dealership used in 2018 and have been having a plethora of issues with it since then. Went to trade it in and realized the vehicle was stolen when the dealership bought it. Neve have been having a plethora of issues with it since then. Went to trade it in and realized the vehicle was stolen when the dealership bought it. Never once did they disclose it and even showed us a carfax for the vehicle which omitted the event. The printout on my vehicle ended right before the window of time where the vehicle was stolen when it was presented. Unethical at best. Those salesmen were the epitome of xxxxxxx salesmen. More
by RC41
Employees Worked With
Matt Birckhead
