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Sioux Falls Ford Lincoln
Sioux Falls, SD
139 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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139 Reviews of Sioux Falls Ford Lincoln
September 09, 2014
Great buying experience Would definitely recommend Sioux Falls Ford Lincoln to anyone looking to buy a new or used car. Very thorough and extensive reports on used cars so y Would definitely recommend Sioux Falls Ford Lincoln to anyone looking to buy a new or used car. Very thorough and extensive reports on used cars so you can purchase with confidence! More
by wilckec
Employees Worked With
Kevin Pike
July 07, 2014
Worst car buying experience ever. I have a heck of story from my experience with Sioux Falls Ford. Some of the most unprofessional acts of customer service I have ever seen or been a p I have a heck of story from my experience with Sioux Falls Ford. Some of the most unprofessional acts of customer service I have ever seen or been a part of. I had been looking to upgrade to a newer car for a couple weeks when I seen a 2010 Ford Fusion Sport loaded with blue accented leather, navigation, and light hail damage at Sioux Falls Ford (I couldn't find another like it on cars.com less than 500 miles away), a very nice car. I inquired about the Fusion requesting more information about the car and financing. I was contacted by the dealer and exchanged some emails with a sales consultant. The financing amounts he had quoted me didn't make sense and were a lot higher than expected though, so I used a few financial calculators and my engineering background to look into this further. After the use of my time and effort it was determined that his quote was $100/month higher than it should have been ($7200 mistake that I had to solve). After this I talked to my bank and got a better interest rate, so I was planned to finance through my bank and had everything setup to go look at and test drive the car. I went to Sioux Falls Ford on Monday night after work and test drove the Fusion. I loved the car and was pretty pumped about buying it. Before I left that night I put $500 down on the Fusion, so they could hold it for me. Tuesday morning I get a congratulations email from the sales consultant asking me when I will be coming to pick up the Fusion and I tell him the next day, so he can get the car ready. This when it gets good! Later that same afternoon the sales consultant emails me saying that my Fusion had been sold to another person, after I had put $500 down on it! I was shocked, how could this happen? I was even more shocked when I found out how it did happen. I still haven't received the full story today, but apparently after I put the $500 down the car was taken to the back of the dealership parked with tags and keys removed (no stock number or keys in the car). So, when the car was sold, the other sales consultant supposedly used the second set of keys to get into the car (red flag!), sold the car without a stock number or tag in the window (red flag!), and did all of this and a test drive without asking anyone if the car was sold (red flag!). Shouldn't my signed receipt give me rights to the car? I'm not a lawyer so I'm not sure, but who cares right? My sales consultant doesn't fight for my side at all, instead he just suggests a different car that is $1000 more or the refunding of my money. After being disgusted enough with this event and treatment I tell him to just refund my money and I will be on my way. I wrote this review today because I'm upset about the way I have been treated by the Sioux Falls Ford sales consultant and to offer some advice to future customers. You can't trust anyone in today's world (shaking hands on deal means nothing), if you put money down on a car at Sioux Falls Ford and want to be sure it's your car, take the first and second set of keys home with you and tell them you will clean the car yourself! Thanks. More
by Andrew Waterman
Employees Worked With
Phillip
April 02, 2014
Gene has always treated us with patience and has provided us excellent sales service. He suggests options and works for us. We have always had a positive experience with Gene! us excellent sales service. He suggests options and works for us. We have always had a positive experience with Gene! More
by Dakotajo
Employees Worked With
Gene Pike
March 15, 2014
Dustyn is OUTSTANDING!!!! He is great to deal with, my car was finished early every time. He is great to talk to and has a "CAN DO" attitude. The cost of repairs is very reasonable and come in below wha car was finished early every time. He is great to talk to and has a "CAN DO" attitude. The cost of repairs is very reasonable and come in below what I was expecting to pay. I VERY HIGHLY recommend Sioux Falls Ford Lincoln and Dustyn. More
by mnsota73
February 16, 2014
Super service from the showroom to the service department. We have purchased a few vehicles from Sioux Falls Ford and have been thoroughly satisfied. They helped us find the right truck for my nee department. We have purchased a few vehicles from Sioux Falls Ford and have been thoroughly satisfied. They helped us find the right truck for my needs and the service department always calls and updates me on the progress of my vehicle and explains all charges and work done. More
by gtufty
Employees Worked With
Gene Pike , Lyle Marnach
February 14, 2014
"We love our new Chrysler 200" We were most "We love our new Chrysler 200" We were most pleased with Jim Loria, our sales consultant. He was professional but personal and answered all of our qu "We love our new Chrysler 200" We were most pleased with Jim Loria, our sales consultant. He was professional but personal and answered all of our questions completely. He remembered our car preferences and went the extra mile to read consumer reviews about the car. He wanted to make sure that we were comfortable with our purchase. Initially we were looking a buying a Taurus, Saturn or Fusion. But the Chrysler was a great value for the price we had to pay. He had even washed our windows before we left with our new car. We haven't had a car loan in 5 years so it was hard for us to to buy a new car with a monthly payment. But Jim Loria made it a lot easier and reassured us of our decision. This was our first purchase at Sioux Falls Ford and we had a very positive experience from working with Jim Loria to finishing with Anne (Finance Department). We appreciated Jim Loria so much and just wanted to give you our feedback. Sincerely, Troy and Tracy Gordon Montrose, SD 57048 More
by troyagordon
February 13, 2014
My wife brought our F150 Platinum in for a routine oil change. After the vehicle was parked in our garage for a few days, we noticed an oil pool under the vehicle. Since I travel extensively for work, change. After the vehicle was parked in our garage for a few days, we noticed an oil pool under the vehicle. Since I travel extensively for work, I called Dana. Dana responded promptly, and placed my wife in direct contact with Shane. Service was scheduled the same day and the discrepancy was resolved. (A defective batch of oil filters and gasket) Shawn followed up with me the next day via phone and email to confirm everything was resolved to my satisfaction. More
by bpeplinski
Employees Worked With
Shane Vanderloo
February 13, 2014
Estimated time to install remote start was very close. Loved watching how the service personnel interacted with other guests, as I'm sure the news is not always good. Very professional. Loved watching how the service personnel interacted with other guests, as I'm sure the news is not always good. Very professional. More
by usfsjle51
Employees Worked With
Ron Nelson
February 12, 2014
As always, the service team met and exceeded out expectations! They even brought our 2013 Fusion SYNC up to the latest software version - NICE! Just ask around! Your dealership has a great sales expectations! They even brought our 2013 Fusion SYNC up to the latest software version - NICE! Just ask around! Your dealership has a great sales team (Dave Krell), professional service, and the Quick Lane is fantastic. Our loyalty has been earned by these factors and more! Also, our grandchildren think the lounge area rocks, best snacks and fun times!! More
by Rockhound
Employees Worked With
Kevin Rost
February 11, 2014
We have been doing business with Sioux Falls Ford since 1999. Our experience has always been "Outstanding". The Sales Team is by far the best! 1999. Our experience has always been "Outstanding". The Sales Team is by far the best! More
by jsprinceiii
Employees Worked With
Kevin Rost , Ed Bloom , John Malone , Wil Edwards
