Sioux Falls Ford Lincoln

Third vehicle purchased through Sioux Falls Ford and second one with Shawn. I won't deal with anyone else. Shawn is honest and always takes care of me. Can't ask for a better experience. second one with Shawn. I won't deal with anyone else. Shawn is honest and always takes care of me. Can't ask for a better experience. More

We have many friends and family who recommended this dealership to us, specifically for their customer service and low price guarantee. Brittany was very friendly, informative and patient. I came for on dealership to us, specifically for their customer service and low price guarantee. Brittany was very friendly, informative and patient. I came for one vehicle and my fiance wanted another so late in the evening Brittany had to make a gas station run so we could test drive this Edge that my fiance loved. Well it felt like it rode nice (the fiance drove) and we decided on the Edge. The typical experience for our friends and family was the dealership would have them return the next day to pick up their new CLEAN and gas filled vehicle. Our experience was such that we went home in a dirty Edge, that night and I spent four hours getting dried wax and water spots off of the vehicle. My fiance drove the vehicle reporting a unpleasant smell, as I inspected the smell myself I noticed dirty floors and interior. However, the smell I could not detect but that was nothing new, my fiance has super smelling abilities. Slightly irritated that I had spent four hours the night before removing dried wax and water spots my fiance continued to complain about the smell and appearance of the interior. I had made a couple of calls to the dealership for a prior agreed upon fix for a carpet tear and I had planned on asking for a cleaning of the car when the carpet was getting fixed. Unfortunately, I work nights so several calls later and many lost hours of sleep over a span of 4 days I was getting highly irritated. Expressing so to Brittany led to a call from her team leader Killan who acted like he was just getting around to returning my call and not doing so because Brittany relayed my irritation. Anyway, long story short we finally were able to get the vehicle in 7 days after the purchase date for the carpet repair at which time Brittany was able to get the vehicle cleaned. The unpleasant smell has fortunately not been reported back to me as having returned yet, though I figure the carpet fix (glue involved) took care of it. I wonder why our experience was such, I think it could be because we purchased a used 2010 vehicle rather than a brand new one. I think possibly the timing it took to get the car in (7 days) was because it was the expiration of the grace period for no questions asked returns of the vehicle. Who knows but purchasing a 20,000.00 dollar vehicle should be good enough and the dealership should care about their product that they put out and at the very least the service offered to their customers. Even if the dealership didn't fix the carpet or clean the car we wouldn't have returned the vehicle although, if they didn't we probably wouldn't recommend them to anyone or return. I find some coincidence in the timing of everything which can be viewed as shady behavior and at the very least is suspect and definitely not typical per family and friends. The price of the vehicle was excellent, the staff was friendly and yes I would recommend this dealership. Next time we will deal with the person my mother in-law deals with as she always has an excellent experience. More

Gary was great. We got the exact car we were looking for with no pushy sales pitches or trying to talk us into more than we could afford. The showroom is clean, waiting area is awesome, no long waits and p with no pushy sales pitches or trying to talk us into more than we could afford. The showroom is clean, waiting area is awesome, no long waits and personal service. We will definitely buy our next car there. More

It was great working with Conner. He made the experience of buying a new vechile awesome and he answered all my questions on all the features on the truck that I purchased plus showed me things that others of buying a new vechile awesome and he answered all my questions on all the features on the truck that I purchased plus showed me things that others have asked. Will highly recommend freinds and family to go see Conner if they need a new vechile. More

Our experience with Sioux Falls Ford was wonderful. We loved the no haggle policy. We have purchased Infinitis and Volvos in the past. This experience was just as pleasant. Steve was very knowledgeabl loved the no haggle policy. We have purchased Infinitis and Volvos in the past. This experience was just as pleasant. Steve was very knowledgeable about the truck, the operating systems, etc. He was pleasant, professional, and personable. We would both highly recommend Sioux Falls Ford. More

From beginning to end, the entire buying experience was wonderful. Everyone that I dealt with showed honest concern with regards to making sure that my needs and desires were not only addressed, but well t wonderful. Everyone that I dealt with showed honest concern with regards to making sure that my needs and desires were not only addressed, but well taken care of. Being a former automotive finance manager myself, I was completely satisfied that as a customer my experience was handled exactly as I did with my former customers. KUDOS TO ALL! More

Brittany Dieters made the sale happen; she acts very professional and is very knowledgeable about cars. At no time did we feel pressured or hassled about buying a car. She found the car we were looking professional and is very knowledgeable about cars. At no time did we feel pressured or hassled about buying a car. She found the car we were looking for before we had arrived on the lot by communication via the internet. I would not hesitate to send my family or friends to Brittany to buy a car. More

We were looking for a year end closeout deal on a Ford Focus. I had been at our local dealer earlier in the day and they were not successful in finding a vehicle via dealer trade that they had communicat Focus. I had been at our local dealer earlier in the day and they were not successful in finding a vehicle via dealer trade that they had communicated back to us. The exact vehicle was listed on the web site and the price was listed. The Internet response back for some reason was slowed. Neither of the two e-mails cleared to my in box until the next morning. Made a call and was answered on the sales side by Brittani, she was determining for me if the vehicle was still available. While she was checking I was then turned over to Anne who had sent an e-mail only minutes earlier. (As I said that e-mail did not arrive in my in box until the next morning.) Anne was very helpful on the phone and placed a hold on the vehicle until we were able to ascertain with our daughter that this was a vehicle that was going to be acceptable to her. Upon receipt of that verification by Anne, she went ahead did as much in advance of our arrival as she could including have the vehicle ready for us upon arrival. Anne efficiently completed her side of the paper work. Having our daughter, her twin daughters and the two use it was very appreciated that the next step was completed with Matt and we did not have to move to him, but rather he came to us. He again was very complete and explained both the financing and the extended warranty side. Papers were signed and Anne complete the vehicle orientation with our daughter including setting up the bluetooth and phone and were gone. A very pleasurable, low pressure complete sales job. Job well done by all we were involved with. Our granddaughters loved the cookies and popcorn. Thanks Matt for letting them know about that. More

Everyone at SF Ford is curteous and helpful. As soon as you walk in the door you are immediately greeted by someone who will help you find what/who you need. They have great vehicles at a fair price. Their you walk in the door you are immediately greeted by someone who will help you find what/who you need. They have great vehicles at a fair price. Their sales people are not pushy and they listen to you to help you find the right vehicle for your needs. More

Shawn Leombruno made every effort to meet my needs. I was trading in a 2011 F150 and purchasing a 2013 F150 but needed a topper to match the new truck. He went to the topper dealer with me & they had to was trading in a 2011 F150 and purchasing a 2013 F150 but needed a topper to match the new truck. He went to the topper dealer with me & they had to order the topper to match. He arranged a great trade for my old topper and when the new topper came in, took the new truck over to have it installed, all while I was on vacation. This morning I dropped the old topper off at the topper dealer, paid for the new one, and then took delivery at Sioux Falls Ford. Shawn gave me the full lesson on Sync, etc. and got me on the road with my new F150, complete with new, matching topper! Very friendly & gracious guy! More