Singing River CDJR

This is going to be a long review, but here is my experience with this dealership. 9/9/20 - I traveled 2+ hours away to look at a used 2016 Mercedes GL550 with 48k miles. My sales rep was Marie wh experience with this dealership. 9/9/20 - I traveled 2+ hours away to look at a used 2016 Mercedes GL550 with 48k miles. My sales rep was Marie which is the only good experience i had with this dealership. Anyways, I test drove the car and noticed that the car shakes at 70mph and that the brakes need to be checked since the brake sensor light came on. So we took the car to the service dept to balance the tires to see if that would correct the shaking issue but it didn't. I told them I will purchase the car under the condition that they fix the shaking issue and inspect the brakes after the purchase. They agreed to the conditions and put in the actual sales contract that they would "fix the shaking issue & Check brakes and correct if there is an issue." They told me there is a Greenway Kia in Antioch TN that I can take it to since its owned by the same owner Greenway, and they would just reimburse them since that dealer is only 10 mins away from me. I agreed to that because who wants to travel 2+ hours every time. I purchased the car and made my way back to TN. 9/10/20 - I took the car to Greenway Kia in Antioch and the Manager was already aware of the issue when I had got there so I dropped of the car and went home. 9/14/20 - The Greenway Kia told me that my lug bolts were stripped and that they didn't have the proper bolt lock remover to open the wheels. I told them that the other dealer took the wheels off while I was there because they balanced the tires. So they told me thats prob how the bolts were stripped since the car didn't have the bolt remover in it. Anyways I had to purchase the bolt remover and new lug bolts and wait for them to deliver so they can take off the wheels to inspect the shaking. 9/16/20 - Lug bolt remover and lug nuts were delivered to Greenway Kia 9/21/20 - Greenway Kia diagnostics were that the car will need new tires. They rebalanced the tires with road force testing and the vibration did not stop. Which CONFIRMS that the car indeed shakes. They also said the brakes seem fine and that the replace brake pads light shouldn't be coming on. No big deal since a brake pad sensor only costs $7 at Autozone and easy to replace so I can do that myself. Anyways at this point Greenway Kia will send the tire quote to Greenway of Florence and will wait for approval. Their quote was around $1400 - $1600 for Michelin or another brand of tires that I cant remember off the top of my head. 9/25/20 - Greenway of Florence finally responded to the quote and said they will not pay for the tires since they are expensive and they "lost" $2500 selling me the car which is complete xx & you know its xx when other workers at the dealership agree that its xx. Anyways Greenway Florence came back and said they found some cheaper tires at Walmart (Atturo tires) and that Walmart would do the install. I was disappointed because they are obviously taking the cheap route on an expensive car, but regardless I agreed to the cheaper tires. Now this is where everything goes to xxxx. I told them what if the tires does not fix the shaking issue, and they said once the tires get installed then they are done with the car since I took it to Greenway Kia and they diagnosed it being the tires. They told me I will have to bring the car to Greenway of Florence so the work can be warrantied and that their service dept can diagnose the shaking issue themselves. So now Im beyond pissed because first they told me to take it to Greenway Kia and now their saying bring it back to Alabama. Regardless I still agreed to bring the car back to Alabama because I want the shaking fixed. 9/26/20 - I took the car back to Alabama and spoke with Marie regarding all the issues I have faced since purchasing the car. She brought the GM over and me and him talked. I told him why was I told to take the car to Greenway Kia in the first place if you guys are only going to tell me to bring it back here. His response was that because he cant guarantee the work at Greenway Kia and he can only warranty the work they do themselves. Makes sense OK. so I told him what if the tires does not fix the issue what then? He said they will fix the shaking issue regardless since its in the contract. So I dropped off the car and went back to TN. 10/13/20 - Went to pick up my car. New tires were installed and service guys said there is no more shaking. Test drove the car and brought it right back because the shaking is still there, its better than before but still there. The Service Manager rode with me and even he confirmed that the car is shaking. When they installed the tires and test drove it they mentioned they never went over 70mph which is the speed I told them it shakes but they never took it to that speed. Service manager was cool and understanding of the situation. He brought over Kevin which is in charge of the whole dealership from what Kevin told me. Kevin came and drove the car with me and the service manager in it and I told him the shaking happens when you cruise at 70mph and stops at 80-85mph. Not once during his test drive did he cruise at 70mph because of all the traffic. He said it doesn't shake and told me he is not going to do anything else with it. He told me that it seems like Im just mad that I didn't get Michelin Tires. I told him your own Service manager acknowledged the shaking. I told him get in the car and let me drive it and I will show you that it shakes, but he said he doesn't have time and has work to do. I told him its in the contract that the shaking will get fixed and its obviously not fixed but at that point he didn't care because he didn't know what the problem was and said it could get to expensive. He kept saying the tires fixed the shaking issue which it obviously didn't. His own Service manager acknowledged the shaking. I offered multiple times today and 2 weeks ago if they will take the car back but got denied. This by far has been the worst dealership experience ever. The only cool people were the sales rep Marie and the Sales Manager ( cant remember his name but he's a big guy) I literally purchased this car on the 9th of Sep and am just now getting it back on Oct 13th with the same shaking issue. How is that even right on any kind of level. Biggest waste of time and money. Stay away from this dealership. I will be moving forward with this and will see what my options are legally More

Bought a new 2020 Jeep Wrangler. The most easy, stress free new car deal ever made in my life. The are great to work with. free new car deal ever made in my life. The are great to work with. More

nothing but trouble My Sales man was nice, the rest of the staff lied to me Tried to sell me the chevy for more than the bank would loan and the bank refused me afte My Sales man was nice, the rest of the staff lied to me Tried to sell me the chevy for more than the bank would loan and the bank refused me after accepting me and after I put 4 new tires because the four on the truck were bald and replaced the window wiper front and back were bad and added some other things More

Excellent service dept They are very courteous and Excellent service dept They are very courteous and knowledgeable staff. The service dept helps make you more knowledgeable about tour car or truck, Excellent service dept They are very courteous and knowledgeable staff. The service dept helps make you more knowledgeable about tour car or truck, plus the parts on them. More

Poor service all around It started with the purchase which took all day. I showed up and at opening time ready to buy at listed price and left that evening finally after clo It started with the purchase which took all day. I showed up and at opening time ready to buy at listed price and left that evening finally after closing time. About mid-day, I told the salesman to have the truck washed and ready since we were waiting so long but that didn't happen and we left with soap still on the paint that evening. The truck has a vibration in the front end and I spoke to the salesman five days after purchase to have it looked at and they said it would be free... but then the Covid-19 lockdown happened. Now I call them after the stay-home order was lifted and they say it has been too long even though the truck only has 1000 miles on it. when I tried to call back I get sent to a voicemail box that is full and has an error message. I would not spend mine or your money ever again... too many good dealers out to waste your time here. More

Had an issue with work performed, thankfully Mike Fowler, service manager, went over and beyond after made aware of prior service complaint. If something isn’t right let Mike know, he gets 5 stars from us. service manager, went over and beyond after made aware of prior service complaint. If something isn’t right let Mike know, he gets 5 stars from us. More

Brought my Jeep in for service and recall Brian is very professional and good to work with , serviced my Jeep was timely ,and was considerate about the health of the workers and customers. Brian is very professional and good to work with , serviced my Jeep was timely ,and was considerate about the health of the workers and customers. More

All friendly helpful on time gave the prices they gave me and time of work was always on time I will use them again if needed me and time of work was always on time I will use them again if needed More

Friendly employees,good service and reasonable rates. We were able to get an appointment at a good time and service was quick when we got there. were able to get an appointment at a good time and service was quick when we got there. More