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Singing River CDJR
Florence, AL
444 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 444 reviews
May 17, 2019
Good people Employees are helpful, and got the job done right. I was from out of state and they help me on my way. I am very happy with the service I received. T Employees are helpful, and got the job done right. I was from out of state and they help me on my way. I am very happy with the service I received. Thank you! More
by ccobaltdad
Verified CustomerEmployees Worked With
I don't remember the names
May 16, 2019
Horrible Customer Service We dropped a vehicle off to have a diagnostic test run on April 30th. The employee at the service counter had a huge dip in his mouth and proceeded t We dropped a vehicle off to have a diagnostic test run on April 30th. The employee at the service counter had a huge dip in his mouth and proceeded to spit in the floor as he was speaking with us regarding the vehicle we were leaving. Fast forward 1 week, we've had ZERO contact from University Dodge. Then, I receive an email stating that our service appointment was scheduled for the next day. The vehicle had been with you guys for over a week at this point. I then emailed the service manager, Bryan, and informed him that I expected a phone call from him regarding the status of our vehicle. I got a call from Cody (sp?), who informed me a sensor was bad, although I couldn't tell you what sensor because you could barely understand Cody. He said the part should be in the next day and if so, the vehicle would be ready then. That should have been May 9th. Fast forward to Monday, May 13th. No contact from University Dodge yet again. I called and let the guy that answered the phone know I was very upset with the level of service I had received from your dealership. I asked him to have the service manager, Bryan call me. Did I ever receive a phone call from Bryan? No...I sure as xxxx didn't. Then we get a phone call late Tuesday afternoon saying the vehicle was ready. This has been the worst service from every employee from the minute we dropped the vehicle off. As a service manager, Bryan needs to step up and handle these situations with a lot more professionalism that he's apparently capable of. He never once picked up the phone to call and apologize for anything or to provide any update on our vehicle. You can guarantee that we won't bring any of our vehicles back to this dealership or do business with you again. More
by kim49
Employees Worked With
Cody? I have no idea what other names of employees were. Pick one at the counter that prefers a big dip in his mouth and prefers to spit on the floor while speaking to customers., Bryan Stratton
May 13, 2019
My experience They were quick. I described what kind of vehicle I was looking for and the guy went got exactly what I wanted. I instantly feel In love. They were quick. I described what kind of vehicle I was looking for and the guy went got exactly what I wanted. I instantly feel In love. More
by FLASHGOTTI807
Employees Worked With
Bryan Stratton, Stanley Davidson, Matt Crane
May 10, 2019
Awesome service! The service team is knowledgeable and fast. Excellent knowledgable and friendly service team. I appreciate the respect and friendly attitude extended to me. The wait time is reasonable and waiti Excellent knowledgable and friendly service team. I appreciate the respect and friendly attitude extended to me. The wait time is reasonable and waiting area is comfortable. More
by Deborah Garrison
Employees Worked With
Bryan Stratton
May 09, 2019
Part replaced I was pleased with the experience. I dropped off my car and was treated very well. The were finished with my vehicle in less time than expected. The s I was pleased with the experience. I dropped off my car and was treated very well. The were finished with my vehicle in less time than expected. The service manager Bryan, was and is always very helpful. More
by renamc89
Employees Worked With
Bryan Stratton
May 08, 2019
30k Mike Brian is always a great help and is knowledgeable. Was in and out before 12 for a lengthy service. Friendly guys who are always a help. Brian is always a great help and is knowledgeable. Was in and out before 12 for a lengthy service. Friendly guys who are always a help. More
by RUSSJ73
Employees Worked With
Bryan Stratton
May 08, 2019
Excellent The sales man name. Stanley is very helpful he talk to me and helping me a lot with my mom he such a nice person and I’m difinetly to recommend him to The sales man name. Stanley is very helpful he talk to me and helping me a lot with my mom he such a nice person and I’m difinetly to recommend him to all peoples that looking for a car I’m very satisfied and happy with my new car More
by SALVACIONWOODWARD81
Employees Worked With
David Mayfield, Stanley Davidson, Matt Crane
May 07, 2019
great service Very helpful, went in for a check up plus check for a noise, turned out to be alternator, they explained repairs needed and cost. Shuttle driver al Very helpful, went in for a check up plus check for a noise, turned out to be alternator, they explained repairs needed and cost. Shuttle driver also very courteous. More
by chrod5
Employees Worked With
Chris, and driver who shuttled back and forth.
May 05, 2019
Oil change Service was great I only got a oil change but it was a lot cheaper then expected so thats always great whwn your saving money Service was great I only got a oil change but it was a lot cheaper then expected so thats always great whwn your saving money More
by sgdortch
Employees Worked With
Bryan Stratton
May 04, 2019
Don’t go anywhere else I can’t say enough about CDJR in Florence. Going to car dealerships has always been a nightmare for me but Matt and Carleton made this the most comfo I can’t say enough about CDJR in Florence. Going to car dealerships has always been a nightmare for me but Matt and Carleton made this the most comforting and seamless process I’ve ever been through. If you’re in the market for a new/used car I highly recommend them. Great price, service, and experience! More
by Wesn
Employees Worked With
Carleton , Matt Crane
