Simpson Chevrolet of Garden Grove

First time I've been truly hurt (emotionally) from poor service. Check engine light came on. Transmission issues. Car didn't get inspected until 3 days later. Finally they called and said they couldn't service. Check engine light came on. Transmission issues. Car didn't get inspected until 3 days later. Finally they called and said they couldn't read the check engine light because they can't read check engine light codes after 48 hours. It sat in their back lot for over 48 hours... They returned the car doing nothing EXCEPT crushing my lock button on my key fob. Not only did I pay for a rental car for nothing ($250) I'll also have to pay for a new key fob, program and all for $100 from a local key company. Initially I asked Simpson Chevy if they could help with the key fob since they broke it. Radio silence. All in all - I'll spend $350 for Chevy TO FIX NOTHING AND TO BREAK MY KEY FOB. Impressive disappointments, the cast at Simpson Chevy. More

DISHONEST. Avoid Avoid Avoid. These people did the BAIT and SWITCH. They quoted one price, ran our credit, had us drive more than an hour to their showroom, the Avoid Avoid Avoid. These people did the BAIT and SWITCH. They quoted one price, ran our credit, had us drive more than an hour to their showroom, then switched to a higher price once we were there. Their salesman was coughing and sniffling, making jokes about a cough that wont go away, and instructed me to leave all 10s in their customer survey as soon as I walked in. Unprofessional and dishonest. AVOID this dealership. More

Don’t even bother talking to them. Tired of the bait and switch xxxx. Unbelievable that someone still falls for this. Don’t go to this dealership until you have a written offer from th Tired of the bait and switch xxxx. Unbelievable that someone still falls for this. Don’t go to this dealership until you have a written offer from them. I’ll go to the next transparent Chevy dealer for my order. Do your homework and compare the prices upfront. More

No problem with the service. Michael left me a message when done and work was good when done and work was good More

Went in for first service to have oil change etc. which including filling the DEF fluid on my diesel…they did not and now I have to find a location to fill it myself: Seems the shortcut full serve “buyer including filling the DEF fluid on my diesel…they did not and now I have to find a location to fill it myself: Seems the shortcut full serve “buyer beware” More

Its always a pleasant experience bringing my vehicle to Simpson Chevrolet for service. Yobani always goes above and beyond. Simpson Chevrolet for service. Yobani always goes above and beyond. More

Save yourself 1.5 to 2.5 hours of your life for a simple oil change. I purchased oil change package at the same time I bought my 2017 Silverado. Over the last few years, the wait time (with an appointment oil change. I purchased oil change package at the same time I bought my 2017 Silverado. Over the last few years, the wait time (with an appointment) has been 1.5-2.5 hours for an oil change. Terrible service!!! Each time I go in, the service techs try to upsell and make "dealer recommended" service suggestions. Save yourself a ton of money by researching manufacturer recommended services before you agree to any and all "dealer recommendations". By far, the worst auto service I have ever received. PS...if and only if, they complete the complimentary car wash, they do not dry it. Say hello to water spots all over your chrome! More

Terrible Service Department. Left my car overnight so they would have it first thing in this morning. Spoke with tech at 7 am and then No One ever called me back to let me know the status. I called late they would have it first thing in this morning. Spoke with tech at 7 am and then No One ever called me back to let me know the status. I called late afternoon and they said the tech was out on a ride with a customer and still No One called me back. Then they closed shop and went home. No offer of a loaner car. How am I supposed to get to work??? Don't buy from them or take take your car there for service. The service manager should be fired. Had to enter one star to submit but it should be negative 5 stars. More

1 - I leased a vehicle from them 3 years ago and they sold me excess wear and tear insurance. After returning the vehicle I got a bill for excess wear and tear!! Called them and was rudely told that I n sold me excess wear and tear insurance. After returning the vehicle I got a bill for excess wear and tear!! Called them and was rudely told that I need to fend for myslef, and although i bought the insurance from them they will not do anything to help. 2 -- GM financial -- they are charging me a disposition fee and say that can only be waived if I bought another car and financed it through GM financial. Word of advise -- go somewhere else! More