Simpson Chevrolet of Garden Grove

No problem with the service. Michael left me a message when done and work was good when done and work was good More

Went in for first service to have oil change etc. which including filling the DEF fluid on my diesel…they did not and now I have to find a location to fill it myself: Seems the shortcut full serve “buyer including filling the DEF fluid on my diesel…they did not and now I have to find a location to fill it myself: Seems the shortcut full serve “buyer beware” More

Its always a pleasant experience bringing my vehicle to Simpson Chevrolet for service. Yobani always goes above and beyond. Simpson Chevrolet for service. Yobani always goes above and beyond. More

Save yourself 1.5 to 2.5 hours of your life for a simple oil change. I purchased oil change package at the same time I bought my 2017 Silverado. Over the last few years, the wait time (with an appointment oil change. I purchased oil change package at the same time I bought my 2017 Silverado. Over the last few years, the wait time (with an appointment) has been 1.5-2.5 hours for an oil change. Terrible service!!! Each time I go in, the service techs try to upsell and make "dealer recommended" service suggestions. Save yourself a ton of money by researching manufacturer recommended services before you agree to any and all "dealer recommendations". By far, the worst auto service I have ever received. PS...if and only if, they complete the complimentary car wash, they do not dry it. Say hello to water spots all over your chrome! More

Terrible Service Department. Left my car overnight so they would have it first thing in this morning. Spoke with tech at 7 am and then No One ever called me back to let me know the status. I called late they would have it first thing in this morning. Spoke with tech at 7 am and then No One ever called me back to let me know the status. I called late afternoon and they said the tech was out on a ride with a customer and still No One called me back. Then they closed shop and went home. No offer of a loaner car. How am I supposed to get to work??? Don't buy from them or take take your car there for service. The service manager should be fired. Had to enter one star to submit but it should be negative 5 stars. More

1 - I leased a vehicle from them 3 years ago and they sold me excess wear and tear insurance. After returning the vehicle I got a bill for excess wear and tear!! Called them and was rudely told that I n sold me excess wear and tear insurance. After returning the vehicle I got a bill for excess wear and tear!! Called them and was rudely told that I need to fend for myslef, and although i bought the insurance from them they will not do anything to help. 2 -- GM financial -- they are charging me a disposition fee and say that can only be waived if I bought another car and financed it through GM financial. Word of advise -- go somewhere else! More

VERY UNPROFESSIONAL. DONT EVEN WASTE YOUR TIME HERE. Technicians do not have the proper training to do work on vehicles. Service advisors also do not know how to provide an excellent experience. Technicians do not have the proper training to do work on vehicles. Service advisors also do not know how to provide an excellent experience. More

2018 Chevrolet Volt Back in February of 2018, my wife and I bought a new 2018 Chevrolet Volt from Simpson Chevrolet of Garden Grove. The purchasing nor service afterward Back in February of 2018, my wife and I bought a new 2018 Chevrolet Volt from Simpson Chevrolet of Garden Grove. The purchasing nor service afterwards was okay. But I have to give them a bad rating because my Volt did not come with the 110V charger like it was supposed to. Prior to us taking ownership, someone had stolen a bunch of these car chargers. They indicated that the chargers were on back order and they would be receiving them in a few weeks. Unfortunately, when I went back to the dealership, they would not provide me with a charger because on the sales invoice / purchase documentation did not indicate that the car was delivered without a charger and one would be provided at a future date. Prior to this, I had great experience at Simpson Buick GMC of Buena Park. My prior experience at Simpson Chevrolet of Garden Grove was mediocre. It makes sense because Buick and GMC are more high end GM vehicles but Chevrolets is their low end brand. Even though this purchase was done over a year and a half ago, I should have posted this review on Yelp much sooner. My last words to Simpson Chevrolet of Garden Grove is "see ya!". I will never buy from them again. The first mistake they make is on them and they will never get a 2nd chance. More

Running back to delillo Chevrolet for service When the dealership damages your vehicle and does not mention it. When I called in, Jonathan McGee said the dealership would own up to it and replace When the dealership damages your vehicle and does not mention it. When I called in, Jonathan McGee said the dealership would own up to it and replace the hood liner. He said he would order the part, never heard back after calling him. Great service. More

Excellent Customer Service I was so impressed with my treatment at Simpson Chevrolet of Garden Grove. Yobani Graciano was very apologetic that the item I needed replaced was not I was so impressed with my treatment at Simpson Chevrolet of Garden Grove. Yobani Graciano was very apologetic that the item I needed replaced was not in stock. He suggested keeping the car at the dealership, but I needed it that day. He said the part would be in between 11:00 and 1:00 that day, but I chose to make another appointment for the next day. He said he would personally make sure the part was in the next morning. Yobani set up an appointment for me, filled out all the paperwork so I wouldn't have to wait, and was extremely courteous. The next morning I arrived for my appointment, and Fernando Trejo took care of me. The paperwork was ready, the item was in stock, and before very long my car was serviced and I was on my way. Fernando was very helpful and polite. He even had my car washed before he returned it to me. The cashier, Ursula Ramos, was extremely courteous. She even gave me a bouquet of flowers to thank me for servicing my car at their dealership. Simpson Chevrolet of Garden Grove will continue to be my service shop of choice. More