Simpson Chevrolet of Garden Grove

Shawn answered all questions professionally and apologized for the mistakes made. He assured me that the invoice would be corrected on his end. At the time of this review, I still need to follow u apologized for the mistakes made. He assured me that the invoice would be corrected on his end. At the time of this review, I still need to follow up. Not very happy with the check-out sequence. As I was reviewing the paperwork, the cashier took it out of my hands to processes before I was finished reviewing it. I pointed out that this should be a 0 balance invoice as all charges are paid by fleet. I signed with notation that all charges are to fleet but the cashier continue to process the invoice without contacting my service agent. The cashier asked if this was cash or card, and I pointedly asked back, if she was aware that this is meant to be charged to fleet? Without out responding, she processed the paperwork and sent me to collect my vehicle. Not the best interaction with the cashier. The porter who delivered my vehicle was very professional and upbeat and kept a happy energy. I was happy to see that disposable mat and chair covers were used. This means that both service and cashier missed accuracy of the invoice. More

The service representative "Jose" was great. Very attentive and communicated well. The issue I have is that the motor oil leak on my vehicle was misdiagnosed the first time around. After pre Very attentive and communicated well. The issue I have is that the motor oil leak on my vehicle was misdiagnosed the first time around. After pressure washing and degreasing my driveway, I have to do it all over again. Add the inconvenience of dropping off the vehicle and getting a rental a second time, is not a good recipe for a satisfied customer. Secondly, and most importantly, I have had various issues with my 2021 GMC Sierra. Most were covered under warranty but the latest was not. When you cannot shut off a vehicle because an electronic sensor in the steering column goes bad it logically should apply to the powertrain warranty and not the bumper to bumper. I want to give my loyalty to American made products and specifically GMC, however, American companies need to back up their products in the market place. I should not have had as many problems with a $65,000.00 truck with less than 60K miles. More

They did what the said and made the deal happen for the right price Good job right price Good job More

Great and fast service best service i gotten. Will continue to take my truck here Will continue to take my truck here More

Scheduling an appointment was simple. Dropping off the vehicle for service took less than 10 minutes. Jose Guerrero arranged a pickup for a courtesy vehicle provider and provided updates Dropping off the vehicle for service took less than 10 minutes. Jose Guerrero arranged a pickup for a courtesy vehicle provider and provided updates about service progress before work was complete. More

Services was very quick and easy they had me in and out and the advisor let me know as soon as the vehicle was done and the advisor let me know as soon as the vehicle was done More

Luis Mejia is amazing. Simpson Chevrolet is lucky to have him as one of their service advisors. Simpson Chevrolet is lucky to have him as one of their service advisors. More

Always the best and fast service at simpson chevy in garden grove the alway make sure everything is donr right the first time garden grove the alway make sure everything is donr right the first time More

My customer service was good. Because my service writer .Doesn’t try to force work on me.He let’s me know and keep on going. Because my service writer .Doesn’t try to force work on me.He let’s me know and keep on going. More

Fantastic group of guys in the service center. Very professional and accommodating when scheduling service for my Corvette. Thanks! Very professional and accommodating when scheduling service for my Corvette. Thanks! More