Simpson Chevrolet of Garden Grove

Normally we receive good service from Simpson Chevrolet, but this time was different. It took about 17 days to get our vehicle fixed (apparently our warranty couldn't decide if there was coverage for the p but this time was different. It took about 17 days to get our vehicle fixed (apparently our warranty couldn't decide if there was coverage for the problem.). The loaner we got was an electric car and it was very inconvenient to charge as we had to find EV charging stations and then wait 45 to 75 min to fully charge the battery. When we finally got our SUV back, the service dept. left finger grease marks on our upholstery by the driver's side door and left a Big Gulp Cup (Trash) in our center cup holders and the car was not washed. Thankfully our $50 deductible is all we were responsible for and probably the best part of the experience. We were disappointed as we have taken our SUV here several times and have always had a good experience. More

Disorganized with no ability to manage their workload. Intake took 30 minutes and cars were waiting in the street to line up for an advisor. Tire rotation took 1.5 hours. Took 25 minutes to receive my c Intake took 30 minutes and cars were waiting in the street to line up for an advisor. Tire rotation took 1.5 hours. Took 25 minutes to receive my car back after paying the cashier. Service advisor admitted that multi-point inspection does not actually take place beyond a visual observation of obvious issues. Wanted $300 for a real inspection. More

Luis (Service Manager) is great , keep him , he is on the ball and walking me through these recalls ball and walking me through these recalls More

Brian was great and the best part of the process. He gets all my 4 stars! The finance guy was also very nice. Taking one star for still running my credit after I let them know I already had financing He gets all my 4 stars! The finance guy was also very nice. Taking one star for still running my credit after I let them know I already had financing and for not revealing the history of the car until I was signing papers. More

I was charged for something I shouldn’t have been charged for so I had to come back the next day to get it resolved. I was given store credit but we will see what happens once I get another service done. for so I had to come back the next day to get it resolved. I was given store credit but we will see what happens once I get another service done. More

Great service advisor who explained everything well and advised me on future requirements Great place advised me on future requirements Great place More

The customer service is always excellent, and Luis Mejia Jr. is the best advisor a customer could ask for. The porters are great, as are the service customer service representatives and the cashiers. Everyo Jr. is the best advisor a customer could ask for. The porters are great, as are the service customer service representatives and the cashiers. Everyone always has a smile and is very kind and welcoming to me. More

Ron G was my salesman and he was awesome to work with. Quick, easy, very knowledgeable and went out of his way to help me find the car I was looking for. Quick, easy, very knowledgeable and went out of his way to help me find the car I was looking for. More

I love service my car at Simpson Chevrolet, always fast and accurate service, always with a smile and accurate service, always with a smile More

Arnulfo was a great man who really helped us get what we were looking for and advocated for his clients. I sincerely would recommend him to anyone we know that is looking for their next big purchase in an a were looking for and advocated for his clients. I sincerely would recommend him to anyone we know that is looking for their next big purchase in an affordable and reliable car. Thank you again Arnulfo! More