Simpson Chevrolet of Garden Grove

Poor follow up when Truck would be ready. Had to call multiple times. Told on Friday it would be ready Tuesday. Called Tuesday and then advised Friday. Had to call 4 times to be advised it wo Had to call multiple times. Told on Friday it would be ready Tuesday. Called Tuesday and then advised Friday. Had to call 4 times to be advised it would be ready after 5PM. Not the treatment to bring me back after a $2,700 unexpected repair. Tact on phone was not professional by any of those I spoke to. Customer service is no longer a given, when it was expected from all businesses not too long ago. It should be provided to warrant repeat business, "Bro". More

One of my issues with purchasing a car is the amount of time is takes to complete the process. I was in and out in 2.5 hours, an all time record for me. Quick and painless. My salesman, Freddy did a great time is takes to complete the process. I was in and out in 2.5 hours, an all time record for me. Quick and painless. My salesman, Freddy did a great job of getting it all done. More

After I leased the vehicle, the sales agent was not talking nicely as before, even on next fday talking nicely as before, even on next fday More

The fact they had my car for the 5th time & this last time they had my car for 30+ days is pretty disappointing. I also got it back with the AC not working properly when that was a prior issue… in fact m time they had my car for 30+ days is pretty disappointing. I also got it back with the AC not working properly when that was a prior issue… in fact my car has been in for AC repairs 2 times already since owning it brand new & now I have to have it fixed again. In the time of repairs (plural) I was provided a rental car only a few days & had to borrow my daughters car putting the wear and tear on her car. More

Overall, good experience! I would recommend this dealership. Friendly, helpful and love the customer care. I would recommend this dealership. Friendly, helpful and love the customer care. More

Always great working with Gio and his team in the service department. The cashiers Sandy and Ursula are always welcoming and courteous. department. The cashiers Sandy and Ursula are always welcoming and courteous. More

My wife and I can honestly say we have never been treated better when buying a car. The two gentlemen that assisted us , our salesman and the manager are absolutely top notch, and the most honest and trustwo better when buying a car. The two gentlemen that assisted us , our salesman and the manager are absolutely top notch, and the most honest and trustworthy people ever to help us purchase a vehicle. I would, and I am going to recommend anybody I know buying a car to go see the gentlemen that helped us, and to be sure to go to Simpson Chevrolet. It was very refreshing and much appreciated to have both of those gentlemen help us with information, take the time to truly listen to our concerns, and answer questions with our best interest always at the forefront of their answers and not the other way around. They valued both my wife and I, made us feel like family with their honesty and caring. The amount of effort they put in to help us, their thinking outside the box really enabled us to purchase our Traverse. They both went above and beyond what we would have ever expected or have ever experienced before. Please thank them both again for caring and taking the time to help my wife Deborah and I make a purchase which we both are absolutely sure was an investment in our future and not just a car and a new car payment. More

Pleasant visit. Freddy was honest and straightforward. Papwork was good and efficient. Overall, a good experience! Freddy was honest and straightforward. Papwork was good and efficient. Overall, a good experience! More

They always take care of my truck whenever I need service. The comunícate well and keep you updated. service. The comunícate well and keep you updated. More

I had a great experience working with Freddy while buying my car this is not the first time . He was knowledgeable, patient, and took the time to explain every step of the process. He made what can be buying my car this is not the first time . He was knowledgeable, patient, and took the time to explain every step of the process. He made what can be a stressful experience feel smooth and comfortable. I truly appreciate his honesty and support, and I highly recommend him to anyone looking to buy a car. More