Simpson Buick GMC of Buena Park - Service Center

I've scheduled an appointment online (July 29@ 9:30)thinking that my "wait time" would be considerably shorter than just "dropping in". Was I wrong! I waited 2.5 hours just to get an oil change. W 9:30)thinking that my "wait time" would be considerably shorter than just "dropping in". Was I wrong! I waited 2.5 hours just to get an oil change. Waiting 2.5 hours for an oil change is not acceptable. More

Getting my car serviced is never something that I look forward to, however, Ted Diesel really made an effort to get me in quickly, have the technician diagnose the problem, get the part ordered and still forward to, however, Ted Diesel really made an effort to get me in quickly, have the technician diagnose the problem, get the part ordered and still have me out in time to make it to an important meeting with one of my key customers. While many people complain that they feel that having work done at a dealership will result in them paying unreasonable prices and being charged for work they do not even need, Ted Diesel has always taken the time to describe the recommended work and even outlined what items should be done immediately and which can wait until my budget will allow the work. Ted has even gone so far as to call the Technician to the service desk so that my technical questions could be answered correctly. This level of service, along with the fact that even the Service Manager, Jay Malloy, went out of his way to stop and check to see if there was anything they could improve on. Greatly appreciated and although I do not look forward to future service work I will have to have done on my vehicle, I am sure that I will have the work done at Simpson. More

Easy in easy out, service done on time as promised, understood problem and fixed. very understanding and well versed regarding my SUV. Highly recommended Donna understood problem and fixed. very understanding and well versed regarding my SUV. Highly recommended Donna More

Simpson has provided excellent treatment and service. They have a great staff and know how to treat customers. The quality of work performed there has also been excellent. They have a great staff and know how to treat customers. The quality of work performed there has also been excellent. More

Jose Vinas is very attentive and listens to all your concerns and makes suggestions in a timely manner. All my warranty & out of pocket costs are clearly explained. I have never been a fan of taking a c concerns and makes suggestions in a timely manner. All my warranty & out of pocket costs are clearly explained. I have never been a fan of taking a car to be serviced at dealerships due to costs but with the 3 oil change vouchers for about $40, you cant go wrong. I would definitely recommend this dealership. More

I have bought two youkon xl's from Simpsons. both times the Experience,was Great no stress from the salesmen,the sales manager,or the finance officer.(NICE) The service department is Excellent.... They mak the Experience,was Great no stress from the salesmen,the sales manager,or the finance officer.(NICE) The service department is Excellent.... They make it so easy to have work done on your truck, Ted Diesel is so helpful.they take appointment on Saturday.. they make you feel like family. Thank You Simpson's Jim Stonebraker More

VERY HAPPY FOR THE SERVICE I RECIVES THERE ESPAECIALLY FROM JOSE VINA FROM THE SERVICE DEPARTMENT HE IS VERY HELPFULL AND COMPLACENT.I RECOMENT TO ANYONE TO COME TO SIMPSON GME THEY WHOLE STAFF IS A A+. FROM JOSE VINA FROM THE SERVICE DEPARTMENT HE IS VERY HELPFULL AND COMPLACENT.I RECOMENT TO ANYONE TO COME TO SIMPSON GME THEY WHOLE STAFF IS A A+.EVERYONE THERE IS FRIENDLY AND COSTUMER SERVICE IS EXELENT I AM LOOKING FOWARD TO SOON GET A NEW CAR AND SIMPSON WILL BE MY BEST CHOICE TO BUY THERE THANK U .JOSE VINA UR THE MAN A + More

I have purchased 2 vehicles at Simpson. The sales staff are easy to work with, but more importantly the Service staff, James, Ted & Jerry are phenomenal. I have never gone to a dealer where the same techn are easy to work with, but more importantly the Service staff, James, Ted & Jerry are phenomenal. I have never gone to a dealer where the same technician works on your car every time it come into there shop. James is very diligent in making sure I am aware of what is going on with my car and then once I get it back he follows up with me to make sure I am satisfied. Simpson Buick, Pontiac, GMC is the ONLY place I will do business with from here on out. More

I consistently receive quality and courteous service at Simpson Buick GMC. James handles all of my requests in a professional manner and promptly brings to my attention any service items that should be co Simpson Buick GMC. James handles all of my requests in a professional manner and promptly brings to my attention any service items that should be completed. All suggested work is mentioned in a non-intimidating way with no push to do work that is not necessary. The work is done in a reasonable amount of time and at very competitive prices. James and Jay and the entire service team at Simpson's does a superb job of making my service experience one that I actually look forward to encountering. Thanks for a job well done! Sincerely, Doyle Wagner More

Taylor Cross, Internet Sales Manager and Brian Cross, GM and their support staff were great. Very professional, responsive and they did what they said they would do. My next car will be either a Buick or GM and their support staff were great. Very professional, responsive and they did what they said they would do. My next car will be either a Buick or GMC SUV from Simpson GMC. No need to go anywhere else. More