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Simmons Rockwell Subaru
Elmira , NY
49 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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49 Reviews of Simmons Rockwell Subaru
February 20, 2021
Very good salesman. Answered all my questions and was very accommodating. Did all necessary paperwork in a timely manner. Will visit dearlership again. Thank you very accommodating. Did all necessary paperwork in a timely manner. Will visit dearlership again. Thank you More
by PatRogerspatricia1972
Employees Worked With
Tremayne Harer
February 10, 2021
Mike Martin and the entire staff were great to work with. Would definitely use them again. Happy with price and being shown multiple options for cars and leases Would definitely use them again. Happy with price and being shown multiple options for cars and leases More
by bioron1975
Employees Worked With
Mike Martin, Tremayne Harer
September 28, 2019
Great service from Stacy Ogden in the Subaru Shop. Over the years of being self employed then working for electrical contractors I have had to work with many dealerships and private shops. Stacey Ogde Over the years of being self employed then working for electrical contractors I have had to work with many dealerships and private shops. Stacey Ogden is the best service adviser yet . We are on our second new Subaru Legacy . She is very knowledgeable and has a great personality . Even when she is backed up with service work she will find a way to help someone out in trouble. We recently got a nail in two different tires , She figured out a way to keep us on the road . I wish she was around 40 years ago . Thanks Tom Clark Retired Electrician More
by Subaru@35
Employees Worked With
Stacey Ogden
July 29, 2019
Friendly Dealership I have now purchased three vehicles over the years from Simmons Rockwell. My most recent experience was very positive. They were very patient, got m I have now purchased three vehicles over the years from Simmons Rockwell. My most recent experience was very positive. They were very patient, got me the car I wanted, were honest, and did not pressure me. They helped me to feel at ease with their friendliness, but still always remained professional. I felt they treated me like a loyal customer...which I am! More
by Nancy428
Employees Worked With
Mike Martin and Tony Clearwater
July 26, 2019
Fantastic dealership Buying a new car can be a stressful experience. The knowledgeable sales staff made buying my new car an enjoyable experience. Bill Cook was extremely Buying a new car can be a stressful experience. The knowledgeable sales staff made buying my new car an enjoyable experience. Bill Cook was extremely helpful and accommodating. He went above and beyond to meet my needs, explain features of the car, and made sure I felt comfortable with the new technology before leaving the lot. I couldn’t be happier with the dealer or my choice of car! More
by Suby family
Employees Worked With
Bill Cook
December 12, 2018
excellent I have known this dealership to always be professional and to treat their customers with utmost respect and care. Would highly recommend them to anyo I have known this dealership to always be professional and to treat their customers with utmost respect and care. Would highly recommend them to anyone. More
by Brian
Employees Worked With
Billy Keels
June 20, 2018
Totally satisfied! Nothing was left to chance when I went to get a new car. I got the car I wanted at a great price. Tyler Sampsell took care of everything from the ti Nothing was left to chance when I went to get a new car. I got the car I wanted at a great price. Tyler Sampsell took care of everything from the time I stepped in the door. Not only did he arrange to order my new car, it came quickly. He spent all the time that I needed to help me learn all the intricacies of my new automotive so that I am most comfortable with it and get the most from it. I couldn’t be happier! More
by Newsubieowner
Employees Worked With
Tyler Sampsell
April 29, 2018
My experience was excellent. The internet sales person was very thorough and knowledgeable. The transaction was very smooth. I received answers to all my questions and assistanc The internet sales person was very thorough and knowledgeable. The transaction was very smooth. I received answers to all my questions and assistance with navigation and other features of the vehicle were addressed. I would recommend him and the dealership to my friends. More
by Alex
Employees Worked With
Mike Martin
September 01, 2016
INCOMPETENT OR DISHONEST? - EITHER WAY, STAY AWAY IS SIMMONS ROCKWELL INCOMPETENT, AS THEY CLAIM THEY ARE, OR DISHONEST, WHICH I BELIEVE? REGARDLESS, THERE IS NO QUESTION THEIR GENERAL MANAGER HAS MAT IS SIMMONS ROCKWELL INCOMPETENT, AS THEY CLAIM THEY ARE, OR DISHONEST, WHICH I BELIEVE? REGARDLESS, THERE IS NO QUESTION THEIR GENERAL MANAGER HAS MATURITY AND ANGER MANAGEMENT PROBLEMS. I ordered a Subaru Outback from Simmons-Rockwell with a specific set of options. A week before they sold the car to me Subaru issued a bulletin saying the key option we wanted could not be installed on the car as it was configured. Simmons-Rockwell sold me the car anyway, and said they would install the options that were not factory-installed. Over a week later they told me they could not configure the car as it was ordered. I drove the car for two days, then it sat at the dealership for a week before they got up the nerve to tell me I could not have the car the way they sold it to me. I had already gotten rid of my old car so they left me stranded without a vehicle. They claimed they missed the bulletin. I offered to negotiate and asked for more financial consideration beyond just the value of the option they could not install. Not only did Jason Felker, Simmons-Rockwell’s General Manager, refuse, he yelled at me and said that they would buy back the car, and then followed my wife and me into the parking lot, still yelling. His claim that it was just a mistake – INCOMPETENCE. My claim was that they knew the car could not be delivered as ordered, but did it anyway – DISHONESTY, FRAUD. If you want to buy a car from a dealer A) that is either INCOMPETENT (their excuse) or B) DISHONEST (my opinion, although Jason Felker did convince me he is also IMMATURE, UNPROFESSIONAL, AND INCOMPETENT) C) and you want to enjoy the experience of having Simmons Rockwell General Manager Jason Felker yell at you because of a mistake he made D) and leave you without any vehicle then Simmons-Rockwell is the dealer for you. More
by vegasmike
Employees Worked With
Jason Felker
