Toyota of Simi Valley - Service Center

Having had a bad experience with another dealership we were going to take the car to an “independent”, but a friend told us to try DCH. Our service advisor, Paul McCartney, listened to our long winded ex were going to take the car to an “independent”, but a friend told us to try DCH. Our service advisor, Paul McCartney, listened to our long winded explanation, without complaint, and explained what he would ask the mechanic do. He told us he would call us when the car was ready. He called earlier than we expected to say that an additional problem had come to light when the mechanic had taken the car out for a test drive. He was very apologetic about the fact that the additional repair would mean that the car would not be ready for pick up that day, which was fine with us. We wanted the car fixed properly, not fast. Paul said he would call us on the Monday when the car was ready, and he did. When we picked up the car, Paul went over the bill with us and discussed the mechanics findings in depth. We couldn’t have asked for a better experience. More

The service here is amazing!!!! Chris was amazing and helped me get my '07 tundra back they way it should be. The service here was better then I've received from Audi and Lexus. Forget Thousand Oaks co helped me get my '07 tundra back they way it should be. The service here was better then I've received from Audi and Lexus. Forget Thousand Oaks come to Simi and get the service you'd expect from toyota!!! More

Gene Duncan is the reson why we chose to come to Simi Valley Toyota. He had such a deep knowledge of our automobile workings that we totaly trust hisjudgment when it comes to our cars. Our problem was Valley Toyota. He had such a deep knowledge of our automobile workings that we totaly trust hisjudgment when it comes to our cars. Our problem was fixed quickly and with a great car wash. If it werent for Gene we would not drive all the way to Simi to get the Toyota fixed. You have hired a master when it comes to honesty, integrity and communication skills. We will continue to use your service department and who knows, we might even purchase another toyota from your dealership. by the way, it was great that the technician put the inside back the way he found it. Thanks, Polly Medcalf More

The service and follow up care to ensure that customer satisfaction was optimal was excellent. Mr. Paul McCartney should be commended for his efforts. He took the time to explain everything from start fin satisfaction was optimal was excellent. Mr. Paul McCartney should be commended for his efforts. He took the time to explain everything from start finish. We would recommend this dealership highly. Mr. & Mrs. Mario A. Valdez More

I gave Hank this rating because he has been a pleasure to deal with when I have brought my truck in for service. I also like the coupons from the dealership for a $15.00 oil change. I can go get a oil change deal with when I have brought my truck in for service. I also like the coupons from the dealership for a $15.00 oil change. I can go get a oil change, car wash, donut and coffee in the morning all for $15.00. I would recommend anyone to see Hank for serivce anytime. More

The reason I give this rating is because the customer service at this dealership is great, especially from Hank Fairchild. I always schedule any maintenance on my FJ Cruiser with him because I know he wi service at this dealership is great, especially from Hank Fairchild. I always schedule any maintenance on my FJ Cruiser with him because I know he will take care of my car just as he has done for my boyfriend Shane and his Tacoma truck. He is very nice and helpful and a pleasure to work with every time. Hank deserves a raise! Don't ever let him go! More

EVERYTHING WENT GREAT. AND IT WAS QUICK. More

I've been taking my 1996 Tacoma, which now has 337,000 miles, to this service dept. since I bought it used in 1997 with 19,000 miles. Paul McCartney is the latest in a long line of outstanding service tec miles, to this service dept. since I bought it used in 1997 with 19,000 miles. Paul McCartney is the latest in a long line of outstanding service technicians that I've had the privledge of entrusting my truck to for the last 13 years. Paul's experience and knowledge is second to none and I fully trust him when he recommends additional service beyond the normal maintenance. I also feel that he is very respectful of my time. Also, I'd like to recognize Mike Powell, one of the current Service managers. Mike was my service technician before he was promoted to his current position. Every time I bring my truck in he always takes the time to greet me and we spend a few minutes chatting. Paul and the others seem to follow his lead. More

My 2004 Toyota Corolla, which I bought at DCH Toyota of Simi Valley, had an airbag light which did not go off. There was also the possibility that my airbag would not deploy in the event of an accident. Th Simi Valley, had an airbag light which did not go off. There was also the possibility that my airbag would not deploy in the event of an accident. The replacement cost was $1350.Due to the fact that this was a safety issue and a possible factory defect since my car only had 72,000 miles, I felt that I should not be responsible for the repair. Nick got right back to me when I faxed a letter of my problem outlining my frustration with the Toyota Corporation’s slow response in getting back to me. He also worked out a deal with Toyota Corporation and arranged a three way split, with my final out of pocket cost of $450.00. Nick also took great care of calling everytime he said he would and he quickly, within a matter of days, worked out a compromise. Mike and Hank did a great job in the service dept, ordering the parts and quickly taking care of the repair. I still feel that I should not have had to pay any replacement costs, but I greatly appreciate the fact that my car is safe to drive, and that Nick and DCH did work with me to resolve the issue. More

I've been a customer of Paul McCartney for many years. I have returned to him over and over because I've always had confidence that Paul knew what he was doing and I could trust that if he recommended that have returned to him over and over because I've always had confidence that Paul knew what he was doing and I could trust that if he recommended that something needed to be maintained/repaired on my car, that the work was necessary and that he would ensure that it was done correctly and on time. More importantly, if there were any issues remaining after the work was done he always made it come out good in the end. More