Toyota of Simi Valley - Service Center

Pros: Drop off easy, pretty fast Neutral: Pricing, still a tad high but much better than most dealers I feel Cons: Trust still isn't 100% there - the rep was insisting an issue I was bringing to their atte a tad high but much better than most dealers I feel Cons: Trust still isn't 100% there - the rep was insisting an issue I was bringing to their attention (that only started AFTER I brought it there last time) was aftermarket. I assured him that, unless someone broke into my car, there is zero aftermarket anything on this car. He kept blaming aftermarket and when i told him "for the 15th time, there is no aftermarket anything on this car", he said "well maybe I am mistaken, but anyway we fixed it"....immedaitely lost all trust with me then and there... More

Service was fast and timely. Appointment was at 7:15 and got out before 9am. Appointment was at 7:15 and got out before 9am. More

Due to me being there for a recall item , they did great repairing the recall repairing the recall More

Very happy with my visit to Simi. Rob Osborn was great! I will be back for any of my Toyota's needs. Rob Osborn was great! I will be back for any of my Toyota's needs. More

Manish Sharma could not have been nicer and more helpful. My needs were met in a very short time. My needs were met in a very short time. More

Timely on this visit. Car was jacked up correctly and side steps were not dislodged. Great experience this time around! Car was jacked up correctly and side steps were not dislodged. Great experience this time around! More

Very quick oil change/ maintenance/inspection. Faster than I expected. Really appreciated the inspection video. Faster than I expected. Really appreciated the inspection video. More

Rep provided me details of what would be done and did as quoted. Happy with the brake jobs! Great job Rob Osborn and his technicians! quoted. Happy with the brake jobs! Great job Rob Osborn and his technicians! More

Manish was very helpful and made the schedule adjustment for me. Instead of me waiting for 3 hrs, he made it less than an hour. That is great customer service. for me. Instead of me waiting for 3 hrs, he made it less than an hour. That is great customer service. More

The process was… Fast and easy just like I like it. And they were very nice, which always helps. And they were very nice, which always helps. More