Toyota of Simi Valley - Service Center

Oscar was great. He helped get the work done fast and accurately and was very satisfied He helped get the work done fast and accurately and was very satisfied More

Everything was very good except I wish they would’ve told me to empty the trunk because the technician did it and then everything just was thrown back in the trunk. It was kind of hard to get it organized so me to empty the trunk because the technician did it and then everything just was thrown back in the trunk. It was kind of hard to get it organized so in future if they tell us they get it out of the trunk to begin with that would be great. More

Took care of my certified vehicle issue. Should not have been one to begin with.. However sour was resolved. Should not have been one to begin with.. However sour was resolved. More

Well let me start off by saying that when I contacted Toyota to set up an appointment and asked what service I needed for my 20,000 mile check I was told that I needed oil change & tire rotation. The fem Toyota to set up an appointment and asked what service I needed for my 20,000 mile check I was told that I needed oil change & tire rotation. The female who I was setting appointment up with stated I also needed a Cabin Filter I advised her that the last time I was there they changed the Cabin Filter why would I need another? After checking the system she stated yes you did get it last time. I would think that when I speak to Rep that they would have my info up to see what was last done before telling me I need something. I was already feeling like she was trying to put something else on there that wasn't needed and I don't like when dealerships do this makes me not have Trust in you. I go in for my service that ended up costing me $377 dollars for an oil change & tire rotation. When I looked at the paperwork I was given I noticed that he marked it as customer requests some type of brake flush or fluid flush that I never requested and when I checked my car manual for the milage & what was needed makes no mention of this. I no longer Trust Toyota to do any kind of service on my car feels like I am being ripped off and no one likes that feeling. I expect a Dealership to be Honest about what is needed cause @ the end of the day we are not Mechanics to know what is needed just sucks when you feel your being taken Advantage of!!! More

She was great told me what I needed kept me up to date on everything and got me a shuttle to my destination thanks! everything and got me a shuttle to my destination thanks! More

I showed the invoice to several guys who priced the parts and they said I was overcharged. I'm not surprised since the bill was over $1600. Maybe ToyotaCare isn't worth it. and they said I was overcharged. I'm not surprised since the bill was over $1600. Maybe ToyotaCare isn't worth it. More

Service was very quick and easy! Kevin was great and very communicative. The service even went faster than originally quoted! Kevin was great and very communicative. The service even went faster than originally quoted! More

Timely and courteous staff. I was Able to use a coupon which saved me some money I was Able to use a coupon which saved me some money More

Great service! Car was finished in record time. Highly recommend! Will get my car serviced again at this location. Car was finished in record time. Highly recommend! Will get my car serviced again at this location. More

Great customer service, clean and stocked with snacks in the lobby. Was greeted right away upon arrival. the lobby. Was greeted right away upon arrival. More