Toyota of Simi Valley - Service Center

Everything went fine. They honored my coupon that was 10 days expired, I appreciated that. Was out in 52 minutes! During my waiting an incident occurred between two of They honored my coupon that was 10 days expired, I appreciated that. Was out in 52 minutes! During my waiting an incident occurred between two of the SVT employees. Verbal and physical assault happened. It was quite embarrassing to be waiting for your vehicle when two grown men are verbally assaulting each other with F bombs and insults very loudly. One of the employers actually went around the counter and pushed the other one while sitting in his car. I found this uncalled for and not one acting manager to intervene. No apology from any one! Beyond unprofessional! More

Great customer service. Knowledgeable associates. Two hours in and out. Not bad for no appointment. Knowledgeable associates. Two hours in and out. Not bad for no appointment. More

The service department was well organized and got me checked in promptly. The service was done quickly. checked in promptly. The service was done quickly. More

I love my car. Took it in for a recall. My car was returned to me not as I left it. There were shards of broken glass on my dashboard, debris in my front seats. Took it in for a recall. My car was returned to me not as I left it. There were shards of broken glass on my dashboard, debris in my front seats. They took out the carseat I had in the back seat and did not re-install it. I called about the shards of broke glass on my dash, it was "I don't know what that was". Something obviously was broken in my car. I've called my advisor 3 times and have not received a return call. Very disappointed at this point. More

Oscar is a great help. Very informative and honest. Always checks in with me while I’m there waiting on my car being serviced Very informative and honest. Always checks in with me while I’m there waiting on my car being serviced More

Oscar was very intentional in assisting me to discover how to solve my car issue. He stayed in touch letting me know the progress. He made sure I had transportation when I needed it in a timely manner. I how to solve my car issue. He stayed in touch letting me know the progress. He made sure I had transportation when I needed it in a timely manner. I was impressed with his professionalism. More

Manish was very helpful and professional he answered all my questions and even got me a ride home both ways my questions and even got me a ride home both ways More

Oscar was very friendly and thorough in going over my service needs, such as giving me different options and also in finding some deal packages for me. service needs, such as giving me different options and also in finding some deal packages for me. More

I would like to extend my thanks for the assistance I received with the road hazard issue regarding my Sequoia. Katie S. and the technicians in the Service Department handled the repairs and maintenance received with the road hazard issue regarding my Sequoia. Katie S. and the technicians in the Service Department handled the repairs and maintenance promptly. Katie kept me informed every step of the way until the issues were fully resolved. More

Like every time my car maintenance experience was great. The orderly checks and updates were really helpful. The orderly checks and updates were really helpful. More