Toyota of Simi Valley - Service Center

Everyone was courteous and helpful from phone calls to in person. The whole process was efficient and pleasant. Katie, who helped me out, was fantastic. Thank you for making our experience from buying our person. The whole process was efficient and pleasant. Katie, who helped me out, was fantastic. Thank you for making our experience from buying our car to service an A+ experience. More

Original service quote for oil change ( synthetic) and tire rotation was $175 which I thought was excessive . I took off the tire rotation and was quoted $120 for just the oil which I still thought was ov tire rotation was $175 which I thought was excessive . I took off the tire rotation and was quoted $120 for just the oil which I still thought was overpriced but approved . When the car was done service guy presented bill for $65 and I was pleased with that so I will come back . Note :Been a customer for 15 years . More

Always on time, friendly and helpful. Clean environment, nice waiting room. Respectful staff and management. Clean environment, nice waiting room. Respectful staff and management. More

My greeting was Quick & friendly. My service team was communicative and efficient. Robert Hudson explained throughly and patiently answered questions. My shuttle driver Mike IS THE BE My service team was communicative and efficient. Robert Hudson explained throughly and patiently answered questions. My shuttle driver Mike IS THE BEST! Overall as usual a terrific experience at Simi Valley Toyota More

The service department was well organized and got me checked in promptly. The service was done quickly. checked in promptly. The service was done quickly. More

Always friendly looks out for the customer. Always keeps you informed of what is happening with your vehicle Always keeps you informed of what is happening with your vehicle More

Everything went fine. They honored my coupon that was 10 days expired, I appreciated that. Was out in 52 minutes! During my waiting an incident occurred between two of They honored my coupon that was 10 days expired, I appreciated that. Was out in 52 minutes! During my waiting an incident occurred between two of the SVT employees. Verbal and physical assault happened. It was quite embarrassing to be waiting for your vehicle when two grown men are verbally assaulting each other with F bombs and insults very loudly. One of the employers actually went around the counter and pushed the other one while sitting in his car. I found this uncalled for and not one acting manager to intervene. No apology from any one! Beyond unprofessional! More

Great customer service. Knowledgeable associates. Two hours in and out. Not bad for no appointment. Knowledgeable associates. Two hours in and out. Not bad for no appointment. More

I love my car. Took it in for a recall. My car was returned to me not as I left it. There were shards of broken glass on my dashboard, debris in my front seats. Took it in for a recall. My car was returned to me not as I left it. There were shards of broken glass on my dashboard, debris in my front seats. They took out the carseat I had in the back seat and did not re-install it. I called about the shards of broke glass on my dash, it was "I don't know what that was". Something obviously was broken in my car. I've called my advisor 3 times and have not received a return call. Very disappointed at this point. More

Oscar is a great help. Very informative and honest. Always checks in with me while I’m there waiting on my car being serviced Very informative and honest. Always checks in with me while I’m there waiting on my car being serviced More