Simi Valley Toyota

I don't appreciate being taken advantage of. I was told because i had a nail in the tread, i needed to buy a new tire plus get an alignment. I was told the tire couldn't be fixed. That was a lie I was told because i had a nail in the tread, i needed to buy a new tire plus get an alignment. I was told the tire couldn't be fixed. That was a lie! I took it to a local tire place and they were able to plug the tiny hole. I was quoted $388.00 to repair. I ended up paying $25.00. Very disappointed in that deceit just to make a few bucks. I've been leasing car since 2016. I've never felt so taken advantage of since im a woman. Bad business practices! More

Quick and easy process. I was in there less than 2 hours from start to finish. The team was very accommodating and overall the easiest car purchasing process i have ever had I was in there less than 2 hours from start to finish. The team was very accommodating and overall the easiest car purchasing process i have ever had. Thanks for the great deal! Michael and Juan at Simi Valley Toyota were great! More

The service advisor Katie was very knowledgeable and helpful. The service was performed on time and at a very competitive price. helpful. The service was performed on time and at a very competitive price. More

Very helpful and efficient without being pushy. Estimated wait time given to complete the service was right on the dot. Would definitely recommend to other ppl. Estimated wait time given to complete the service was right on the dot. Would definitely recommend to other ppl. More

I had a wonderful experience working with Myles while searching for my car. He was kind, patient, and truly listened to what I was looking for. He made the process so smooth and stress-free. Thanks to M searching for my car. He was kind, patient, and truly listened to what I was looking for. He made the process so smooth and stress-free. Thanks to Myles, I found the perfect car, and I couldn’t be happier! If you’re looking for someone trustworthy and helpful, I highly recommend asking for Myles! More

The service team were cordial and helpful. Oscar Gonzalez listened to my concerns and help solve the root problem. Oscar Gonzalez listened to my concerns and help solve the root problem. More

Rob Osborn was great at the service department. I appreciate the help.Thanks for the great service. I appreciate the help.Thanks for the great service. More

Fast and efficient – I dealt with this overline didn’t even go into the dealership did the credit application and the car is going to be delivered with signing some papers hopefully tomorrow even go into the dealership did the credit application and the car is going to be delivered with signing some papers hopefully tomorrow More

Our online only purchase turned into the “dreaded dealership” visit when a number of promised points suddenly changed at the dealership. Our previous 2 car leases were made entirely online with the v dealership” visit when a number of promised points suddenly changed at the dealership. Our previous 2 car leases were made entirely online with the vehicles delivered to our house and paperwork signed at our house. Our “paperwork signing” in this case, turned into a 3 hour headache visit. Unacceptable. Again, what we were promised online and via text changed at the dealership and not for the better. The person I delt with online and via text was replaced at the dealership by another person. Overall, a bad experience with no interest on Toyotas behalf to compensate in any way for the inconvenience they put us through. Never again for us. BAD CUSTOMER SERVICE but why am I not surprised. More

My treatment during the sales-process was good until the finance-mgr was too persistent about pressuring me to buy extra vehicle maintenance agreements. I had to threaten to stand-up & walk out before he st finance-mgr was too persistent about pressuring me to buy extra vehicle maintenance agreements. I had to threaten to stand-up & walk out before he stopped. My overall experience would have been better than average if our sales-rep Bryson had not played games with me when I asked him if the Owner’s Manual was in the car. He quickly answered “Yes,” it was. Upon arriving home and seeing it was not, Bryson said on the phone he remembered seeing it. I drove back to the dealership and asked him again about it, watched him go to the back of the service-dept & look through trash-cans, only to have him ask me if my wife hadn’t seen it in the front seat when we got in to leave in the new car. Finally, after all the shoulder-shrugging & finger-pointing, he tells me there’s no Owner’s Manual in the glovebox with the new Prius, only the digital-version online. Why couldn’t he have just said that the first time I asked him? After asking to see his manager, Luis O’ Farrill, & talking to him about it, he agreed to order one from their parts dept and I could pick it up in a week or so. If these things hadn’t occurred, my review would be different. More