Simi Valley Toyota

I always bring my car here because the people are friendly, caring, honest and do excellent work. friendly, caring, honest and do excellent work. More

The service advisor explained my cars recommendations in detail and he seemed very honest. I feel like I can trust this dealership. The customer service was outstanding from experience. detail and he seemed very honest. I feel like I can trust this dealership. The customer service was outstanding from experience. More

Deb was fabulous she was kind to me as my Mother passed a few months ago we were left with bills. A light cam on in my car she research the light and help us out . You need to have more people on your staff few months ago we were left with bills. A light cam on in my car she research the light and help us out . You need to have more people on your staff and more people will come in to your dealership I was not happy about coming in because of the way I was treated last time I was in, but now I will be only coming to she her also there was a thank you card in my car that was so nice. Thank you so much Deb More

Carson and Paul were wonderful to work with. Carson gave me updates almost daily about my car when I was waiting for it to come in. I would definitely recommend them. Great customer service. Carson gave me updates almost daily about my car when I was waiting for it to come in. I would definitely recommend them. Great customer service. More

Great team and environment. They really focus on customer service and care. Didn't feel pressured and worked with us to get the vehicle we wanted. They really focus on customer service and care. Didn't feel pressured and worked with us to get the vehicle we wanted. More

Love the staff here. Appreciate you guys going above and beyond. thank you so much for making this a great experience! Appreciate you guys going above and beyond. thank you so much for making this a great experience! More

I appreciate the kind assistance with maintaining my vehicle. I would like them to wash the car like they used to do. vehicle. I would like them to wash the car like they used to do. More

Oscar helped me out with my routine check up. He was very informative and made sure everything was taken care of. He was very informative and made sure everything was taken care of. More

Debbie's customer service was wonderful. Her and the entire team were very attentive, approached me the moment I drove up, and the mechanics were super fast with my service!! Her and the entire team were very attentive, approached me the moment I drove up, and the mechanics were super fast with my service!! More

### Failure to Communicate One of the most troubling issues is the complete lack of communication from your service department. It has become a pattern for your team to fail to return phone calls or pro issues is the complete lack of communication from your service department. It has become a pattern for your team to fail to return phone calls or provide updates on the status of my vehicle. This lack of responsiveness is not only frustrating but also shows a blatant disregard for your customers' time and concerns. When a vehicle is in your care, there is a reasonable expectation that the customer will be kept informed about any issues, delays, or necessary repairs. This has not been the case in my experience. More