Simi Valley Toyota

First, I would like to thank Servando for making our auto purchase experience so enjoyable. My daughter and I were looking for a used car under a tight budget since this was my daughter’s first purchase of h purchase experience so enjoyable. My daughter and I were looking for a used car under a tight budget since this was my daughter’s first purchase of her own car after college. The last one she drove was purchased from a used car lot in the Valley by her parents. We were hesitant to go buy another one from the used car lot again after experiencing the added repair/service charges that you can not avoid when you purchase a used car with some years of driving. So we were looking for the best deal possible used car from a dealership where the cars are at least checked out better, but we immediately found that the prices there were higher than what my daughter could afford. As we were about to walk out the lot feeling that we needed to try somewhere else, Servando was introduced to us by Jason, who made the right decision to hand us over to a pro. We were determined to keep our pricing in check not to go over our planned numbers. Knowing that you will most likely end up with more at the end of signing the purchase docs because of all the other wonderful packages they will offer you; we made sure that we would keep our original purchase price as low as possible to meet our final goal. After going through other dealerships, we really didn’t care anymore what the car sales man thought of us for insisting on the price we wanted to pay. Toyota has been under a negative spotlight lately and I was even thinking (hoping) that they maybe desperate to sell a car so they will give us an incredible deal. There I was wrong, I realized, like myself, more than enough people know that by heart how great Toyota cars are from their own experiences of buying cars over the years. Even with Toyota’s unfortunate parts purchase choice that is also possible with any auto makers, by knowing the high standards that Toyota is always striving to achieve, I myself was certain that Toyota would do even more thorough checking and make their cars even safer now than ever. Servando’s confidence in Toyota came through loud and clear with his amazing skill of making us feel that he actually cared what we wanted. When I was trying to save a few dollars/month payment, which was normally embarrassing to ask for, he was still smiling and showed that he understood rather than making me feel like an annoying bargainer that I probably was. He made me feel that it’s OK to fight for my daughter’s best deal. Well, I’m not sure how he did it, but we ended up with a brand new Yaris, a cutest hatchback according to my daughter, with 6 year/100,000 mile warranty, which we couldn’t have with a used car, within our final budget plan. Yes, we did spend more than what we thought we would pay for a car right now, but yet somehow, it made all sense to us. Interestingly the payment itself came just a few dollars more than a used car we almost purchased at another dealership. 0% interest rate did help. After coming home, my daughter said the funniest thing. She said to her dad that Servando is the kind of person you want to invite to your home. I have never heard of that about a car sales man. He will instantly become your friend who wants you to have the best. That is something that most people will never understand unless you meet Servando. We have purchased cars in the past from different dealers, and Servando is the first who emailed and called us to make sure that everything was fine even after the purchase. His service is superb in our opinion. More

Did not intend to purchase, however found the employees helpful and able to help me get the car I wanted within the payment range I found acceptable. Originally found a similar car on ebay under this deale helpful and able to help me get the car I wanted within the payment range I found acceptable. Originally found a similar car on ebay under this dealership. When I arrived, it was not available so I was shown those available. More

My family and I recently began looking for an additional car to add to our family. We were looking for a full size to travel in comfort that was not a minivan (have one already) and not a SUV gas guzzler. car to add to our family. We were looking for a full size to travel in comfort that was not a minivan (have one already) and not a SUV gas guzzler. We decided between checking out the Toyota Avalon and the Ford Taurus after reading reviews online. We visited a Toyota dealership and a Ford dealership in the San Fernando Valley, but we were extremely unsatisfied with the way things went, we ran into bored, feigned interest, impatient, or even annoyed. After wards leaving the Ford dealership I decided to search on my Iphone to see if dealers were rated or at least some commentaries online by hitting that old favorite Goggle search. That led us to this site and after reviewing it we saw that there was a high rated Toyota dealership not to far from us, DCH Toyota of Simi Valley. So we got back on the freeway and we were NOT disappointed. As soon as we rolled into to DCH Toyota of Simi Valley lot, Servando Games was waiting for us we rolled out of the car. He was very affable and came off very sincere after only a couple minutes. At some of the dealerships we went to it felt like we were eyeballed as too how much we could spend. With Servando, it didn't feel like he was judging us or eyeballing us. Did I mention he was charming? My entire family went and my mother fell in love him haha. We ended up going higher then we intended but felt it was worth it after talking with Servando. Heck I was giddy walking around with Servando and listening to him talk and answer our questions about the Avalon, here was someone who knew what he was talking about and selling. No pressure from him and if anything he felt like he was a good friend eager to show off his prized collections. His charm and friendly attitude sold us on the car and on his dealership. After wards he handed us off to Mike Dowl in fniance and we found another cool cat who listened to us (ok my mom bantering about our bad experience with another Toyota dealership). The fact that he sat through ALL that and remained just as cool as ever scored points with me. He got us through all the paperwork with ease and walked us out after wards back to Servando. While Servando walked us through the car after we signed the papers the Sales Manager Bill (i think) walked up and gave us a gift bag and then the General Manager Nick came out to meet us, take our picture with the car, and we all shook hands. I've traveled often with my family when we've bought cars (we have 4 already) but this level of courtesy, friendliness, and personal touches are step above the other dealerships I been too. I've yet to try their parts & services but for this experience alone I'm confident in recommending this dealership to anyone looking for a good experience in buying a new car. More

Awesome job! They were very patient with me because I was being indecisive. Smooth transaction once I did make my choice. Car was clean on delivery and they went over all the features completely including pr being indecisive. Smooth transaction once I did make my choice. Car was clean on delivery and they went over all the features completely including programming the blue tooth system and the garage door opener. More

I walked in knowing exactly what I was looking for and had the Edmunds TMV report in hand for pricing comparison. They worked with me on pricing and we ended up splitting the difference between what I was had the Edmunds TMV report in hand for pricing comparison. They worked with me on pricing and we ended up splitting the difference between what I was asking and what they were asking. Because I didn't finance the vehicle, it was a relatively simple transaction, but the service I received was pleasant and the sales person didn't come across as being pushy. That's important to me as a buyer to keep me from walking out the door. I wouldn't hesitate to recommend them. An undecided buyer who is financing might spend more time there and have a different type of engagement, but I think they would be great to work with on that kind of transaction as well. More

I found the staff at DHC Toyota of Simi Valley to be both courteous and friendly. I did not feel high pressured into buying accessories or add-ons I did not want. I also felt my sales person Brian Lamb was q courteous and friendly. I did not feel high pressured into buying accessories or add-ons I did not want. I also felt my sales person Brian Lamb was quite knowledgeable about the Toyota products. More

Gus Herrera was great! He was patience, not pushy, and explained the product thoroughly. He gave us option and realistic opinion. We don't like spending whole day in a dealership which is why we don't l explained the product thoroughly. He gave us option and realistic opinion. We don't like spending whole day in a dealership which is why we don't like buying car. However, this time, I have to say that it was much painless, we get in and out and be confident of getting the best deal too. When we came to pick up the car, Brian Lamb was very thorough. I expected they probably would not pay too much attention with us since the deal was already sealed, but NO! Brian really took his time with us explaining the car feature, setting up some complicated function for us and just really gave us the CARE. I am very impressed with this dealership. Would definitely recommend this place to others. One thing I don't understand from some dealerships was why they are wasting their time in haggling and exhaust the customer? In the end, they are losing because customer walked out exhausted and didn't have good experience, probably grouchy... that feeling etched forever and prevent people from returning. Anyway, DCH Simi Valley should keep up their great job in hassle-free transaction with their best price too! More

I bought a 2010 Corolla last week and could not have been I bought a 2010 Corolla last week and could not have been happier with my experience! Every step of the way my needs were met. The sales team i I bought a 2010 Corolla last week and could not have been happier with my experience! Every step of the way my needs were met. The sales team is incredibly informed and friendly. I wasn't too sure what type of car I was looking for so I ended up test driving quite a few. Servando, the sales guy who helped me, never rushed or pressured me and seemed excited to help find me the right car. I can't say enough about how great this dealership is. I recommend this place to anyone looking for a car! More

I think I've purchase close to 20 cars in the last 20 years, what can I say I like cars. This time I was looking for the PRIUS 2010. I narrowed it down between Toyota of Hollywood and DCH Toyota of Sim years, what can I say I like cars. This time I was looking for the PRIUS 2010. I narrowed it down between Toyota of Hollywood and DCH Toyota of Simi Valley. At the end Toyota of Simi Valley was more willing to work with me on the lease package with out much haggling at all, they came out with their best cost right off the bat, so quick I didn't believe it, so I called Toyota of Hollywood and explained to them the plan. Their response at first was that the deal was a looser, how can they do this. I said to them it's a winner for me! After 30 minutes Hollywood called me back saying that they would match it, but by that time the deal was earned by DCH Toyota of Simi Valley. That was just the start, it got better as they delivered the car. I was there less than an hour with paperwork signed! - and my car ready to be picked up, WOW! never before. That part really impressed me. Mike in Finance was super cool, no pressure. Servando and Steve did an outstanding job, very experienced reps. Getting to the point right away, thats what I like! Servando walked me over to the service manager an introduced me, two years free maintenance included! I love my new PRIUS, several of me friends have them and they really like them. I got it while the deal is great, wait until the summer time as gas goes up to $4 per gallon back up to above list. My wife asked me, "Do you trust the car enough to put your kids in it" I said absolutely, I do and I trust Toyota will always stand behind their products. I hope this helps anyone looking for a new car! I definitely plan on making DCH Toyota my new dealer for cars. Lou More

My son, his girlfriend and I drove down to SoCal for the Easter weekend and ended up driving back with a spanking new 2010 Toyota Corolla. Servando was personable, informative, knowledgable, and laid back w Easter weekend and ended up driving back with a spanking new 2010 Toyota Corolla. Servando was personable, informative, knowledgable, and laid back with a great attitude. Nick, the General Manager was hands on, down to earth and friendly. My son wanted the magnetic grey Corolla that Simi Valley was out of, but were able to locate one at the Oxnard dealership. They arranged to pick it up, wash it and fill it with gas prior to delivery. They even texted us with the progress of the car, so we were able to go sightseeing until the car was almost ready for us. We had such an awesome experience buying a car here that I could hardly wait to buy one myself. My son bought the car he wanted and had a great experience doing it. I purchased a few new cars in the past and always dreaded the experience. It was always very high pressured and time consuming, but not at Simi Valley. I would definitely return to Simi Valley to purchase a car. More