Simi Valley Toyota

Friendly staff, promt service, attn. to custermers needs and coments. I did not have to be there for hours hageling over price. Was given the lowest price right off the bat. They filled up my tank and washe and coments. I did not have to be there for hours hageling over price. Was given the lowest price right off the bat. They filled up my tank and washed the car and had it waiting for me out front after I signed the loan docs. I would recomend this dealership to others and I would go back again for future purchase. More

This was the most enjoyable and satisfying car experience I've ever had. From my initial email contact with Jeff Johnson to working through the details of the vehicle and closing the transaction with Vidal, I've ever had. From my initial email contact with Jeff Johnson to working through the details of the vehicle and closing the transaction with Vidal, the whole experience was very comfortable and ran smoothly. There were no surprises and they and the dealership met and exceeded all of my expectations in terms of price, customer service, quality, and knowledge. It should be noted that I was referred to Jeff and this dealership initially by my cousin who recently purchased a new vehicle through them and also had a great experience. Overall, I would highly recommend that anyone in the market for a car should contact Simi Valley Toyota. Furthermore, I would encourage requesting to work with Vidal or Jeff. Vidal in particular did a great job of making the process very easy and quick. More

We were there (DCH) for my old 2002 service yesterday. While waiting and being curious on how the new models feature nowadays, we walked across to the Sales section. Vidal walked up and greeted us right While waiting and being curious on how the new models feature nowadays, we walked across to the Sales section. Vidal walked up and greeted us right away, looking for anything that he could help us with. We were honest to him that we were not planning to buy anything but just being 'nosy' on what's new. Despite the facts we were just browsing around, he was so friendly and show us from car to car to another car that we'd love to explore. I wanted to see this and my wife wanted to see that (I lost count how many cars we looked myself). He is also very humor and never make you feel any pressure on not buying anything. He gave us a great tour and service that surprised us. We shaked hands and left and promised he'd be helping us on our next car. Guess what, this morning my wife brought up the idea to trade in our old car (well, she wants to smell the new car). Toyota is always our first choice for their reliability, quality and price. We went back to see Vidal. He gave us good advice and service that we drove out our new car in no time. We are very impressed with his consistant humor, service and willing to help spirit. We are happy with his serice in general. More

Went to this dealer knowing that they had the quality cars that I was looking for. Dealt with Omar a cool, calm, relaxed, no pressure, salesman with years of experience. He made us feel comfortable witho cars that I was looking for. Dealt with Omar a cool, calm, relaxed, no pressure, salesman with years of experience. He made us feel comfortable without the guilt. He was suggestive with sound rationales and insight into considerations we hadn't thought of. In the end we came out with the deal we needed to fit the budget in addition to the car for the family we needed. The Sales Manager Danny was excellent in showing us how we could get what we need with the different finance packages without pushing us into a spot we didn't feel comfortable in. There are some folks left in the world that will still do business without the cut throat desperation stereotypical of years past. These gentleman were willing to give me time to think and decide while showing me options I had. Do your homework and come in willing to work with the folks here. The days ahead are tough and they know it too. Know what your needs are in terms of length you hang on to cars and the service considerations you may or may not have the capabilities of dealing with inconvenient breakdowns. The long term cost of servicing technologically advanced cars today make warranty awareness that much more important when negotiating with add on later. Think these thing through and communicate them to the folk here and trust that you can get to a reasonable bottom line. They'll help!Geive them the time they need to make the deals with you as their cars are in reasonable high demand due to what you get in value, quality, craftsmanship, performance, and longevity. They are a busy shop. Don't hold it against them. Get in early and be patient and willing to work having done some homework on your needs not wants. More

Flat out lied to us in trying to sell us extra parts and services. Said could not remove for whatever reason and gave us the runaround. Was not even polite and tried to aggressively force that on us. Would services. Said could not remove for whatever reason and gave us the runaround. Was not even polite and tried to aggressively force that on us. Would not back down until threatening to contact state of consumer affairs More

Darin, the salesman that showed us our car, was very polite and informative. However, the financial guy that we had to deal with though was very corrupt and sleazy. He flat out deceived us in order to p polite and informative. However, the financial guy that we had to deal with though was very corrupt and sleazy. He flat out deceived us in order to pressure us to buy an extended warranty on the new car we bought (He said once we drive off the lot we won't qualify for the platinum warranty, which is a lie...you have until the basic 3 year warranty runs out). He also would never answer our questions directly and it was a very stressful and uncomfortable process doing the financial part. The main reason we bought a brand new car here was it was resonably priced from a newspaper ad meaning we didn't have to haggle. Still, I regret my decision to buy a car here and now I have to go through a long and horrible process to cancel the warranty. My family has owned many Toyotas, but we will never deal with this dealership again. More

The team here did a excellent job. I have bought 20 plus cars and this store is the BOMB. They went above and beyond. I also got to meet the General Manger what a great guy he is. I hope the whole company i cars and this store is the BOMB. They went above and beyond. I also got to meet the General Manger what a great guy he is. I hope the whole company is ran by the way he runs his store. Hats off what a great job!!!! More

I wanted to find a prius, and right now with gas prices the way they are who isn't. I called into Toyota of Simi Valley after checking with other dealerships. What I had gathered from all the other deale the way they are who isn't. I called into Toyota of Simi Valley after checking with other dealerships. What I had gathered from all the other dealerships was because the prius was so popular they were all marking the car over the sticker price. The thing was that I called all these other dealerships and asked them if they were marking the car up they all said no. Then I came into the dealership and they sprung the markup on me. To say the least I got up and walked out on all of them. I still wanted a prius so I called Toyota of Simi Valley. I asked for sales and got transfered to a man named Russ. Russ was very friendly and answered all of my questions. He actally got me excited to come in and see the car. Before I came in I asked him if they were asking for over the sticker price on the prius. This is when Russ, not knowing it, earned my buisness. He told me the truth, something no other dealership had done. Imagine that. He told me they were, but also said he wanted to make sure I got the right car for me, and he would be more than happy to present any offer I was willing to make to his sales manager. After that I knew I had to come in and meet with Russ. Upon meeting Russ I realized he was a young man..about mid twenties and he told me he had been in the car buisness for about a year. I went on a test drive and came into talk numbers. Russ and another salesman by the name of Oleg walked me through the sale, and I actually got the Prius for the price I wanted to Pay. It was seriously the best experience I have ever had with a car dealership, and I wanted to let erveryone know about it. So on behalf of my family thank you Russ you were amazing. Also thank you Toyota of Simi Valley. As long as Russ is there you have a customer for life. More

DCH Toyota of Simi Valley is a dealership to avoid if you have to buy a car. People here are dishonest, and do not listen to you. You ask for something, and they give you something else. They will also fi have to buy a car. People here are dishonest, and do not listen to you. You ask for something, and they give you something else. They will also fill out a contract with different information and not the true information. I've been a Toyota owner for many years, and this Toyota dealership is one of the worst possible. DO NOT GO HERE. Remember, you will be dealing with the stereotypical "sleazy used car salesman." Watch out for the salespersons, sales managers, and finance managers. They do have several sales managers and finance managers, but the ones I dealt with and spoke to are corrupt. There did appear to be a few professional, decent salespersons, but because the final decision is ultimately up to their boss (e.g. managers, etc.) it doesn't matter since the managers I dealt with are corrupt. I dealt with a good number of employees at DCH Toyota of Simi Valley, and the majority of them all contributed to my horrible experience. They put up a nice face, but are very corrupt. After I raised some questionable practices and issues, they afterwards ignored me and didn't listen. They made excuses and didn't even try to make things right. There are several Toyota dealerships nearby who are much better. Consider Northridge Toyota and Keyes Toyota. There's also a dealership in Valencia, but I don't know how they operate because I've never been there. DCH Toyota of Simi Valley is a dealership to avoid if you have to buy a car. I don't know how there service department operates, so I can't entirely say, but if its anything like their sales and finance departments, then you will not want to go there because of a lack of integrity. Avoid this dealership at all costs! Go to a different Toyota dealership! More